Sofitel Marseille Vieux-Port

Hotel was beautiful and the staff were very friendly and helpful. We had a rough start - the first room we were given wasn't a twin. So we were swapped to another room which was also not made up as a twin - so they sent housekeeping to change the beds. Then the TV didn't work so we were again swapped to another room. They were very kind/helpful/apologetic. Everything from this point on was smooth sailing.

A few issues on the first day - flies in the room, TV didn't work, couldn't get food at the rooftop bar, room service had a different menu exceptionally that night, called to book the spa and they booked us for 6:45 - but when we got there the spa closed at 7. Spa needs an upgrade (and maybe some better instructions for the swimwear requirements as many other guests were confused (swimwear needed in pool/steam room, naked + towel in Sauna).

At the risk of sounding vulgar, we really appreciated having 2 toilets! We were in one of the larger rooms with an amazing view.

There were so many lights and combinations of light switches that it was difficult to get the lighting right for sleep. After considerable effort, we couldn't figure out how to turn off the ceiling light in the seating room without disabling other needed lights. We ended up leaving the ceiling lights on at night and closing the door to the seating room. I wish they could just have one switch for each light.

The attention of the personal was very good The hotel was clean and it has very nice views at different points of the building The breakfast was very good They provided still water and sparkling every day The room was spacious and it had balcony The quality of the towels was excellent

They gave me the last room of the corridor. And the floor was pretty dark, less nice than the other floors they asked for a 150 USD deposit per day that wasn’t informed before and the. take many days to get it back The pillows were good, but it could have been better for a 5 stars hotel

The Spa facilities are excellent and the property is a perfect location - 5 mins away from the local beach There are a range of room types and I had the opportunity to try out a few during my stay. For perfect views and private terrace space I would recommend the Terrace port view rooms The staff are attentive, friendly and have a great standard of service

Depending on the room level / type, it could appear that the hotel is not a *5. Some rooms / floors require a complete refit - however, there are rooms and suites that reflect a *5 status

This hotel was absolutely incredible! From the staff at reception to the service in the room we were blown away. The level of attention we received was unrivalled by even more expensive hotels and we would genuinely recommend staying here to anyone visiting Marseille. The breakfast is superb with an amazing view of the port and the lunch we had in the hotel restaurant was comparable to a high end restaurant. Thank you so so much team Sofitel!!

It was beautiful, chic, comfortable, great food and drinks, live entertainment at bar on a Wednesday night! Bed was like a cloud and shower was invigorating. Service impeccable!

I wish the lunch menu would have provided a few more options but what we ordered was delicious! No complaints! It was wonderful.

Stunning hotel with the best view of the Old Port in Marseille. The hotel is beautiful and modern, it has 2/3 restaurants and a cocktail bar on the rooftop. The rooms are spacious and decorated wonderfully, the beds are the comfiest hotel beds I've stayed in. The staff were friendly and attentive, we also ate at the Bistro and the food was exquisite, the breakfast is not to be missed either.

The location was Excellent staff were very pleasant and done there best to make out stay lovely ☺️ The Duty manager was very helpful Alga think her name was and Maria I didn’t want to leave housekeeping stay kept everything clean 🧼 for us keep up the good work Experience there was Excellent will be back at a later Date 😘

The staff is very nice. The location is good, at the old port of Marseilles. The view from the main restaurant is amazing. The breakfast was very good.

It seems that the rooms and corridors need renovation. The room had an old, musty and cigarettes smell. The bed is too soft.

Everything was perfect. The location is magical. The staff are friendly, efficient and keen to help. The beds are super comfortable. Breakfast is great and the view from the dining room is breathtaking. Parking facilities available. I would love to go back and back again.