The place and decors are magnificent. The room was really clean and with a beautiful view of the city. The breakfast was delicious, especially the Vietnamese dishes. The pool is big and perfect to relax after a long day visiting the city. The staff and service are excellent too.

The dinner at the French restaurant is a little bit overpriced, even for a high standing establishment.

definitely it’s a very nice hotel, located centrally in Saigon. The rooms were super and the staff very accommodative! The only issue for me was that the room had a very unpleasant musty smell that was very strong but I had read about it from other reviews so it must be a usual thing in the rooms. That is why I didn’t ask to have a room change because I thought that all rooms would be the same.

I didn’t like that it doesn’t have a “hotel feeling” like many hotels do when you walk in their entrance, with nice lounge areas in the lobby etc. Also I was very struck with the musty smell in our room.

Loved the room and location.Mostly all staff were great except for their laundry service which is an external company who didn't iron my clothes even though I paid for the service said told Concierge to get them to iron my 3 items again.I didn't speak Vietnamese so couldn't understand what Concierge & Launderette were saying.When I handed in my initial load for wash,dry & iron I was told by a bloke at Concierge that if this launderette wasn't good,he had other launderettes that cud be used but he was dishonest.When he brought my 3 items to my room later that day,he said that the launderette didn't want to iron my clothes anymore n if it was just wash n dry then I had to give 3kg of clothes which I did.1st load was 2kg n I pd VND288,000.2nd time it was 3kg without ironing included n I pd VND288,000 too?Honesty of laundry company questionable likewise 2 blokes at Concierge but other staff at Concierge were fine.Customer Service for Concierge lacking due to dishonest laundry service & the 2 blokes who were staff at Concierge. Housekeeping shd hv more English speaking maids as it's hard to ask or tell the maid anything so I always had to call the Operator on the room phone to relay any messages to HK.

Read my comments above.Rest of the Services were great especially F&B,Spa & Reception. Doormen also provided good Service.

I liked everything about this property. From the moment you walking in you are in a different way. The attention to detail a second to none. It feels like you’re the only person in the Hotel and the staff can’t do enough for you.  This has to be magnificent Hotel we have ever stayed in. The decor is jawdropping luxurious. The swimming pool is a mosaic work of art with about 20 to 25 meter expanse so you can do laps. The breakfast bar is extensive . We didn’t have dinner or lunch at the hotel but the menus looked amazing. We like the hotel so much we are coming back in another three weeks. It’s also close to all the major tourist attractions.

Having to leave it

We enjoyed our stay here as the facilities were clean, the beds were so comfy and the location was close to everything. The staff were all so pleasant and we loved enjoying our breakfast with the view of the city. We would highly recommend the spa facilities! They offer a variety of massages/packages and our experience was very relaxing. We would suggest staying in the Junior Suite as it includes a spa package and offers the most amazing views of Ho Chi Minh City at night as well as during sunrise/sunset.

The TVs in the room are a little outdated. They're not smart TVs so we were unable to stream our favourite shows. We also found the movie/show selection to be lacking.

Breakfast buffet is simply wonderful. The choices of food are vast and fresh and delicious. On top of that, we can choose for free dishes from another menu, all the varieties of cooked foods. This is really fantastic.

What shocked me at the check-in time is that the reception demand a deposit of a big amount: US $ 500 .This is unacceptable! I have never encountered situation like this before. The most outrageous part is that, on checkout, they refused to refund the deposit, saying I'll have to wait 2weeks for the refund. I strongly urge Booking.com to take action on this unethical practice. We have been regular users of Booking.com for travelling all over the world's most luxurious hotels, but never had we encountered this experience!!!

thé WoW factor! this place is stunning it is truly spectacular with marble and semi precious rocks as wall faces and chandeliers. The service is unparalleled, with attention to your every need. I loved the spa and foodies should try the restaurants and cafes, one is Michelin rated. the Chinese restaurant is famous for its dim sims and I loved their red rice rolls. I had so much fun there I barely left the hotel. This place makes other 5 star places look like 2 star. I had a room on 36 level so if you don’t like heights let them know when you book. the price is reasonable for what they offer. I would definitely stay there again

i like open windows but obviously that’s not possible on 36 level.

The whole experience from booking reservations, check-in welcome by the staff, and the attention to details. We were celebrating our 19th wedding anniversary and they specifically prepared welcome gifts for us. We felt pampered as the staff was very warm and welcoming. The hotel was elegant and luxurious and peaceful. The dining experience from a Da Vittorio dinner and the breakfast buffet at the Cardinal was superb and the food was excellent and delicious in all aspects.

We didn't find anything. Everything was perfect .

Spacious, high quality hotel in all aspects. Impressive rooms with great views (we had two), amazing breakfast, excellent gym and swimming pool. The location is very central. The Spa is enormous and we had an excellent massage (included with the room). The service is top notch at every touch point.

It’s a bit of a confusing hotel to navigate. There are 3 entrances. Lift goes to level 7, then change lift for your floor. Check in for exec rooms on the 38th. My head was spinning with all the wrong turns. Also, it’s expensive.

The property is unique. Its over-the-top opulent with a distinctive Asian feel and we enjoyed how the designer/owner put it all together and pays attention to details. The spa was stunning and again, no detail left undone. We booked a panorama room which gave us beautiful views from the 31st floor. But what makes this place exceptional is the staff. I felt so cared for by each and every person we interacted with. The staff went above and beyond every single time we spoke to them or asked anything of them. world class service is a warm and hospitable way. (I dont like service that is excellent but snobby. )

Everything was wonderful.