The location in Old Quarter west of Hoan Kiem Lake was very convenient for accessing many of the local restaurants and sights. Our room happened to be high up so we enjoyed views down the small Old Quarter street to see people going about their business. The view from the balcony wasn't the prettiest but you did feel like you were part of the neighborhood. The value of the stay was excellent regardless of the shortcomings.

The drawback to the convenient location in the center of Old Quarter was that the noise of the neighborhood echoes up the walls of the buildings in the alley to the balcony window. There seemed to be a constant buzz of honking that is Hanoi with short snatches of silence. The nearby St Joseph Cathedral bell would chime also though it wasn't as bad as expected. The sheets were stained dirty when we checked in but were replaced when asked. It would go a long way to guests feeling comfortable if the stained sheets were replaced with clean new ones.

The staff are so friendly and helpful, even when they don’t speak English they make every effort to use a translator easily. They also stored our big luggage free of charge when we went on multi-day tours. The room is great value for money and we had guaranteed hot water everyday which did not run out. The rooms were clean and air conditioning was great. Room overlooked the Cathedral and rooms were definitely sound proof from street noise except for church bells. The hotel looks tiny when you walk in but it is definitely a great cheaper option. It appears to be like a family business and there is one man who does speak English quite easily. Would stay here again!

Nothing!

Location was great! Convenient and very central to anywhere within old quarters. The cathedral as a landmark was excellent.

Staff was efficient and friendly but limited communication beyond the standard check in and out due to language barrier. Had to use Google translate to communicate but eventually all worked out.

location is excellent for us who loves to explore the old quarter and shop around. The staff are very friendly and accommodating inspite of the language barrier. They clean our room daily and provide water. Our over-all stay was excellent. Thank you. We will come back again.

wifi. not so stable.

The room was spacious with comfy bed and quiet. The balcony was lovely and we really enjoyed our stay there. Overall I would 100% recommend this hotel. Clean and in a super convenient location.

The St Joseph church is nearby and the bells ring at 5am, nothing the hotel can do about it just something to know.

Had upgraded us to a bigger and better room FOC - Thank you. Room is comfortable and clean. Staff help to arrange a limo to the airport. Location is excellent for shopping and eating.

Room on a 2nd floor. Can be a bit noisy at night. Bottom walls of the bathroom need a scrub down. A bit mouldy.

The room is very big, clean and comfortable. The staff was very helpful and nice to us. Location is good in a quiet area. St Joseph’s cathedral is very closed and the main attractions are easily reachable in 10-15min walk.

The corridor didn’t look very nice but the room and the reception are clean.

great location, clean and comfortable

difficult to speak to staff as no one speaks English. says it’s a 24hr reception but they’re asleep on the sofa by the door?

it is clean and they always give us new towels and they change the bed sheet daily. also near the cathedral and other tourist spot.

I opted for room with balcony and i am happy that i made this choice. It was spacious. Bed was comfortable. Location is near to lake and other parts of old quarter.

Hot water kettle was old and small, can be changed.