The property itself was great and exactly what we were expecting according to the description and photos. The staff were amazing, friendly and helpful.

Our only issue (which is not really an issue) with the property is the location, which is about 4-5km from Hanoi's historical centre and where entertainment, food and sights are located, however you can catch a Grab (Asia version of Uber) for around $4 AUD each way so this became a non issue for us. Saying that, be aware that there is really no where to eat around the property so you will have to travel to find a good eatery.

I liked my room and the amenities on offer. The suite had a kitchen with a rice cooker, microwave, hotplate, kettle and washer/dryer - which was very helpful as I travelled through 5 countries. I loved the fact that I had a balcony and that the two tv’s connected to Netflix. The internet connection was good throughout the hotel. The staff were personable and very accommodating especially Jenna.

The streets near the hotel are dark and appear dingy. The hotel itself is nice but would have been better if it was located on the roads opp. West Lake. Despite this, its only 100m from West Lake.

Clean, dig and comfortable appartment, they provide cleaning every day. Also you can use washing machine and own kitcen.If you need something it is very easy to contact via Whatsapp. It is situated near lake, where you can walk, run or rent a bicycle, the toral distance 16 km. But it is far from old quarter, so I always take a taxi. The speed of internet was very good if you don't use VPN for work, but they try to fix and give me a cable to work.

It is not very close for centre, and maybe not enough stuff in the kitchen for eating. But I'm sure you can ask and they will give you.

Great stay, the staff was super kind and helpful (thank you again, especially to Jenna, you are the best!), we left our luggage for one week while we did a loop of the north without any problems. The rooms were exactly like the pictures. The position is also very good, you can call a grab car or motorbike anytime anyway and it’s a 10/15’ drive to go to the old or French quarter!

The mattress was a little hard for me but my partner had no problem so it’s really a personal preference!

Everything was just as good as promised. The place was clean, wifi was good but I would say the best part of the stay was the staff. They were SO nice and professional. We came back to the room at 4 AM and as we got there, without hitting a button or phoning anyone, they opened the door for the hotel and we were in. Really amazing.

Honestly I have no complaints. The place was exactly just like I had imagined. Great job and thank you so much for the great service and responsiveness! Thank you for making my short stay in Hanoi just that much better.

Lovely location local lake streets. Superb staff, very pleasant. Good facilities. Everything worked. Decent TV channels,.Washing Machine. Fridge. Good wifi. A home from home. Very secure. Recommended.

Apt above a little noisy, also,.the washing machines all al in a column space outside of the main bedroom, if a room above on any of the floors.puts a wash on late at night it is quite noisy in your bedroom..

Spacious room, nice bedroom that can go pitch dark when closing curtains on both sides. Nice curtains, too. The bedroom separates from the kitchen area nicely with sliding door and those thick curtains. The two-way A/C worked well in warming up the space. Good that also kitchen had hot water connection. Very good gymnastic, adds value to stay. Nice massage chairs even for a bit bigger person. Location is excellent, pharmacy, minimal, cafeteria, lake, all nearby supporting even long-term stay. Logistically also good, easy to go any direction, no blockages.

The Japanese style crapper was strange. Ordinary large one with normal bide is better.

They are trying. Exchange rate they offered (they warned us to be fair) was awful. We had junior suite and plenty of space - that was great. Pretty clean but not barefoot. Nice walk to the lake.

Location required a one hour walk or a $3-5 taxi/ grab ride. Walking around the neighborhood there are also some restaurants but streets are pretty bad there. Gym was open technically 24 hours but it was used by staff to sleep and for luggage storage and had glass doors to the lobby

Everything. I love staying there

Dual Heater/AC Unit, great for cold season. ApartHotel style apartments, fully furnished, all brand new at time of review! everything is CLEAN CLEAN CLEAN! Hot water is superb, which is hard to find in some places around this price frame in Hanoi. Hot water is piping hot and can go on for 10 minutes + easily. Elevator, secure parking, Key Fob doors very modern! Customer service is amazing and go above and beyond to service us :D