Cozumel Palace-All Inclusive

Room was big and spacious. The snack and coffee place in the lobby that serves amazing cakes, crepes, ice cream until 11pm! Staff were attentive and effective. Special thank you to Hanna from the restaurant and to Joel at reception for his great service! There was a great snorkeling spot right in front of the hotel and the beautiful beaches locate south were easily accessible by taxi or car

The hotel is more for families with kids rather than couple or group of friends. The hotel also had a bit of an old fashion style (although the room was well maintained and very comfortable) and some areas were in the middle of renovation/painting

Big modern room with nice sea view. Multiple restaurants onsite - the Asian was very good, the Italian was average, the others weren’t open during our stay. Drinks at the lobby bar were well mixed, in other places the weren’t so great so we always got the from the bar. You can go diving with the hotel which was reasonably priced & efficient & snorkel right in front of the hotel.

It’s very big & very busy with most people there to drink all day long - mostly Americans. There’s a cheesy show each night, it’s a bit like a cruise ship vibe but on land. They wanted an extra $100 at check in for a king bed, we didn’t pay it & got 2 small doubles so had to take one each rather than share. Food at the pool restaurant is poor - avoid, so are the drinks.

The staff was friendly and helpful. We liked the evening entertainment. Having four different restaurants gave us a lot of variety. Loved the coffee bar in the lobby. The location of the hotel and view from the rooms were fantastic. The all-inclusive experience can't be beat.

The bathroom needed remodeling. It was old. The snorkeling gear that was provided wasn't complete. It was only a pair of fins. A game room is needed for inclement weather. We weren't impressed with the food at the Mexican restaurant (and it was the new menu).

The main asset of this resort are the people. The service provided was outstanding. Everybody is very attentive, friedly and handsome. The food was very good an the buttets for breakfast is awesome. Dinner in the restauraunts also exceeded our expectations a lot. This resort is highly recommended by us. All rooms have a balcony with a nice sun-set sea view!!

Unfortunetly the hotel has no beach as it is located on the clips (beachfront has rocks). The has installed ladders to provide access to the sea.

The staff was amazing, everything you need is at your fingertips, even some things you don't know you need (a screwdriver to fix a broken suitcase lock). The property, location and amenities were all solid, but the staff is what separates this property.

Staff friendly and room very clean.

Food was better in previous visits. Food could be improved upon. I dislike timeshare presentation pressure.

all round good value and great staff

A bit pushy to persuade taking up paid membership. OK if you live up the road in the USA but not if you’re from Europe.

Great staff, especially Maria who cooked eggs and Bryan in the Mexican food restaurant

Italian food not as good. Arancini was actually polenta. Risotto not good consistency

- attentive and friendly staff - very clean rooms - beautiful ocean view with hammock - no reservations needed at restaurants - never felt crowded

- halls echo and walls are a bit thin, you can hear loud families/guests at night - food at Asian restaurant is subpar and service was a bit slow

impeccable service, nice facilities

older hotel, lack any beach front