Petit Palace Tres Cruces

Excellent small hotel in the city center, strategic location and the staff were really helpful and all the time available. Teresa, Monica and Victor were all helpful and speak very good english, i was astonished! breakfast was all nice! and full of choices, as well as the complimentary water in the room is something. Room is really comfortable and about right size. mattress is also very comfortable. air conditioning was also very functionable.

nothing all staff and the place is nice

The hotel is perfectly situated, the location couldn't be better. The room was a bit small, but has everything you need and the bathroom is pretty big. We received a room with twin bed although we wanted a double bed and unfortunately the hotel didn't have any room with double bed free, but the staff solved it by adding a big thin mattress and then it was ok. I very appreciate how the staff was able to solve it quickly. They have absolutely amazing breakfast. I would definitely recommend and stay there if travelling to Madrid again.

The glass in a shower is too small and it's impossible to avoid water out of the shower. The door wasn't soundproof at all, so we heard all the noice from the corridor.

the reception staff was super nice, they make sure someone was there to receive us after we texted them we were arriving in the early morning and helped us to explain how to get to the metro we needed to take. Also in the room you have enough towels and anything that you need for your stay and AC.

The rooms are small and close to each other, so you can hear people, we stayed on a bedroom for 2 people, but still we felt it was a bit too small, and there is a light that it automatically stays on and on the first night we didnt know how to turn it off but after like an hour it turned off on its own.

Location was astounding, right off Gran Via you had excellent shopping and restaurants at a very close distance. Also the Gran Via and Sol metro stations are remarkably close giving you easy access to most of the city. The breakfast was also excellent and a great value.

Although my stay was excellent, my room did not have a microwave or an iron/ironing board. The front desk was able to provide an iron and a small ironing board.

● The rooms were very cosy and comfortable ● The staff were super friendly and helpful with any queries we had ● Perfectly positioned in the city centre with very short walk to Gran Via and its metro station ● The air conditioning was brilliant and we were so grateful for it in the heat! ● The housekeeping staff were great, the room was always spotless every time we got back ● The wifi was really fast and secure!

● The bathroom doors were kind of see-through and had quite a big gap between the wall and the door, doesn't leave you much in the sense of privacy ● Small gripe, but the TV remote has a Netflix button but the TV itself won't let you connect it to the wifi to be able to actually use the software

Location! So close (walking distance) to the main amenities. 3 minutes walked from Sol station so you can take the metro directly from the airport, drop off at Sol station and walk just three minutes to the hotel. Also the hotel is so close (walking distance) to Gran Via, Puerta del Sol, Plaza Mayor, Plaza de España, Mercado San Miguel, etc. Staff were very friendly. Rooms are clean and comfortable.

Location is central to everything and within walking distance and if not, metro stops are a few steps away. Very close to shopping and sites and restaurants.Room is good size for 3 adults, always got cleaned. Bathroom 🚽 is nice. Breakfast is good everyday, freshly made. If you’ll be needing laundry in your stay, laundrymat is less than 10 mins walk. Last but not the least, the staff are very gracious and ready to help anytime. Would stay in this hotel again.

None.

Elena the receptionist was super nice. The service was great and other guys from the reception also were very kind. They kept our luggage after checking out which allowed us to continue enjoying Madrid for the day. The location is awesome, is 2 min walking from the Metro Station. I think the location and the service is what I liked the most. Also, the room was very clean.

The room was kind of expensive and the bed was small and not very confortable. The breakfast also was very simple.

The hotel was very conveniently located in Madrid for easy reach of the usual tourist places. Staff very pleasant and helpful and facilities were good for this three star hotel.

The penalty for a central location is the noise from people passing by late into the night as one might expect and also the refuse collection lorry came by in the early hours. This was noticeable on warm nights when the balcony door was open. However if we had turned on the air conditioning and closed the door then the noise would have been greatly reduced. This was just a minor issue for us and did not affect our good opinion of the hotel or the location.

Location is great and staff is super nice and attentive. The room was no more no less than what I needed, just enough.

The only thing I didn’t like is that they didn’t change the sheets. The sheets were dirty from the night before and the next day they were in the beds again, which I didn’t like. I was expecting new clean sheets with the room service.