Holiday Inn Express & Suites Jackson, an IHG Hotel

We arrived at 9:30 pm, the front desk staffer was very friendly even though it was a busy night. He said he was aware many folks were checking in because their kids were taking an SAT the next morning, so he would be serving the complimentary breakfast items earlier than normal so the kids would be able to grab a bite before their four-hour test. Really considerate and above and beyond service.

Nothing

Rooms were clean and furniture updated. Breakfast was great with a large variety to choose from.

I didn’t like the fact they charged my credit card for all my friends 7 rooms, when I specifically called and told them that we will check in and pay with our own credit cards. Took 3 days for them to reverse the charges, then they charged my for incidentals too.

Clean and comfortable. Great location to explore from.

Desk staff was not very welcoming. She didn't seem to care if we were there or not. She got us checked in but that was all. Breakfast attendant just the opposite. Warm getting from her each morning. Ice machine was out of order, minor inconvenience.

Terrible breakfast, what a joke! It didn’t even qualify to be called a breakfast.

We didn’t care for any part of the “Breakfast”. Everything about it was terrible. The food, the utensils, the serving containers. The coffee was the only decent thing in the breakfast area. Also, having to wait on the front desk employee to cover both the desk and serve the patrons breakfast was definitely annoying. Luckily, there were real restaurants nearby, which we went to for breakfast.

The beds weee comfortable. The room temperature was easy to manage and set. They have nice amenities.

Long wait for check-in was the only issue.

The day staff fantastic! Shout out to Jamie & Emily

Should replace carpet in rooms with vinyl plank flooring

The bed was comfy for sure

The bathroom door wouldn't close and the door to the bathroom was bent and you really couldn't close the curtains well

It was centrally located near other towns and wineries. A few restaurants were within walking distance.

Our room was above an outdoor speaker that played music until 10:30 pm. Next time I would ask the desk to turn it down or off at an earlier time.

I loved all the choices of food they served for their continental breakfast . The hostess serving the food was wonderful , I didn't catch her name tho . She does her job well !

Actually , I was very pleased with my stay at the Holiday Inn

The room was clean and the staff was very friendly.

I understand that breakfast must be served by staff due to covid but I would have preferred getting my own food. The person who served me was very nice I just would prefer not to bother anyone.