Sonder The Elm

You can walk to a lot of central locations from Elm Street. The apartment is situated above a minimart so really easy to stock up on essentials for your trip. I’d you are renting a car there is a car park opposite the main entrance. It’s charged at $4 per 20 minutes but capped at $20 for the entire day. The Sonder team leave you cleaning materials (inc dishwasher tablets) and also leave plenty of bathroom essentials too. There is an essentials cupboard in the apartment block that has plenty more of these items in case you run out and it can be accessed at any time of the day. You can also book a room clean via the app, we didn’t use this service as our stay was short and we didn’t spend a lot of time inside. Having a washer/dryer during our trip was really handy. WIFI was fast and reliable and is unique to your apartment. The apartment was spacious and clean with modern decor, and is definitely one I’d recommend for a city break in Toronto.

The pictures on booking.com do not reflect that actual room you are booking. There are only 3 Sonder apartments, so I feel it wouldn’t be difficult attach pictures to each of the different rooms so you know which one you are booking. That said we knew we’d be happy with any of them, so wasn’t put off booking, although I’m sure this could be a deciding factor for some.

This is my first time using Sonders so I was a little apprehensive as it's not a hotel. But when we arrived we met the most wonderful Sonder personnel Allison. She is caring and understanding. We had just landed after an 18 hour flight and were exhausted and hungry. Allison immediately arranged to have us checked into the apartment at 2pm and helped us settled in. She took away the baby cot , opened the sofa bed for us, showed us where the amenities are, and approved our late check out. She made us feel welcome and that's why we will use Sonders in the future. Sonders have a fully kitchen which was very useful and we appreciates the washing machine and dryer. All personnel we met at the apartment was polite and helpful. We had a wonderful stay at Sonders and looks forward to more Sonder stays at different corners of the world.

Sonders has personal that answers emails which weren't helpful. The email responses were slow and everything we asked for was a big no. Early check in -NO, Every hour we checked in early would cost us 25CAD same as late check out. House keeping would also be charged. I'm not sure how Sonders want to position themselves Sonders should be a bit more understanding for travellers. Sometimes, we can't get the flights we want and we are stuck. We got to Sonders at 2pm and we wanted to checked in immediately because we're tired. If the room is available, let the guests check in. Same as the late check outs.

The unit (we had a one-bedroom condo) is lovely. It is very clean and well equipped with excellent appliances. The location is fantastic. There is no lobby/reception there. However, we had one small problem with the tv, we called them and they fixed it very fast. Finally, the Sonder app is very helpful. I liked the digital key.

Our unit faced the street. In the first morning, construction workers operated noisy equipment right under our bedroom window (second floor). It was unpleasant. However, the rest of our stay was very pleasant.

Location was walkable to hospital and downtown. Building was quiet. Kitchen was well equipped for cooking real meals. Hasty market downstairs was convenient. Easy access instructions.

Uncomfortable and worn couch for sitting! The only area that wasn't impeccably clean was the ceiling fan in the bathroom which was furry with dust and dirt. Took a long time to get hot water from taps.

Very central location, easy to walk everywhere. The apartment was new and very well equipped. There were supplies for breakfast such as coffee and teas.

The bedroom was next to the aircon engine so there was a constant buzzing that could be noisy at night. The bed was smaller than expected. Also the TV had very limited available programmes.

Very good location and comfortable apartment

This property took the money out of my account 6 months ahead of time without warning even though it was on a free cancellation up to 3 days before arrival.

Location was great served our purpose

Nothing could have been better except the mattress was too comfortable and my husband would have taken it home if that was possible.made our purpose in toronto much more pleassnt

The space was well decorated and comfortable. It was really convenient having a washer and dryer in the space. The neighbourhood was really easy to navigate and there were a lot of great restaurants nearby!

There was a bit of noise from the traffic but that is normal for a busy area.

location and size of kitchen

bed very basic for price, not comfortable and very thin and hard. couch a bit small than pictures

Great location! Walking distance to so many restaurants and close to the Eaton Centre.

A bit noise from the street but it honestly did not bother us at all.