NH Palermo

centrally located just walking distance to historical site and city center. nice and very accommodatable staff. allowed us to change to higher floor room.

the hotel doesn't have any free parking. actually there are public parking in front of the hotel, just outside the lobby. it were sadly controlled by some shady group of people asking for money and insist that you cannot park there unless you pay them. what a scum. there are guarded and gated parking beside the hotel. it cost 20€ per day.

Great location, free parking near the hotel, a lot of tourist attractions in walking distance. And sea - just cross the street. Our room was spacy, balcony with sea view. Beds were comfortable. There were tea/coffee facilities, small fridge (minibar), tv, good wi-fi. Big bathroom. Very good and rich breakfast buffet. Hotel has small outdor swiming pool - very nice to sit near the pool and relax in sunny weather. Definetly we will return.

There was problem with our room door lock - it didn't work, but staff really fast resolved this problem. And one more thing - we booked triple room, but when arrived to room saw that towels, slippers, bathrobes, cups etc. - were just for two persons. Thanks, beds were three ;) Of course, after asking the staff brought all necesary things, but it be more pleasant if everything were ready before arrival of the guests.

The front desk staff were friendly and helpful. The room was clean and had good storage. The shower pressure was good. A comfortable place to sleep. I was also able to use the fitness room for an hour on my own (COVID regulations). The location was good. Only about a 10 min walk from the main strip of restaurants and shopping.

It was quite hot, so the pool was a selling point. However, for a hotel this size the pool was quite small and only accommodated 23 people per time. Some people would leave their towels on the few chairs their were and leave the pool area. This meant others were unable to use the pool. Sign up slots might work better in this context.

Excellent room, the view and the fact that it was quiet, a luxury in noisy sicily.

I've read people complaining about the staff but we had no issue whatsoever. Also other people complained about ghe breakfast; just have breakfast somewhere else, you are in Sicily, probably one of the grwatest places to eat on earth.

I must admit after reading some of the negative reviews I was a bit nervous about booking this hotel, however, I must write that after spending a week here it was excellent. We booked a room with terrace and was on the second floor, which was slightly back from the main road. Patio doors were double glazed so we heard no noise at all. It had a lovely large terrace and a wonderful view of the sea. The room was clean, bed very large and comfortable, coffee machine, kettle, and fridge; perfect for a weeks base. I had read some bad reviews about breakfast but I honestly can say if you could not find anything to eat there is something wrong with you ! Fantastic choice from hot food, breads, toast, pastries, cold meats and cheese, cereals, yoghurts, fruit, juice, teas, coffee, and so much more. Lots of choice that changed daily. The pool was a relief from the hot sun with lovely shaded areas if you wanted them. The area was perfect, about a 20 minute walk to the centre of Palermo, or 10/15 minutes to the harbour or the train station. Several ways to get to the centre, winding through the ally ways which a no point we felt nervous or uneasy. We found the people of Palermo to be very friendly and helpful.

Nothing

Decent for the price in Palermo...sweet price point for palermo.. vs quality.. its not bad compared to other options. Easy n free parking. Helpful staffs.

The streets outside is just dirty and surroundings don't feel safe to walk.alone in evening..but that seems to be a common vibe in alot of Palermo.city...not hotel fault. Breakfast is very boring and can definitely be improved.. Light switches in the room was malfunctioning making the room abit dark. Standard room was very small..we upgraded at a fair price to a junior suite...much better and clean but lights were dimm and switches not working well.

Great location for both rest at the hotel and exploring Palermo. Our room was spacious and clean. On arrival, the reception team were welcoming, friendly and our room was ready early for us. The swimming pool was lovely, plenty of sunbeds and natural shade from trees. A good selection for breakfast, peaceful garden area to eat outside the dining room. All the staff were very friendly and helpful. Highly recommend.

It would be nice if the hotel could expand the lunch menu for eating at the pool. Not a huge problem as there is a sandwich cafe 2 minutes walk.

Well located hotel with excellent facilities, lovely pool and surround, great room with balcony and views to the sea. All floors had lift (but only 1 was working). Hotel had own guarded car park for 20Euro per day, but parking in front of hotel was free and seemed safe enough. Superb Buffet Breakfasts with plenty of choice both hot and cold. Good location for sightseeing in old town close to the free tourist bus that departs from Porte Felice and stops (along the promenade West from hotel) next to Via Alloro.

Pre-visit communications using B.com email service were non existent - no responses from hotel from 3 sent emails. Tourist info (e.g. free tourist bus service - as above) not forthcoming. Reception staff could be a lot more forthcoming with advice, tips and information. Management could have a free pre-prepared tourist pack available for tourists on arrival as happens at all the other hotels we stayed in in Sicily. VFM on the pricey side.

it was close to the harbour and on easy reach of the centre. Very clean, staff very friendly and helpful with all our queries

there is free parking outside but it seems to be policed by people who have no right to do so but demand money to let you park. No idea why the police don’t move them on. It makes coming back to the hotel very stressful

I got upgraded to a superior room for my special occasion, with views overlooking the coast from the balcony. Generous check-out time, which staff kindly extended to 1pm and offered to use pool facilities made it easy to wait for a late flight. The bed had amazing quality mattress and very comfortable bedding. Loved Green Tea toiletries - nice touch. Location is excellent- short walk from Centrale, next to Botanical Gardens and water front restaurants, located in same quarters as Via Alessandro Paternostro, that has probably the best upcoming bar/social scene.

The pool restaurant menu was limited and food quality was sub-par - I tried the burger and the meat was cooked from frozen, the buns were too big and dry, not enough vegetables. I had a Virgin Pina Colada and it cost the same as if it was with alcohol, so basically a bit of juice on ice for 12€! Nice to have coffee machine in the room, but there were no milk/ soya bottles for visitors who don’t like black coffee. Please replace plastic bottles to glass in the mini bar, plastic holders for toiletries, plastic bin liners, all the companies are going eco - no excuses to keep using single use plastic.