Courtyard by Marriott Chennai

BREAKFAST WAS GOOD

THE HOTEL CHARGES YOU EXTRA MONEY AS CAUTION DEPOSIT IN ADDITION TO ADVANCE ROOM CHARGES. THEY DO NOT TRUST THEIR GUEST. SOME SORT OF INSULTING.

We had a wonderful stay. Hotel was clean, comfortable and close to where we needed to be. The staff were lovely the restaurant food tasted good and was served in generous portions. It was a beautiful trip.

There was some confusion about the room charges and the exchange rate that eventually got sorted out. I wasn't thrilled with the response time from the hotel on this but it ultimately resolved in a clear way. Other small things worth noting- room didn't come with a safe even though it was listed in the amenities (we had to ask), the tv/remote wasn't working and needed to be fixed (this happened easily) and our key cards regularly would stop functioning. I was told that this was because they were kept near credit cards but it still kept happening- once I used it in the elevator and one minute later it wouldn't open my room lock.

The best part of the stay was the ambiance of the hotel & the hospitality of the Hotel staff. Especially mentioning the names of Mr. Sunil at reception, Mr. Rohit & Ms.Ankona at the Paprika restaurant, and Mr. Rishabh (name could not remember very clearly now) from housekeeping. They made the stay of my family extremely comfortable. Whenever in Chennai, we would choose Courtyard by Mariott without a doubt and would recommed too

One thing I want to mention here is that my booking was through Booking.com and I had selected a room with a bathtub and good view e.g. Roadside for the baby to enjoy and play well. This wasnt provided However, the bed cot for baby was provided & was readily available

The property was well maintained and the entrance lobby exuded luxury. The staff were competent, helpful and welcoming. The valet staff were also very adept in their handling of our car and their overall attitude was friendly. The property was maintained quite impeccably.

The shower was the biggest let down and the breakfast next! The Shower did not dispense hot water as well as the stream of water was weak. Chennai being a Metro city, the breakfast at this international chain could be tastier. Being from Bangalore, it is hard to appreciate sub-par breakfast spread. The property could do well with a pool. It is a good exercise option for those who do not want to use the gym.

The hotel staff were all very courteous. The buffet spread and quality was great. Chef Arun Poli’s management of the kitchen was excellent . I should also highlight my appreciation, to front desk staff , Chitra . Her cordial approach and hospitality each day in the front office makes the guest feel so special and adds to the ambience . Also her professional approach ensured that our checkout experience on a busy day was so quick and pleasant

The team at Mariott Chennai were genuinely hospitable. They go beyond the formal hospitality & protocol you encounter at hotel chains. All teams right from front desk to F&b and housekeeping adhere to the same polite, professional and genuinely attentive standards. The rooms are clean & well kept, bathrooms are clean with.non-leaky, non-rusted fittings. The linens are clean, the mattress and pillow comfortable. The guest amenities including good quality shampoo/conditioner/body wash in dispensers by Ignis Five Elements is much appreciated. Paprika, the all day restaurant which hosts the breakfast buffet is small and can get crowded during peak hours on weekends. Despite that, the team is very efficient in seating guests as quickly as possible, maintaining clean tables, giving personal attention to in-table service and never forgetting an order. I stayed there for 3 nights and found the service to be consistent across different members..Despite the rush at peak hours, they never rush you or drop their hospitable demeanor. The breakfast buffet has several options across Indian, Continental, live counters. The quality of food is surprisingly good, different from what you expect in complimentary breakfast buffets. Post pandemic, several known hotel brands have been lagging in standards esp in my Chennai stay experience. I am glad to have had a.posituve stay here and look forward to coming back.

There was an issue with breakfast billing. Credit to the reception team for hearing my concern, raising it with their management and coming back with a solution within an hour. Good customer service is not just about yielding to the demands of a customer. It's about listening and having candid discussion. I credit the duty manager , Gaurav for being prompt and responsive. Keep it up.

The food was lovely, no doubt about it. The menu and the taste was delicious, the reception executives were very courteous and catered to our whole family really well.

Everyday was almost the same menu, there could have been a little more variety. For example, the desserts were the same which made us feel that they were not fresh. The tea was not nice, it felt like was boiled multiple times and wasn't fresh. Would appreciate if the rooms were given considering the occupancy, we were a family of 4 and we were given a 1 double bed + extra bed (which we asked for) whereas the other room had only 3 guests and they were given 2 double beds.

I would like to give token of appreciation to Ms Sangeethaa and Mr Sheikh on quick response during the needs. Big thumbs up to all the front desk staff. Great job and keep rocking.

Morning breakfast need to be organize well. Looks like the arrangements a bit clumsy. Lack of decorations with a lot of smiles on your face. The staff looks very tensed. Not sure if they are facing a kind of pressure from upper lines.

Good property with good facilities

On booking.com, when we booked one room for three adults, we got an option of a deluxe room with two twin beds and we went ahead and booked it. The hotel told us that they can't provide an extra bed for the third adult since the room space would not be sufficient. So we had to manage with two twin beds. If the room space is a constraint, then this room should not have come up as an option for us. Please consider this feedback and do the needful.

Mr. Nasim at the front desk was very kind and generous. He made sure our stay was smooth and even went out of his way to meet our needs. Also Ms. Kristine, the lounge host is a sweetheart, she was very warm and welcoming and hosted us with care and kindness.

Nothing.