Krystal Grand Puerto Vallarta - All Inclusive

Great location in PV but so many food options within the resort, we didn’t feel the need to leave the resort property often. All the staff was extremely helpful and attentive from the Manager Salvador to the housekeepers to Jaun V who kept us stocked with drinks by the pools. Mexican and mediterranean restaurants were our favorites. Couples massage was great too

We shouldn’t have left the door open from our personal swim out pool to our room that let the mosquitoes in, just bring some mosquito spray.

The Hacienda Adults Only pools were quiet and lush. We liked the bigger one and swim up bar. There are lots of pool lounger chairs and umbrellas. All the staff gave top-notch service. Food quality was really good at all the a la carte restaurants and buffets. French was our favorite. We loved the lamb chops in red wine reduction. The Asian and Mexican theme nights at the main buffet were done well. There were both inside and outside seating there. The rooftop bar above the Mexican Restaurant was our favorite pub but wasn't open some nights.. There is also a rooftop sushi day bar overlooking the ocean with an infinity pool that had the best view of the bay. The nightly entertainment shows were all excellent. There was an acrobatic show above the pool with a fire show, traditional Mexican dancing, a Michael Jackson show, and an outside carnival style games night. The room was large and well appointed, with a large fan above bed with a wall switch and quiet air conditioning. Big tv, a safe, a stocked mini bar, table and chairs, and a reading lounger chair. Great shower area and tub. Nice balcony with big chairs.. We tipped housekeeping daily and had excellent service.This hotel really aims to please. We were impressed and will probably stay again.

Double beds were a bit on the firm side. Some higher end liquors were not available, such as Grand Marnier. However, they did have most to satisfy, such as 3 different beers, Baileys, higher end tequilas, whiskies, scotches, Bacardi, and Appleton's Rum, which we liked. Pool loungers mesh covering are getting a bit worn out on Hacienda side.

Everything about the resort either met or exceeded my expectations. Clean rooms and areas, food was excellent, staff was patient and helpful.

The resort, like many, does not have as much of an authentic atmosphere as I would like to see. I am in Mexico and I want to know that I am in Mexico. When sitting at the pool bar we played some mariachi and banda music on a speaker we had brought and spirits seemed to lift all around giving a more authentic feel to the location. We were asked to put the speaker away however. Although I understand the reasoning for doing so, I would have liked to have had the resort itself provide a more authentic experience. Also - not as much top shelf liquor as I would have liked. Some good options but not many.

The hospitality was amazing. The food was very good. We stayed in the Hacienda and it was very relaxing The pool was excellent . The entertainment was good,especially Mexican Night, Caribbean Night, and Michael Jackson Show. If anything wasn't quite right the staff was quick to respond. Overall it was a great experience and very enjoyable!

All the bars weren't open in the evening which was annoying. The Lobby Bar, which was always open was exposed to the wind which was sometimes cold wasn't a pleasant experience. The beds in the Hacienda were supposed to be queen size but were only doubles I don't think the maid swept our floor and didn't change the bedding for almost a week.

The staff was amazing… The attention to service was exceptional.

The Hacienda side said no children allowed, yet we still had to deal with some children at breakfast and the pool areas.

The pools were amazing! The restaurants were amazing! The rooms were amazing and large and very well appointed! The beds were super comfy and the AC worked like a charm! Was very happy with the showers in the bathrooms! My room had a maintenance issue and once it was brought to the hotel’s attention, I was upgraded to another room with no additional charge!

I was not a huge fan of the WiFi, the Hilton Honors Member WiFi network was enough for basic pieces but was not quite enough for anything entertainment related.

It was beautiful. Lots of spots for picture taking. We got the balcony view too. Room was cleaned daily. Staff was always nice. Drinks were good as well. Felt really safe and secure when on the property. It’s about 10-15 mins Uber ride to the downtown area which is nice. the beach is literally at the hotel over. It’s walking distance. Uber is cheap too! Spent about $50 over 4 nights.

Staff did take a while bringing up food and sometimes towels. (sometimes up to an hour) We sat at the snack bar for almost 40 mins+ waiting on simple food like guacamole and eventually our tacos. Also, when it’s late at night please be aware of raccoons. Since people leave food out and then they come around. It was a lot of them along the walking path. So just be aware. Walk in a big group if you can or just fast walk.

The staff was very welcoming and pleasant. They addressed any concern fairly quickly. The facilities were relatively clean with the exception of the fly problem mid summer.. Breakfast was probably the best meal of the day. I really enjoyed the private pool. The waiters brought food and drinks poolside even in your private area. The valet guys were so helpful. Overall great experience for what it cost. Would recommend.

The internet connection was weak and unreliable, despite the extra charge for the in room WiFi. They also had a fly problem which was very noticeable around the buffet area. Food overall was passable. Nothing to rave about. You do have to make dinner reservation everyday or else you may not be seated.

Resort was very nice and clean. Staff went above and beyond to meet our needs for a friend's bachelorette party. Buffet was good, restaurants were excellent. Pool facilities were very clean and towels were always available.

The pool water in all pools got very warm from the sun in the late morning and afternoon, almost like a hot tub. Would have liked the pool to be cooled when it is already hot outside. In addition, more umbrellas by the pool seating would be nice.

We absolutely love this hotel. It's close to the airport, right on the beach, walkable to grocery/Walmart type location. The servers at the adult pool provide EXCEPTIONAL Service, esp Dulce, Germain, and Cesar. They took excellent care. The sushi bar and eternity pool are great, but needs more seating just in my opinion. We will be BACK. This hotel has won our hearts.

I wish the restaurants would be air conditioned. It seemed they were all just open air and the servers were sweating, poor things. People like to get dressed up in the evening and it's just too hot to dine when there's no AC