Best Western Plus JFK Inn & Suites

customer service was friendly upon arrival rooms were exactly as stated on website, clean bathrooms and accessible items when called for room service.

asked for a wake up call, didn't receive one, some of the breakfast items were cold. the vending machines were out of alot of items for a mid-night snack

All facilities nice. So nice to be able to have hot breakfast again. Morning staff in the breakfast area were just exceptional. Room for the most part was clean and well kept. Some dirty corners and high wall dust bunnies but overall much better than a lot. COVID has just taken a toll on everyone with staff shortages, etc.

Unfortunately on arrival there was not anyone at the front desk to assist for over 10 minutes. It was a bit eerie with the lobby wide open but no one in sight for that long. Anyone could have come in and taken any and everything from the snack area. Just gave me an unsafe feeling. Again, probably staff shorts or cuts.

The hotel was close to the concert event I attended downtown and my Lyft rides was $9.00 to and from. This was the most convenient location for my Leisure. I really enjoyed the full cooked meal for breakfast and it was so,so delicious. Ms. Loretta cooked the meals on Saturday and Sunday and her Hospitality and customer service skills were Phenomenal and beyond the average employee. She took care of me like I was family. Traveling alone can cause somewhat apprehension, but I felt safe and well taken care of and I really appreciate the entire staff for being so pleasant.

Well at checkout time and another family checking had an unruly vicious dog, whom wanted to attack me. The dog was barking and growling. So this was the only time I felt unsafe. I also have a dog and love animals. But yeah, that caught me off guard!

There were numerous choices on the breakfast from waffles to muffins and everything in between. The staff member Loretta was a hard worker, pleasant and was there to meet your every need. A very sweet Lady.

The room was equipped with handicap features except for one thing: Yes, there was a railing on the side of the bathtub to help people INTO the bathtub, however, once in the tub, and taking the shower, the tub floor was slippery and there was no railing inside the tub to hold onto. I am speaking for me who has a balance issue, although not handicapped. Taking a shower in a tub with no railing to hold onto in case of falling is unexceptable.

The room was big enough for 5 of us plus pets. We got a queen suite. The lobby was beautiful and the staff was very friendly and cheerful.

I did not like the fact that there was not any mention of the cost to bring pets. I do not usually travel with pets so I did not realize that pet friendly did not mean that there wasn't an extra charge of $30 per night per pet. I have two very small toy poodles so I was a little shocked.

Everyone was friendly and helpful! The room was spacious and clean.

We were on the first floor by the lobby, so I was woken up at 6:40 AM by everyone’s conversations and laughter. Eventually fell back asleep. I asked to checkout late, and they accommodated to noon.

Easy access off highway.

Room was dirty, sink didn’t drain efficiently or completely. Linens were warn thin and vinyl coating on headboard was peeling. Old popcorn on the floor from previous guests. WIFI didn’t allow internet access. Insufficient usable electrical outlets. We wished to pay cash for this visit and staff acted as though it was an imposition and charged an additional deposit. Overall it was an unpleasant experience and led us to cancel our reservation for our return trip.

Breakfast was very good. Location not the best but OK.

Booking with booking.com they charged me for an upgrade the room for a microwave and the rooms all had microwaves. Also they then tried to charge me for air conditioning and I called the hotel and fond out all the rooms had air.

Great staff. There was alot to choose from for breakfast. Room was clean. Pool was a little smaller than others I have been to but nice. Not much in walking distance but many options a short drive to.

We did have to ask for towels everyday but they were nice and brought them as soon as they could.

The breakfast provided for a variety of choices. It was more than sufficient for a satisfying meal. That is what I like best in staying at a Best Western.

The reservation was made for four to be in the room. There were not enough towels and toiletries in the room for all of us and no extra roll of toilet paper when it was needed. Someone had to go to the desk and inquire about getting what was needed.