I end up staying there for couple of nights longer as I was waiting for my flight from Hanoi. Host is very accommodating, kept feeding me with traditional Vietnamese cooking from her kitchen, which wasn't advertised on booking. It was her own will. Location was great, tiny street in old quarter with street food around every corner. New AC Bed was clean and comfy, however I've booked a room with double bed and only one with twin beds was available. I not sure it's miscommunication with booking.com ( lack of updates,) or hosts fault but it's not the first time it happened to me.

Very old amenities ( leaking sink, shower head covered with limescale, dodgy electric sockets - it burned my vape within minute from connecting to charger) There is a window but it doesn't open as another building is right next to it so expect artificial light all day long Bathroom has no working fan Room key needs to be left on the counter in the hall, to where enyone can access, as the doors are open during the day Noise from the street food stalls

The rooms are actually nice as I did see the other ones, it’s just obvious I chose the cheapest so I got what I paid for. Still had air con and a bathroom and a bed which is all I needed. The owner of the place is lovely and invited me for lunch and made me Vietnamese food, she was always feeding me my whole time there and just being super welcoming. The location is probably the best I’ve seen, it’s right in the center of the rich foreign exchange student area but also still full of culture. Geographically it’s the best and close to everything.

There is a couple but it’s not worth mentioning when I was paying basically nothing to stay here so it makes sense. If you pay more you obviously get something way nicer.

We had a very pleasant stay thanks to the fantastic friendly owners that helped us with everything we needed 😊😊😊 especially the lady can speak a good English and was always soo helpful! We slept here on and off moving from Hanoi to the other northern destinations, they always took care of our luggage during our absence, they booked tickets for us, rented motorbike, made laundry, helped with tips about food and tourism in Hanoi. Always super super kind!! The room is ok, services are basic and so the bed and the toilet, but it’s fine considering the good price and the position. Exactly in the heart of Hanoi! Everything is at walking distance, fantastic bars and restaurants just few steps from the hotel! Thank you so much for your kindness and efforts!!

can’t complain

Great location in the old quarter near to St Joseph's Church. 5 minutes walk to the lake. Really nice host who was very friendly. Provided us with snacks when she saw us. Also upgraded our room for no extra cost. Big room with a seating area. Bathroom was clean and had everything you needed. Host stayed up to welcome us on our first night. Really good value. Would recommend.

The lady upgraded my room for the same price as she thought I would have been more comfortable in a bigger room. Mrs Dinh is a great person, she is very helpful with your stay and feels like home.

There was a bit too much light coming in from the corridor and bit noisy from outside, nothing really upsetting

The location was perfect! On the doorstep of the Cathedral in the Old Quarters, the room was large, with everything you would need. The Owner was brilliant and so kind and helpful, even with our extremely late arrival. The price is great for those looking for a cheap place to stay in the city centre

The rooms could do with a bit of a revamp but for the price we honestly can't complain

Great location. Very friendly and helpful staff. Ms Dinh is great, always willing to help and to offer advice for trips etc. Would love to come back again in the future. Thank you so much!

Didn't have a fridge inside the room. Missing having a cold beer in my room. :) But everything else is all good!!!

It was so great to stay at Sophie Hotel. Mrs Dinh, the lady who worked there, was so kind, smiling and always happy to help out. She gave me a really good price for my room when I wanted to extend. The location perfect, tucked away in the centre, surrounded by beautiful lively side alleys with lots of great food and shops nearby. I would definitely stay here again.

Sophie hotel is a lovely place in the Old Quarter of Hanoi. it is in a great location, walking distance from lots of cafes, museums and the lake. Ms Dinh is a fantastic owner and is really helpful in all aspects of the stay. She provided us with advice on places to go around Hanoi and helped us book transport out of Hanoi at the end of the stay.

host was very welcoming and kind and very generous to make us traditional Vietnamese food to try! she gave us a free upgrade on arrival and was very helpful and kind to let us stay another night at the hotel! location is great so close to everything and room was clean!