We did not get the breakfast. The location was just right for our needs.the staff so friendly and helpful!

We were very satisfied

Lucky Hotel though centrally located, the rooms are very silent. The owners are always smiling and very, very helpful. The market area is around the hotel, so no need to spend on travelling. Most of the tourist spots are walkable. The superior rooms are huge and have a palatial feel...antique furniture, rarely found these days.

It would have been nice if they had a Washing machine and Dryer, but they were kind enough to take our clothes and give it outside to wash. But then... the owner, Ms.Zoom went out of the way, to help us with our laundry.

The couple who run this hotel are incredible. They are so unbelievably kind and work such long hours. It is clear they really care about the hotel and their customers. I felt very safe and comfortable here. The balcony was extremely spacious and cute, the AC worked great. There was maid service everyday. Overall very great stay and the staff really made you feel like it was a home away from home. When I was rushing to get my stuff together to check out, one of the maids told me not to rush even though I was a few minutes after the check out time and then helped me double check my room to make sure I hadn’t forgotten anything.

The shower sprayed water out of the tub which made a bit of a mess but this was fairly minor. I just felt bad for the maids that it seemed like we were being messy.

I like the quaint look of the hotel. It’s very affordable (booked the executive suite 3 nights for only around $130) and the location is right at the center of the old quarter. Everything is within walking distance. The room is also very spacious and quiet at night. The mattress is hard but surprisingly when you lie down, it still feels comfortable, maybe the soft pillow makes up for it. It has a hairdryer, bidet and fridge too. Super worth the price. This is actually a replacement hotel that I booked at the last minute since the hotel that I originally booked told me 2 days before the trip that they had to cancel my reservation. I’m so grateful to Lucky Hotel.

Nothing

The rooms are not very luxurious but very spacious for Hanoi and contain everything you need. The best things about this hotel are its very central location, without the street noise, and the extremely helpful, smiling and friendly staff. I recommend it for a few nights in Hanoi!

I couldn't find out how to get breakfast at the hotel. It would also be useful to have "clean" and "don't clean now" signs.

The Staff were so nice. I had some issues with my delayed flight and had to contact them last minute to ask for late check in. They were extremely helpful. Also the location is exceptional.

You get what you pay for in terms of facilities. But it's still comfortable.

Staff were fantastic, location exceptional close shops and food.plenty transport options. We needed to get to the train station took 6 minutes by taxi.room was a decent size plenty of space with all our lugage

Rooms needed a small bit attention in the cleaning department

Lady on reception desk was accommodating and helpful. Deluxe Room has window but no special view. Full necessary facilities : TV, private bathroom and bathtub,... It was also quiet room that made us very nice sleep. Only one night here but would be back soon with our friends

Lucky Hotel is bang in the middle of the market place.It is centrally located near to most of the tourist places, infact walkable . The rooms are huge and has lovely antique furniture. The rooms r clean . The owners who run the place are extremely helpful n friendly.

Everything was perfect .. a washing machine on the premises would be nice .

Although staff are not so good in English but they understand what I need every time I ask for help or something I needed. Location is great! Value for money is worth it. I would definitely choose this hotel again when I come back to Hanoi.

Nothing.