Hilton Garden Inn Sacramento/South Natomas

The staff was friendly and helpful. The location was quiet with ample parking. The room was fully equipped with iron and ironing board . Coffee and hot water are available in the entry lounge.

There was no fan in the bathroom, nor were there a safe, a writing pad, or guide to the TV or enviirons. The free breakfast was basic (coffee, juice, yogurt, bread and bagels, oranges for fruit, and hot oatmeal. Any hot items were available cooked to order for $12.95. I had difficulty logging on to wifi (more secure.connection wasva fee of $4.95) with vpn on my laptop. All together, small items that surprised me for a brand name chain.

This place is one of the best stays I have had. My husband and I came for one night for my birthday! We went to the bar downstairs in the lobby for a night cap and the bar tender was so nice and was very accommodating. The chef was the best part of our stay their, his name is Aaron, we wanted desert and the desert on their menu had JUST ran out of it. He felt bad and made my husband and I a special order of cinnamon sugar doughnuts and vanilla ice cream all for free! We talked for a while about life and shared a drink together. He was very nice and very funny! I highly recommend him adding those doughnuts to his menu! 😍 Thank you Aaron!

Nothing

Our stay was good. We loved the pool, how clean everything was, the AC was strong and the snack selection downstairs was great.

There’s not actually a free shuttle anymore so we were out $50 extra calling a ride. Tip: a Lyft was much cheaper from the airport than Uber was. We probably would have stayed closer to our destination had we known. Breakfast: They were deceiving about pricing. there isn’t any continental breakfast which is fine and I assumed clear on the sign but the person working the breakfast actively lied to us and said everything on one side of the breakfast area was free and the other half you order and pay for. After we had gotten our free breakfast, he brought us a $30 bill. Not cool.

The breakfast staff and night time employees were very welcoming. I liked that they had a heated pool (i didn’t use it but appreciated having it there if I decided to take a dip). The hotel looks cozy and modern.

The shower head was full of water damage (extremely obvious), the sofa had dirty spots & crumbs, and the room didn’t smell very clean). I understand the difficulties the hotel industry is experiencing but would expect better for the price of a king sized room/hotel.

Front desk staff was friendly and helpful; a good first impression is important, so I appreciated their warm welcome greatly. The room was clean & lovely, & the bed comfortable.

Noise. Hallway conversations were very loud & consistent, and the shower next door actually drowned out my television. Also, I saw no warning online that the restaurant was closed, which is disappointing if you were relying on it for your meals.

The location was perfect to get off of the highway and sleep for the night on my way up north. I found the property to be clean, cared for, and the room was really big and comfortable! The mattress was fantastic.

I'm not sure if there was breakfast in the morning- no one told me anything at check-in. The people working at the front desk were really friendly though. The food at the restaurant was... less than desired. The chicken quesadilla was really gross. I don't know what kind of chicken they use but they should consider using a different kind. It was soggy when I received it (water or oil I am not sure). The chicken wings were so fatty and ick. I am not one to complain so I just threw most of it away and waited until the morning to drive somewhere for food. Other than that, everything was okay.

great customer service, great location

Did not care to be served cardboard takeout containers and plastic utensils in the restaurant. All other restaurants are serving on regular plates and utensils. I understand safety about covid-19 but a dishwasher will remove bacteria from plates. It is a respiratory infection, so cardboard containers are made for takeout, not dine in.

The pool was open. Everything was clean and to be expected for a Hilton Hotel. The hotel had their own bar and restaurant so that was a plus. Would recommend!

Guest services was always busy when I tried calling down for questions. Also, when I booked the hotel, then proceeded to check in, they needed a $250 dollar security deposit for the room. Which is refundable but still I wish they mentioned that before I booked the hotel room.

It was clean , the bed was comfortable

The breakfast was waaaaay over priced!!! i mean 14.00 for two pancakes? Are they made of gold? if I wanted bacon and eggs and a pancake it would’ve cost me $40 that is absolutely ridiculous. Our Room was next to a door and it was very loud people in and out slamming the door and talking all night didn’t get much sleep.

The service here is wonderful and the people go out of their way to make you feel welcome. I cannot say enough good things about the staff from front desk to both evening and morning wait staff in the restaurant. All terrific. Thank you!

The food at this property is adequate not excellent. Not much variety for dinner and quality is just ok. Breakfast is better since one can choose to dine a la carte.