Secrets Lanzarote Resort & Spa - Adults Only (+18)

Everything. Really as close to perfect as a resort can get. The staff was very friendly and helpful. I’d like to mention Manu for his outstanding demeanor and kindness - maybe the best hotel concierge we’ve ever met! Promotion upcoming (we hope)!

The hotel is lovely as are the hotel staff and spa staff.

The food fell short of a 5 star hotel everything was meagre. The management are very clearly aware of portion control. The buffets were plain faire. The staff in restaurants were in short supply. Those that were there looked run off their feet. It you are going for the preferred plan at 135 euros for two people, be aware the snacks in the lounge are poor don’t expect to be able to enjoy a lunch. Dried bread with ham/cheese, a choice of cold drinks, tea/coffee, apples oranges and kiwi fruits. If you get there early afternoon you might get lucky and see small filled rolls and a small dessert on offer. On the up side the preferred pool area and sea view rooms are lovely.

Hotel was stunning. We have been impressed with quality of service. Hotel was super tidy. Top hygiene. At the pool there were always fresh towels. Hotel offered plenty of attractions with live music, and performances at evening. At daytime Ms Magdalena was taking care of us offering games or other entertainment like shooting, volley ball, aqua aerobic... Thanks to her attitude, those of us that participate in games for the first time were feeling like they've been born to do it. We even received 🏅. Looking forward to visit you again!

Waiting time for orders at restaurants (up to 40 minutes) Small variety of food at breakfast. All deserts taste same. English breakfast whole week. Little to no Spanish cuisines.

The hotel is great but you book based on a picture of a pool that you can't use unless you have 'preferred club' which is 80 euro per day. They need to be clear on that.

My stay at Secrets lanzarote resort and spa was very good. The food was lovely, lots to choose from. The staff were all very pleasant and helpful. The hotel was very clean. I would recommend and will definitely come back again.

From the moment we arrived to the moment we left, we were made to feel like VIPs. The staff were all fabulous, so attentive and helpful. The place itself is gorgeous. Lots of different pools, well furnished rooms and great food. We had preferred club rooms which gave us access to an extra pool, with swim up bar and a restaurant next to the sea, as well as a spa visit (definitely worth a try). The rooms themselves are spacious, with two very large singles or 1 incredibly big double, balcony with a sea view and the best array of toiletries I have ever had in a hotel - the usual shampoo and shower gel, but also sumptuous body lotion and factor 30 sun screen. I could keep raving about how great the place is but I'll finish with, if you can pick anywhere in Lanzarote (and you don't have kids), pick here, you won't be disappointed.

There was nothing I didn't like, however, one of my sisters has a cat phobia and spent her time worrying where the cats were (it's a controlled cat colony).

The hotel is ideally located near the port of Puerto Calero. If you want to see something of the island, renting a car is recommended. The hotel is very nice. An impressive lobby, well-kept rooms with all the facilities you need, beautiful swimming pools with a sea view. You can order drinks from the waiters at the pool, which is very nice.

During the nights we slept there, the half-time bar was open. This caused a lot of noise (loud music, loud voices and disturbing singing) and this lasted until 2am-2:30am. We couldn't sleep because of this. This kind of bar, in our opinion, does not suit a stylish hotel that wants to offer tranquility to adults. The food from the buffet was okay. It was often lukewarm or cold. The staff try their best but they forget a lot and are slow at times. We ate at the Portofino restaurant once. We then had a nice meal. We also ate at the Blue Water grill once. This food was really not tasty and we did not like it.

By far the best all inclusive i’ve ever stayed at. The amenities and decor were lovely - everything was really nicely done and well thought out. Amazing sea views from all angles. The staff were amazing and so attentive. A huge choice of food and drink (4 separate restaurants which was a plus!) Private beach access which was lovely for swimming and walking. Overall a great hotel - would definitely come back.

A tiny point but the bar area is also the lobby which is a bit lifeless, but just a small downside.

Entering reception, we had a very warm welcome. Staff members were excellent. Thank you for that! Service was excellent! We had breakfast included and was a very good choice of food. Plus, Prosecco helps :) The hotel is in a beautiful location. I really loved it. In general, the area in reception and outdoors is amazing. I could not stop taking pictures 😊 ha ha Pools were very nice. The room was nice & clean.

We were very disappointed that the most beautiful pool was only for "preferred club people", we were asked to leave. The girl who approached us was very nice about it and was doing her job. Nearly half of the photos show the pool beside the sea (preferred club). When you are booking a hotel, you are not aware of the area, how we supposed to know? Why won't the hotel put the name "preferred club area" on the actual photos so that people would not be disappointed? We spoke with another couple and they said the same thing. I understand that people pay big money for the preferred club area and that's fine but most of the people have no clue until they arrive. The only reason why we booked this hotel was this beautiful area. In general, the place is beautiful and we enjoyed our vacation !

The food everything morning was great with a wide variety. Our room was spacious and located so close to the back entrance and also a direct walk to the main reception and pools. The spa was our absolute favourite and even though it is 70€ for the entire stay, we stayed for 10 days and used it for hours every day. Completely worth it. Best holiday we’ve had, was so relaxing.

How they separate the people in the preferred club at breakfast and in the pools, feel like if you’re paying over 1500€ to stay there, you should get access to all facilities.