Call for great rates
+1-833-728-20412,453 reviews
From
$136Dr. Jose Naveiras, 38, Santa Cruz, 38004, ES
Reservations:
+1-833-728-20412,453 reviews
1/105
From
$136Call for great rates
+1-833-728-2041Spa/Wellness packages
Pet Friendly
Casino
Outdoor swimming pool
Free wifi
Steam room
Air conditioning
Beach umbrellas
Welcome to the luxurious 5-star Iberostar Heritage Grand Mencey! Located just 0.4mi from the vibrant city center of Santa Cruz de Tenerife in Spain, this hotel offers the perfect blend of relaxation and excitement. With 2453 glowing reviews, this hotel is a traveler favorite with prices starting from just $136.
The hotel offers an array of premium amenities including a spa, outdoor and indoor swimming pools, a casino, pet-friendly accommodations, and free wifi. Indulge in wellness packages, Turkish steam baths, hot tubs, and saunas for the ultimate relaxation. Enjoy live music, a fitness center, and delicious meals at the hotel's restaurant. The 24-hour front desk, air conditioning, and room service ensure a comfortable stay, while the sun deck, terrace, and garden provide serene spaces to unwind.
Unwind in style at the Iberostar Heritage Grand Mencey and take advantage of the prime location that gives you easy access to the city’s attractions and vibrant energy. Whether you're here for business or pleasure, this hotel is a top choice for your stay in Santa Cruz de Tenerife.
After a day of relaxation or exploration in the city center, indulge in the culinary offerings at the Iberostar Heritage Grand Mencey. With four on-site restaurants, you'll be spoiled for choice with a variety of cuisines and ambiences to suit your mood. From the traditional and romantic setting of Los Menceyes Restaurante to the vibrant flavors of Restaurante a la carta Kon·Tiki, there's something to cater to every palate. Whether you're in the mood for Mediterranean, seafood, Spanish, local, or international cuisine, the hotel's restaurants are sure to provide an unforgettable dining experience during your stay.
For those seeking aquatic relaxation, the hotel offers two heated swimming pools, catering to both adults and families. Whether you prefer a refreshing outdoor swim or a tranquil dip in the indoor pool, the heated waters provide the perfect opportunity to unwind and enjoy the hotel's luxurious amenities all year round. The adult-only outdoor pool is ideal for those seeking a serene environment, while the indoor pool welcomes guests of all ages, ensuring that everyone can make the most of their stay at this exquisite hotel.
Worried about payment options? You can rest easy, as the hotel accepts both cash and major credit cards including American Express, Visa, Diners Club, Mastercard, and Maestro. With these flexible payment methods, you can focus on making the most of your luxurious stay without any hassle.
Closest airports
Tenerife North Airport
5.4miTenerife South Airport
35.5miSpa/Wellness packages
Pet Friendly
Casino
Outdoor swimming pool
Free wifi
Steam room
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Sun deck
Terrace
Garden
Bathtub
Free toiletries
Balcony
View
Soundproof
Private Bathroom
Double Garden View
1 Double Bed
2 Twin Beds
335 sqft
Garden view
Private Bathroom
Balcony
Minibar
+
Relax in our spacious Double Garden View room with a balcony, overlooking the lush garden, and equipped with air conditioning. Perfect for 2 adults and 1 child, the room offers a peaceful retreat with comfortable bedding and a private bathroom.
Double Room
1 Double Bed
2 Twin Beds
335 sqft
City view
Private Bathroom
Balcony
Minibar
+
Enjoy a spacious 334 sqft Double Room with a balcony, air conditioning, and soundproofing. Perfect for 2 adults and 1 child, with a double bed and 2 twin beds provided. Free toiletries and a private bathroom ensure a comfortable stay.
Superior Double Room
1 Double Bed
390 sqft
Private Bathroom
View
Minibar
Flat-screen TV
Experience comfort and relaxation in our spacious 388 sqft Superior Double Room with a view, air conditioning, and soundproofing. Enjoy the convenience of a private bathroom and free toiletries during your stay.
Double Room Single Use
1 Double Bed
2 Twin Beds
335 sqft
City view
Private Bathroom
Balcony
Minibar
Stay in our spacious Double Room Single Use with a 334 sqft size and a private balcony. Enjoy the comfort of a double bed and twin beds, air conditioning, and soundproof features for a relaxing stay.
Double Garden View (Single Use)
1 Double Bed
2 Twin Beds
335 sqft
Garden view
Private Bathroom
Balcony
Minibar
Experience luxury in our spacious Double Garden View room, featuring a balcony with a tranquil garden view, air conditioning, and a soundproof private bathroom. With 334 sqft of space, it's perfect for solo travelers looking for comfort and relaxation.
Suite
2 Twin Beds
550 sqft
Private Bathroom
Bathtub
View
Minibar
x3
+
Discover our spacious 549 sqft Suite, perfect for 3 adults and 1 child. Enjoy stunning views, soundproof walls, air conditioning, and a relaxing bathtub, ensuring a comfortable stay.
Family Room
4 Twin Beds
485 sqft
Private Bathroom
Balcony
View
Minibar
+
Experience comfort and togetherness in our spacious Family Room, offering 484 sqft of space, 4 twin beds, air conditioning, free toiletries, and a private balcony with a picturesque view. Perfect for 2 adults and 2 children.
Junior Suite
1 Queen Size Bed
485 sqft
City view
Private Bathroom
Minibar
Flat-screen TV
x3
+
Indulge in comfort and luxury in our spacious 484 sqft Junior Suite featuring a queen size bed, air conditioning, soundproofing, and free toiletries. Perfect for a family of 3 adults and 1 child.
8.8
2,453 reviewsFrom
$136Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇱🇹
Kotryna
9.1
9.1
Very nice and beautiful 5 star hotel, definitely worth its price. We were staying in better double rooms, next to each other, which was nice as we were there with another friends couple. Clean, spacious and beautiful rooms, attentive staff, very nice and wide breakfast choice, everyday you could find something new, possibility both to order from menu and to choose anything from the buffet. Very nice surroundings, few bars to spend time, nice pool, complimentary smoothies during the day. Very good location.
Some of furniture is already out of date, or will need replacement soon. It was strange and a bit funny for us, that beds were on wheels and once you sit on it rolls If you can, I would recommend to choose room with pool view, not with city view, because its just in the other building, so not worth it. During the check in we were asking about the breakfast, but nobody properly explained to us that its not only the buffet, but also separate menu, so we had to fugure it out by outselfs in the middle of our stay, that we have a much wider range of choise.
🇦🇺
Wendy
10
10
The beautiful architecture, it’s ambience and the lovely gardens and surrounds. The location is fantastic with the town a short walk away and the amazing park opposite .
I didn’t like that you had to pay for Padel, the extra spa costs and that there were often no seats in the sun around the pool. I didn’t like that people put towels on lounges to reserve them yet they weren’t there. Also some people left the pool and left their towels on the lounges so you could not tell if they were being used or not. We also didn’t like that we were not given any information about the restaurants we left to find out for ourselves There was no incentive for us to eat there and the restaurant seemed to hardly have anyone in it every time we walked past.
🇳🇱
Christopher
8.2
8.2
Beds and room were great. Breakfast fantastic. Good gluten free options Pool and gym excellent Great location and very friendly staff
Pool needs to offer a drinks service Milk and coffee in rooms should be replenished every day Spinning bike in gym is poor quality and should be replaced before someone gets injured Use of indoor pool should be included in hotel proce
🇷🇸
Stefan
10
10
Everything is how you see on pictures - fabulous, spotless, 5* experience all the way. Starting from the location just across the fabulous Garcia Sanabria park Rooms are clean, comfortable and very well maintained. Perfect yard with the bar, restaurant, swimming pool, gym and spa, very pleasant to stay around, relaxed, easy going and very professional personnel l maintaining very high hotel standards. Every single request was full filled with ease, no matter what it was. Food selection during breakfast is excellent and the dinner in Mencey restaurant is superb! I can easily say that, if you go for a half board, you won’t regret it - there is no way to have a meal matching the fabulous quality of Mencey restaurant anywhere in the city. Snacks and cocktails at the pool bar are also great. There are occasional fresh juice circling around at no charge. During the breakfast also, very convenient. Hotel was so kind to make us lunch packages due to early check out.
The whole plastic free concept is a fabulous idea, and also the fact there are water machines on each floor. Better instructions to find and use water machines from the start would be great. Sauna was a bit colder than supposed. Perhaps spa should be included without a 20 EUR charge, but the spa advance booking is a good idea.
🇱🇺
Oliver
8.2
8.2
Location, design, incredible terrace, personnel in restaurant and at breakfast extremly professional
Several things aren’t up to a 5*: items need urgent renovation (carpet in corridors, bathtub, balustrades), some breakfast products are of lower quality (terrible coffee, industrial pastries). Lady at check-in and check-out wanted to charge 30€ more for dinner for no reason and wasn’t obliging.
🇮🇸
Arni
8.2
8.2
Breakfast was very good - pool was also very good- the staff was very helpful and friendly.
I upgraded my room on arrival and expected more from the room. The shower was very small for a 5 star hotel.
🇫🇷
Frederic
10
10
The breakfast was amazing. Such a big choice even for the most demanding foodie person with special dairy/ gluten free or vegan options. The hotel is beautiful and located in beautiful surroundings. Facilities especially gym was super modern and well equipped + free fitness classes. Spa was booked out, so we missed it. The pool was big and clean although didn't have chance to get a free bed. I would recommend hotel to everyone. Would come back there! We loved it! And the personnel super attentive.
Not enough beds at the pool. Breakfast sometimes gets chaotic and service is not fast enough to set up the table. Im guessing this was due to "rush hour".
🇬🇧
Maria
9.1
9.1
Everything was great! Nice room, facilities and staffs.
Everything was great. The only complain is that the Cafeteria and pool opens at 10am, which I find I bit late.
🇷🇴
Claudiu
8.2
8.2
Wonderful location of the hotel , nice and spacious room with garden and pool view. Good reception service, cleaning of the room also .
The old and smelling carpet on the hotel corridor . I would recommend to be changed, it doesn't fit with a 5 star hotel. Also, the food in the restaurant don't meet our expectation .Breakfest with could omelette and the wellington steak not in the menu , but recommended by a waiter, was done with the same meet served one day before. Changing the buffe dinner to a "a la carte dinner" gave us the opportunity to ask for a refund and they accepted . Lucky we discovered the Bombay Babu indian restaurant just across the street which was fabulous. The car parking is 10 Euro a day and 20 Euro one spa entry which is not written nowhere with not child permission to entry. Overall I can't give 5 star to this hotel they need to improve .
🇬🇧
Arthur
8.2
8.2
An excellent and spacious room (Junior Suite Room 119) A very good breakfast buffet Helpful and cheerful staff in all areas Excellent location - we had to walk through a lovely park to reach the town centre or the sea
We were booked for dinner, bed and breakfast, but wished we had not gone for "dinner". It was an unchanging "a la carte" menu, and few dishes met our tastes. There was no printed wine list and they were expnsively priced. All this contrasted with excellent meals we had in the town which were based on "raciones" rather than full meals. There were no English language TV channels.
Attractions
Tenerife Church of the Immaculate Conception
0.7miAuditorio de Tenerife (Tenerife Auditorium)
1.4miPort of Santa Cruz de Tenerife (Puerto de Santa Cruz de Tenerife)
1.5miAnaga Mountains (Macizo de Anaga)
4.3miLa Caldera
8.1miMonje Winery (Bodegas Monje)
10.5miPyramids of Güímar Ethnographic Park and Botanical Garden (Pirámides de Güímar)
14.4miLa Orotava Valley
17.6miLoro Park (Loro Parque)
19.4miTeide National Park (Parque Nacional del Teide)
26.9miMt. Teide (El Teide)
27.4miTeide Cable Car (Teleférico del Teide)
27.4miArtlandya
27.8miLos Roques de García
28.8miDrago Park (Parque del Drago)
29.5miAttractions
Tenerife Church of the Immaculate Conception
0.7miAuditorio de Tenerife (Tenerife Auditorium)
1.4miPort of Santa Cruz de Tenerife (Puerto de Santa Cruz de Tenerife)
1.5miAnaga Mountains (Macizo de Anaga)
4.3miLa Caldera
8.1miMonje Winery (Bodegas Monje)
10.5miPyramids of Güímar Ethnographic Park and Botanical Garden (Pirámides de Güímar)
14.4miLa Orotava Valley
17.6miLoro Park (Loro Parque)
19.4miTeide National Park (Parque Nacional del Teide)
26.9miMt. Teide (El Teide)
27.4miTeide Cable Car (Teleférico del Teide)
27.4miArtlandya
27.8miLos Roques de García
28.8miDrago Park (Parque del Drago)
29.5miAirports
Tenerife North Airport
5.4miTenerife South Airport
35.5miLos Laureles Restaurant
Cuisines
Mediterranean•Seafood•Spanish•LocalAmbiances
Family Friendly•TraditionalPapa Negra Restaurant
Cuisines
Spanish•Local•InternationalAmbiances
Modern•RomanticLos Menceyes Restaurante
Cuisines
Spanish•Local•InternationalAmbiances
Family Friendly•Traditional•RomanticRestaurante a la carta Kon·Tiki
Cuisines
MexicanAmbiances
ModernLocation
OutdoorFeatures
HeatedAge restrictions
Adults onlyAvailability
All seasonLocation
IndoorFeatures
HeatedAge restrictions
All agesAvailability
All seasonSpa/Wellness packages
Pet Friendly
Casino
Outdoor swimming pool
Free wifi
Steam room
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Sun deck
Terrace
Garden
Bathtub
Free toiletries
Balcony
View
Soundproof
Private Bathroom
Activities
Aerobics
Casino
Live music/Performance
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Food & Drink
Bar
Breakfast in the room
Fruit
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Delivered food covered securely
Front Desk Services
24-hour front desk
Baggage storage
Currency exchange
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Designated smoking area
Elevator
Facilities for disabled guests
Hardwood or parquet floors
Non-smoking rooms
Pet Friendly
Room service
Smoke-free property
Soundproof
Soundproof rooms
Internet
Free wifi
Living Area
Desk
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
Balcony
Garden
Outdoor furniture
Sun deck
Terrace
Parking
Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Mobile app for room service
Room Amenities
Socket near the bed
Safety & security
Fire extinguishers
Safe
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Spa
Back massage
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body scrub
Body treatments
Body wrap
Couples' massage
Facial treatments
Fitness
Fitness center
Fitness classes
Foot bath
Foot massage
Full-body massage
Hand massage
Head massage
Hot spring bath
Hot tub
Indoor swimming pool
Locker rooms
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Outdoor swimming pool
Pedicure
Personal trainer
Sauna
Solarium
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Turkish/Steam Bath
Waxing services
Yoga classes
Transportation
Car rental
View
City view
Garden view
View
From
$136Check-in
From 15:00
Check-out
Until 11:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
There's no age requirement for check-in
Curfew
Come and go whenever you want
Parking
Public parking is available on site (reservation is not possible) and costs EUR 12 per day.
Reservations
Call us for our best daily rates
+1-833-728-2041Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 1 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Cards accepted at this property
American Express,
Visa,
Diners Club,
Mastercard,
Maestro,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Iberostar Heritage Grand Mencey?
Rooms at Iberostar Heritage Grand Mencey become available for check-in at 03:00 PM and guests are requested to check out by 11:00 AM.
Does Iberostar Heritage Grand Mencey come with parking?
Yes, there is parking available at the hotel. It is public parking located on site, and it cost €12 per day. Unfortunately, parking reservation is not possible.
What's the nightly rate at Iberostar Heritage Grand Mencey?
Accommodations at Iberostar Heritage Grand Mencey can start from $136. Be aware, rates are influenced by room type and selected dates. Ensure to specify your stay dates for up-to-date pricing.
What types of rooms does Iberostar Heritage Grand Mencey offer?
The hotel offers a variety of room types including Double Garden View, Double, Superior Double, Double Room Single Use, Suite, and Family Room. All rooms are non-smoking and offer double or twin beds, accommodating up to 3 adults and 2 children. Room sizes range from 334 sqft to 549 sqft, with the largest being the Suite.
Which amenities can guests enjoy at Iberostar Heritage Grand Mencey?
During their stay at the Iberostar Heritage Grand Mencey, guests can enjoy a range of leisure amenities. They can relax in the outdoor or indoor swimming pools, both heated and open year-round. For a more indulgent experience, guests can explore the spa and wellness packages, including a Turkish/Steam Bath, sauna, hot tub/Jacuzzi, and steam room. Additionally, there are four on-site restaurants offering various cuisines such as Mediterranean, seafood, Spanish, and Mexican, catering to different ambiances like family-friendly, traditional, and romantic. The hotel also provides live music and performances, adding to the leisure options. For those who seek fitness activities, there is a well-equipped fitness center. With these amenities, guests have numerous options for relaxation, dining, and entertainment during their stay at the hotel.
Does Iberostar Heritage Grand Mencey have a pool for guests?
The hotel has two pools available. Pool 1 is an outdoor pool, exclusively for adults and heated all season. Pool 2 is an indoor pool open to all ages and also heated all season.
Is there an in-house restaurant at Iberostar Heritage Grand Mencey?
The hotel offers four on-site restaurants to choose from. Guests can enjoy Mediterranean, seafood, Spanish, and local cuisine at Los Laureles Restaurant, Spanish, local, and international dishes at Papa Negra Restaurant, Spanish, local, and international options at Los Menceyes Restaurante, and Mexican cuisine at Restaurante a la carta Kon·Tiki.
Can I use my credit card at Iberostar Heritage Grand Mencey?
Yes, you can use your credit card at Iberostar Heritage Grand Mencey. They accept American Express, Visa, Diners Club, Mastercard, and Maestro. Additionally, cash is also accepted as a payment method.
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