Grand Hotel Mazzaro Sea Palace

The resort is well positioned and the staff were friendly.

Lack of evening entertainment and bar facilities which would act as a focal point for socialising.

The location of the hotel is absolutly amazing!!! And the big balconies let you enjoy it even more, from the privacy of the rooms. The private beach is very nice, with good service. The restaurant definitely deserves at least a visit for the dinner...very romantic atmosphere, with live piano music. Rooms are spacious, nice furnished and full of natural light.

When you enter the room, there is an unpleasant smell coming from the bath (old plumbing, I assume). And, we had 3 times problems with opening the door of our room (with the key), but the staff was very nice and somebody came quickly each time and opened the door with a special key.

The staff are amazing. They are so friendly and helpful. The bar area for evening cocktails was lovely. Beach is a mix of sand and stone in a very nice small bay. We had a romantic dinner in our room, which was wonderful. The concierge was very helpful and friendly.

Blum restaurant is in a beautiful setting but the food was a little to eclectic for our taste. Some dishes were very nice but several disappointed. Raw pigeon was too much for me. The chef is clearly trying new things but it was too much of an experiment for us.

Excellent room and facilities, including the beach and the breakfast, which was wonderful! The staff were also generally very helpful. As we did not need to leave for our return flight until 5.30pm we were very impressed by being able to use all the hotel facilities for the day and in particular the offer of a room to use at the end of the day so that we could change into our travelling clothes. Made all the difference!

Through no fault of the hotel, the rain made our stay a little less perfect than it might otherwise have been.

The location was superb, however what made our stay the best was the warm welcome we received from staff and our entire stay, their willingness to assist with every query or request we had, their helpfulness and service were exemplary. Flavia at reception organized a driver to pick us up from the airport, Nelly and Danilo at reception couldn’t do more to make our stay special. The staff at the restaurant were also an integral part of our experience being wonderful. I can’t name all the staff, too many to mention, but needless to say, we have decided to return again because of them. Thank you for your efforts.

nothing

lovely view from balcony and restaurant, very good gym, amazing staff… so well trained, so courteous and helpful, good breakfast, lovely beach. lovely restaurant at end of beach Barciolo, unfortunately only ate for first time there last day.

arriving at reception the first night was a nasty shock 🤦‍♀️very dated decor, did not feel like a 5 star luxury hotel . decor in bar and other areas is really nice, reception just needs to be updated. first impressions weren’t good. bedroom layout and storage isn’t good. simple thjngs like hooks on. ack if bathroom door, doors opening wrong way, general layout of suite for 3 people didn’t work.

The location is perfect and easily accessible from the cable car and car. Breakfast was abundant and also with additional options other than the buffet. Staff was very friendlly, reception (Katerina), concierge (Davide, Daniel), waiters, assistants at the beach were all very helpfiul and polite. Room service and cleaning was perfect.

staff were very helpful and professional. We had a group of 15 people celebrating my 70th birthday. checking in and out went very smoothly with help from Flava. we were all given rooms next to each other on the 2nd floor with large balconies. Christian at bar made us welcome every time. We had dinner at the restaurant two nights and it was the best restaurant experience that we had in Taormina. Breakfast was exceptionally good and it was run very professionally and smoothly.

The breakfast was great. Loved the Nespresso in the room. Good location to get to the cable carts. Private beach with the sun bed and towel without needing to worry about getting a space.

Having to pay for drinking water, it's a human right. Room floors could have been vacuumed each day, we felt the sand on the floor daily. The white party could have been for all guests without needing to pay with an additional charge for dinner should they want it. We wanted to attend however there was no vegetarian option therefore we missed out on the entire evening. It was on out last night so it would have been the perfect way to end the stay.

The view from our room was spectacular! The staff were very helpful and accommodating. The breakfast buffet was beyond our expectations and simply delicious. It was the largest and best breakfast buffet we have ever experienced. The location of the hotel was great too. And just a short walk away from the shuttle that can take you up to town. I highly recommend this hotel!

Everything was wonderful. The only thing that could have been better was the weather which no one has control over.