Herbert Samuel Jerusalem

The hotel is quite comfy and centrally located. It has a decent luxury feel is currently aimed at pleasing its customers since it is quite recent. Breakfast restaurant is at the top floors where one can enjoy a great quiet view.

The breakfast cakes and pastries part was really really bad. Small variety offered and nothing seemed fresh. Some of the pastries sweets were really bad (like the churros). It definitely needs Improvement.

the location is amazing, in the heart of the city. you can walk to the old town and you have all the restaurants, shops, coffee shops and bars that you need as a tourist at your door step. the pool is very nice - something that most hotels in Jerusalem don’t have. bikes to explore the city are for free - nice treat. despite the negatives I would still say it’s probably the best hotel to stay at in Jerusalem.

rude cleaning staff - they seem to be bothered by doing their job. you need to ask them to clean the glasses and mugs and change the bed linen. coffee/tea is not being replaced once it’s used. (stayed there 5 days). floor is not being wiped or carpet vacuumed. overall cleanliness is not up to par with 5 star hotels anywhere else in the world. hotel seems dated. not easy to communicate with all members of the staff in English.

Amazing breakfast, great location (Between the old city and the market, indoor 12m pool & spa, nice view and comfortable shower.

The breakfast ends at 10 am, the staff is not professional enough for a 5 star hotel. No parking at the hotel. No balcony. Didn’t get a late check out despite the fact that the hotel was far from full the next day. Problems with the phone and the television.

All around superb service. Very comfortable and well thought out rooms and facilities. Lovely food and drink, especially the wonderful breakfast. Central location and a very nice pool and spa. All around excellent service from start to finish. Our family has been visiting Israel for generations since the early 1970s and we've stayed in a wide variety of hotels, from executive suites in well known 5 star chains to hostels and even kibbutz! So, it says rather a lot when this visit to Herbert Samuel Jerusalem Hotel may well be the best hotel experience we've ever had in Israel! On this occasion I was travelling with my relatively elderly parents so the attention, thoughtfulness and service from all at this lovely hotel was very much appreciated. The staff were all superb, very friendly and attentive. Check in and check out was smooth and efficient. The quality of our rooms, facilities, food and drink, the spa... pretty much everything was excellent. Above all though, it's the great quality, friendly and attentive service from everyone at this superb hotel which made our stay so enjoyable. The hotel's location is very central and ideal for most of Jerusalem's main attractions. Perhaps the only real room for improvement would be if the hotel aquired backgammon and chess sets for guests to enjoy. The next time I stay in Jerusalem, this hotel will be my first choice and am delighted to recommend it.

Not much room for improvement, great if the hotel would aquire backgammon and chess sets.

The staff were delightful, both Cammy at the front desk was brilliant and Elad the Concierge who was exceptional, I have never had more help from anyone in any hotel I have ever stayed at - he was brilliant. He also helped us organise tours of the city and elsewhere and was even on hand with help prior to our arrival until we left the hotel, a true asset to the hotel. Look after him as you never want to lose him! Breakfast was good. Room very comfortable and nice beds. Leisure facilities including the swimming pool were fabulous. The location is amazing, in the centre of everything.

The cleanliness of the room and particularly the bathroom were not good and we had to get the cleaner in a few times but even then it was not great, particularly around and in the toilet which was stained.... needed proper cleaning and the same with doors, handles, drawers, skirtings etc.....

The staff members I interacted with were very helpful. I want to thank Wassim at the front desk who greeted us and made sure our room was ready. I also want to thank Elad Zfania, Guest Relations Manager who always answered my emails and provided helpful information. The food - WOW. We had Shabbat (Friday night) dinner at the hotel. Wonderful Great food. Great presentation. Great variety. Foods, such as kosher lamb, that one cannot get easily in the USA. Breakfast - also WOW. The location is also great with easy access to the tram, the old city and to social life in Jerusalem. My advice: Stay here.

I could not pre-pay online but that was an issue with the credit card company. They were being extra careful

I love the pool area, very clean and quiet when I was there. The staff were friendly.

We didn't get housekeeping service for some reason.

We researched a lot of hotels before choosing the Herbert Samuel. We chose it mostly for location and value -- and the hotel did not disappoint. You could walk to virtually all the historic sites and restaurants. The room size was large, especially compared to other hotels at this price point in Jerusalem. The breakfast buffet was terrific.

We felt the front desk could have been friendlier and more responsive. They were fine...just could be even better. Additionally, the lobby of the hotel seemed dated and generic. Need to invest in a new interior designer who can define what the image of the hotel should be.

Excellent hotel with fabulous service from hotel staff! Best service we’ve ever experienced in a Jerusalem hotel. Staff really cares for your every need and request to make your stay comfortable and enjoyable! Large beautiful suites with spectacular views of the city.

Allergic to fragrance sprayed in the rooms, but staff (Tamer) worked hard to find us the right room / suite. Rooms are generally on the small side but suites are great

The room was clean and comfortable, the bed was mediocre. The Nespresso machine with unlimited capsules was a welcome and unexpected pleasure. Staff were in general helpful and courteous

The hotel is inaccessible by a private vehicle, something which should have been made clear prior to arrival particularly since I had talked to the reception about available parking prior to my arrival. This caused unnecessary confusion upon arrival. If I had been referred directly to the parking lot with which the hotel has an arrangement and if while performing online check-in the parking arrangement had been made clear it would have saved much aggravation. i should point out that the parking arrangement between the hotel and the parking lot was reasonably priced and very convenient.