Eurostars Madrid Congress

I had an issue on arrival but the Manager Susana dealt with it efficiently and swiftly. She did an excellent job of diffusing the situation and I thank her for her excellent service and my upgrade. The room I was in was quiet, very large, comfortable, had a tub with jets for a nice massage and pleasant views. I had a very good rest and was pleased with the overall service provided by the friendly and cheerful room cleaning staff.

The hotel is furnished but not decorated or with any substantial design concept. There is alot of space which is not utilized and this makes the ambience of the hotel 'cold' and unwelcoming upon entering. The rooms are in need of touchups as they are quite worn out and again need some warmth in the design. The male reception staff should smile more and try to be more hospitable towards guests. The location without a car is a bit challenging but as I booked the hotel last minute,I cannot say this is a big problem because if I had a car I would be happy that I had somewhere to park.

I really liked the views outside, the room was spacious and the bathroom was enormous. The room was clean and it had a big wardrobe. I recommend the stay, well spent money! :)

The last floor is a bit warm with temperatures of around 40 degrees in Madrid, but after giving the news to the staff of the hotel, they have changed our room to the second floor - it was way cooler there. So it's not really a disadvantage, but just be careful of the placement of the room :)

We didn't expect such a nice experience from our stay, but in fact we liked it very very much. The hotel itself is a well running one, comfortable and nice in many details. What I like the most are the view from the huge windows and the personal. You can enjoy a nice panorama of Madrid, blue Spanish sky and white traces from the planes directly from your bed. Fantastic! The mirror on the wall makes this view even better, you may have a feeling in some moments that you are like in the sky. All the stuff is professional and nice, but I would like to mention Olga, who is really professional and helpful. Thank you very much Olga! Great breakfast (including lactose free milk), comfy beds, design of the room (having bath in the room directly (yes, and be able to see the sky from it!!!) and also the shower in the bathroom), atmosphere. Highly recommended hotel!!! Hope to be back!

Too short stay

I liked the assortment of snacks available in the fridge, and the staff kept using Spanish with me (sometimes people assume I know English better and switch)

Availability of airport shuttle. Although the hotel is perfectly reachable by two 8xx busses from the airport, I guess many people would prefer a paid transfer, especially as it's a 4 star hotel and not a budget place.

Everything was great except for one thing. Now where in the description did it mention that their restaurant was closed on a Sunday in the afternoon. Since we arrived by taxi we had not way of moving around and so had to take taxi to a restaurant and walk back. Bottom line that is something that should have been disclosed!

Restaurant closed on Sunday and no room service contrary to the description.

It was clean and staff was friendly. Bathroom much beautiful and comfortable than room 😂

Its my opinion but when you are paying this much money, in the room must to be teeth brush, slippers and all this things. Also in the room entered someone by mistake)) not comfortable.

Very comfortable beds, very clean and modern. Theyve got little fridges in the rooms which can be convenient. Free street parking, which is convenient, but I guess quite busy in the weekdays as many offices in the area.

Car park is quite expensive (€17/day)

Large clean tastefully decorated room with wood floor, comfortable beds, spacey bathroom, good breakfast is adequate. Staff friendly and accommodating.

Location is far from center. Only serves breakfast and dinner, no chance to have snack or lunch. No restaurants close by. Coffee is not good.

Very clean and comfortable.

Location to take subway is not the best. Too far away. Also price is high to what the hotel offer.

Great Hotel, with very comfy rooms and a nice bar. Very good view. If you stay on the luxury room, it is huge!!

Parking outside the hotel could be tricky, but you do have some spaces a little bit further away.