San Clemente Palace Kempinski

An incredible location unlike anywhere we've stayed before! Room was huge, breakfast options vast and the Acquarello restaurant setting and food were both incredible. The shuttle taxi boat to Venice was fantastic and reliable, making for very easy trips to Venice to explore. Staff were very polite and welcoming.

Was surprised to see black mould in the shower grouting and in some areas of the pool which I wouldn't expect for a hotel of this calibre. Lunch options were fairly limited and the food was not nearly as good quality as Acquarello for dinner.

Had a wonderful stay at the San Clemente Palace, lovely hospitality from all the staff and especially the owners Mr Selim and his wife that made sure guests were feeling at home. Being on a private island … you get to stay in a very calm and peaceful space while being minutes away from the center (shuttle is provided by the hotel every 30 minutes) … in a very crowded city like Venice this is very unique. The historic Church and Palace were really impressive (high-floor to ceiling, wonderful chandeliers , floral arrangements) , large lush gardens that are perfect for a calm walk.

Every issue that presented itself was solved by management.

The location is amazing. The ambience is great. Staff very friendly and cooperative. Beautifully manicured gardens. Loved everything.

1)No choice of food in the restaurant. Being such a huge brand, there should be an option of more food choices. Also they close kitchen at 12. This should change. 2) Need to improve Air Conditioning system. Many rooms had issues with that. 3) prices should be reasonable. A coke for €8 is too steep just as an example.

1)Mr Selim the owner is making sure the hotel is run at the highest standard. 2)The private island of San Clemente provides top tranquility and privacy minutes away from the center. 3)Very nice historical church and beautiful lush gardens surround the hotel. 4)The hotel itself is a palace, amazing floor to ceiling height, spacious rooms and suites. 5)Aquarello restaurant is certainly better than the old Buddha bar. 6)Most importantly very good concierge and staff overall.

Nothing really , everything was top. Maybe if we want it to be even better , improve room service. In terms of food quality but also speed of delivery. Room service needs to check the in-suite mini bar more often.

A really lovely hotel - couldn’t recommend it more highly! Absolutely amazing hotel. Great welcome from the moment we arrived. All the staff were lovely. The grounds are beautiful and facilities fantastic. It was so nice to be on an oasis away from the madness of Venice. The boat service was great and meant we were able to spend time soaking up all the sights and culture in Venice and also relax by the pool. Pool itself was also great, large with plenty of loungers so always space. Perfect trip!

Only slight gripe was the cost of the food and drink, it put us off eating and drinking there. Had the prices been slightly more reasonable we actually would have spent more there so a little short sighted on their part.

Oh mama Mia! It was my best experience in my life! Wonderful hotel, Venice, beautiful transfer by boat (which is much more create a vibe of this hotel) The staff is on the TOP level of service. Concierge is perfect (has a small trip to the glass factory, advice about Venice’s restaurants, and have got amazing wooden boat for the transfer back to the railway station) Housekeeping came twice per day into our room. At midday for cleaning and before evening to prepare our room for sleeping.

No champagne on the breakfast 😢 so wanted to have it) And two times we tried to have a lunch or dinner on the terrace near the main entrance, but first time it was kitchen and bar closed and second time it was long waiting of the waiter. Need to make a good entertainment on the terrace and there will be a lot of visitors or may be it will be enough to fix service a little bit.

View from the room window, lovely island, exceptional staff service during week days when there are fewer guests, water taxi ride to San Marco is just beautiful, plenty of qualitative umbrellas during rainy days

Boat could run more often, breakfast on weekends and public holidays was a mess, some orders just get lost, concierge services hard to get on the phone from outside of the hotel, e.g. for water taxi order, breakfast room could provide more privacy, Tatch did a great job at the restaurant but needs better supporting staff correctly fulfilling the orders

wunderbare Anlage mit Möglichkeit zum Abschalten sowie sportlich aktiv sein. San Clemente has such a friendly staff. They make your day from the very first buongiorno you will hear. Then I must point out the Concierges. They give great advice on anything you want to see, to taste or explore in Venice and help with booking. They are locals, so they know what they do!

Once we ate at the Bar. The menus are typically Bar-Style. Not so much the taste and price though. Over 30 Euros for each menu you would expect a somewhat extraordinary cooked meal - it was ok, not more. But that is really the only draw back in this place!

A beautiful, quiet, comfortable, clean and spacious hotel.

We were there at a very busy time, the room wasn't set up as we requested on arrival and it did take a long time to sort it out. Reception was very busy but the staff were doing their best.

From the moment we arrived the staff went out of their way to cater for our every need. The palace is spacious and luxurious and because it's out of the hustle and bustle of Venice town you can truly relax there. I chose this place to propose to my partner on our 10 year anniversary and they managed to set up a truly intimate setting on 'Sunset Hill' with just a few hours notice, we had a private chef and 5 course meal, the food was spectacular and it was honestly the best night of both our lives. The Lady in Red - I forget her name, Luca and Matteu deserve a special mention for making it what it was. 10/10, unforgettable and will definitely come back.

I am nitpicking here but the shower head didn't spray directly down - room 308.