The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

It was not the best for the price we paid

The showers barely had water coming out. There was trash behind night stand no no

Alejandra was amazing, as well as Paul. We were upgraded, which was a lovely surprise. Our suite status allowed my friend and I access to The Hacienda as well, which was a nice option. The folks working here made it a very nice stay despite some of the food stuff I mention below, which could be unreasonable expectations on my end as I've never stayed at an all-inclusive before.

The buffets (especially the fruit) had flies all over them, not extremely appetizing. The chilled items weren't really chilled also, couldn't trust the yogurt and ceviche much. When it rained, there didn't seem to be much infrastructure for guests to navigate that (one umbrella station near the front desk) and there were buckets catching drips everywhere. Maybe some of this will change as the hotel is shifting in November from a Hilton property. However, the Hilton benefits I had as an Honors member were the best part? Hard to say how the hotel will be in the future.

Some of the finest food I've had. The Italian restaurant was definitely my favorite. You had the best of both worlds when you had full use of the sister hotel the adults only Hacienda. We were treated very well and the staff was extremely accommodating. We used the whirlpool on our deck with a magical view every day. We had couples massages right on the beach and they were fabulous. The price was very fair. I don't have enough good things to say or this short survey could become a book. We will definitely go back

The vendors on the beach we're sometimes too much. Maybe you could give something to customers that don't want to bothered, a colored flag to sit on the table or stick in the sand that would let the vendors respectfully know that they are there to rest and not to be haggled. Just a suggestion ☺️

We were upgraded to the adult only side—the Hacienda. It was very nice. The adult only pool area was the highlight of the trip.

The food was not great. It was mainly there to keep you alive. Poolside snacks were the highlight. All of the bars closed very early except for the lobby bar. All restaurants were reservation only, except for the buffet which made it difficult for any last minute plans.

Great view of PV!! I loved the rooftop pool and my swim out pool in my room. I loved the customer service that Patricia provided at the sushi bar and pool area!

The rooms on the jacuzzi wing had a beautiful glass wall rooftop which we enjoyed a time or two while there. Great location near two malls and a Wal-Mart. The pics of the blue chairs out to the beach are obviously old or precovid but the chairs they had out were adequate. The best restaurant on site was LA Catrina. If you go make sure to order the Duck Tacos!

We stayed on the Hacienda side with a swim up pool. The room was good but we had to turn the hot water on under the sink after each of us took a cold shower. I recommend staying in a jacuzzi or swim up room. Our pool needed scrubbing but it was adequate. . There were no on site activities, and drinks are highly watered down.

The food is bot that great

Food at the buffet and the restaurants were delicious. The breakfast chilaquiles were exceptional! Fresh juice and pastries were awesome. The snacks and food down at the beach and by the pool were perfect!

The only thing I would make a note of is that the room was a bit smaller than advertised. The amenities were on point but overall size was lacking. Still, for the cost, I do not think that I would have found a better value.

Great location and such a clean facility. The food was always good and freshly prepared. The staff was so great and always accommodating. Room was sufficient size and very clean. Wonderful view of the ocean.

There is some construction going on but they were pretty quiet as it was being worked on.

The property was nice and clean! Great breeze in the lobby from the ocean. We received a room upgrade due to Hilton honors membership so that was a nice surprise. The room view was blocked with a palm tree but still gave us enough of the ocean and sunset with privacy. Bar tenders were great! Nice heated pool! Good COVID protocols to keep people safe. Walking distance from a grocery/liquor store and the canopy river transportation. Taxis and Uber readily available.

Things were mostly great. The only improvements would be room service timeliness when I requested washcloths (I would have to call two times), more authentic Mexican food and not so much pressure from the local vendors (it was a bit much although I understand the economic need).