El Palacito Secreto Luxury Boutique Hotel & Spa

You would never expect it to be hidden away on the street. So much luxury and character. Walking distance of alot of things. Safe as a female traveller. The breakfast is amazing and they accommodate all dietary requirements. Staff are so helpful! We almost stayed at Azul but I’m so glad we didn’t, this was half the price and in my opinion much better!

The wifi can dip in and out so I wouldn’t work remotely here if you’re planning to. There is construction going on next door which can be a little loud during the day.

The property is beautiful. There are 2 pools, one is in the main area of the hotel, and the other one is more private. The hotel is small, but there are enough common use areas that you can always find a private place. The rooms are big enough, with spacious bathrooms. I like the fact that they have 2 bathrooms that can be used by all guests. They serve delicious breakfast. They give you a free welcome beverage at the small bar in the hotel. They provide laundry service at a great price. The staff is excellent. Luis, Luis C, Brandon, and the rest of the staff was excellent. They were all very friendly, tried to answer all out questions, and went out of their way to make our stay great.

Our room didn’t have any hot water for showers.

The architecture and decoration were beautiful. Perfect service, amazing breakfast, relaxing and welcoming environment. We wouldn't have asked for a better place to stay. It was conveniently located close to everything we wanted to do.

Nothing! Everything was really good! I can't think of anything I could improve.

The building is only about 3-4 years old and it it’s beautiful. | Few blocks walk into city centre which isn’t too bad | We stayed in room “grace” and it was directly in front of the main pool | The bed was huge and the room/bathroom amenities had what you needed including a seperate pool towel | We used the massage & facial service and it was amazing. Thank you to Silvia and the other masseuse. | Reception staff were lovely & had great English | If we ever come back to Mexico, we will no doubt stay here again

Bear in mind there’s no TV, Though this accom is really a place for you to relax which is nice | A little fridge would’ve been nice as we always have bottled water with us | A clock in the room just to show the time was missing | The pillows were soft and comfortable but too high for me

Comfortable spacious room well decorated and furnished. For us it was an easy walk to centre of Merida and many good bars and restaurants fairly close. Reception area beautifully furnished. As was the bar and lounge area. Reception staff are very friendly and helpful.

Cleaning standards varied. Don't think the floor in our room / bathroom had been washed for a very long time. Spilled some water and tissue was black when I wiped it up. Also paths and patio area close to pools dirty. There were different t breakfast staff on each of the 4 mornings we were there. Therefore no consistency with juices/ prosecco/ cake being out . Need a breakfast manager.

Great little boutique hotel. The property is lovely with the open lobby, pool, and beautiful architecture being the highlights. The staff is super attentive! The included breakfast is excellent. We visited the bar and had well made cocktails and beer. There's a spa on site which we did not use. The hotel is just very tranquil.

One of the curtains in our room was beginning to show a little wear, but that's a pretty small niggle. Otherwise, everything was delightful!.

Absolutely beautiful, boutique bed and breakfast with exceptional service. From the thoughtful whats app messages we received before we arrived to the exquisitely appointed rooms, pool, entry way, bar and dining areas, palacito secreto is a very special place. The breakfast is delicious and every single member of the staff from the front desk to the bartender to the food server to the woman who cleaned our room was kind, smart and helpful. Many shared with me their future interests and their areas of study at university - everything from psychology to international trade. My two girls were in awe when we first entered our room - super glamorous! We felt like royalty. The main pool is a vision both day and night, with lovely and comfortable areas to lounge throughout the small property and the most glamorous staircases. I think there are only 11 rooms, so the feeling is very private and peaceful but not snobby. My 13 yr old daughter said that this place reminded her of the Versace mansion in Miami/South Beach where we once ate dinner but the big difference was that the people at this hotel in Merida were kind and thoughtful vs. arrogant and silly. Though the hotel is in a neighborhood and not on a main street, we could walk easily to all of the main areas - from Paseo Montejo to the central square and markets.

During the week beginning about 9am, construction begins at the property next door. Noise and dust wafts over the wall. I wonder if the owners of the building next door might consider at least putting up some sort of fabric barrier to keep the dust from blowing over to the beautiful palacito secretco. Fortunately, we timed our stay from Friday night through Monday AM, so this hardly affected us. If you eat an early breakfast at the hotel and spend you day exploring Merida (the amazing museums e.g., Museo Mundo Maya, the markets, Paseo Montejo, the central square) or the extraordinary surrounding areas (Uxmal, Izamal, Celestun, Progreso), you can arrive "home" after 5pm / 1700 hrs and take a swim and have a drink and you will not be impacted by the construction at all.

The hotel was beautiful with attention to detail. The breakfast was delicious, the beds comfortable, and the bathroom clean. also, the staff were helpful and kind, especially Laura, Andrea, and the gentleman who made our cocktails! They were so wonderful!

The property was a bit far from the restaurants and stores. The blocks were long and in the heat it felt like quite a walk! Additionally, we would have liked a more private balcony and thought that that was what we were getting but all the balconies face the main courtyard and aren’t really private.

The hotel is beautiful. Breakfast on the patio by the pool was heavenly. The staff were superb in very way. The room was large, comfortable and very luxurious. The bar was lovely in the evenings. Tea, coffee and cake was available throughout the day by the bar. I liked that there was no TV in the room.

Water pressure was a bit low in the shower. There were no food options for lunch or dinner.

So beautiful charming hotel!!! All the staff was nice excepted the girl at the reception was a bit lazy... The man receptionist was very nice and helpfull.

The girl from reception was very lazy. It was always like we disturbing her when we ask question to her. Also, i had to go 2 times at the reception as the jewlery locker was not the good one. The third time she expecting me again to go and back in the room check if the key was the good one!! I had to tell her to come with me for her to understand it was not right... Like i have the time to do that in holiday...