citizenM San Francisco Union Square

Hotel was clean and comfortable a lot of airline personnel in and out so obviously must be a good place to stay. The downstairs deli was very good. We had several meals there, including some breakfasts and some lunches.

In my mind the overall value for the dollar is not a strong because of the room size and location with the infringement of the homeless population so near the hotel. We didn’t feel comfortable walking several blocks in that direction after daylight. San Francisco has to do something about these issues soon or it will affect their tourism.

As always, the staff was amazing- We had an issue in our first room (The surfaces were covered in greasy fingerprints, and the window was so filthy from the inside and outside that it made the view hard to even see, which let's face it, the view is what we paid for!) The staff was 100% accommodating and got us moved to a cleaner room with the same view within 15 minutes!

We skipped the free breakfast because there was around 50 people in line. A better way to serve multiple people would be my only suggestion! Also, the side we stayed on overlooks a police department. Which even on the 35th floor, we heard sirens all night. I would not bill that side of the hotel as "Quiet"

Location is perfect. rooms clean and well equipped easy check in and check out great pool!

Breakfast is expensive ( $48 adult/ $24 child) and overpriced cafe in the hotel. shame really but there is a gorgeous cafe called Cafe’ Central on the same rd 4 minutes down the street serving incredible food from 7am until 6pm and is great value for money too.

Location, security, convenient store, bar.

The extra $25.00 daily charges for food and beverage.

I came for one night after a disastrous first booking in the Bel Air Hotel (don't go there). I found everything I was hoping for: cleanliness, calm, excellent bed and bathroom, and friendly staff. One staff member even went out of his way to refill my water bottle when one of their water machines was out of filtered drinking water. I recommend the place.

Nothing I can think of. Good job.

I liked how clean it was and the sign postings letting people know how to get where and the easy checkout process. The staff were also very helpful and very nice.

Finding the self-parking garage was a little complicated since there's also a parking garage down the street from the front entrance and the Hilton parking garage is around the back of the Hotel. The garage itself was more like a maze but at least getting to an elevator is easy no matter what floor you park on.

Love San Francisco, and the hotel location couldn't really have been better once we knew our way around.

We stayed at Hilton hotels quite frequently on our journey from LA, eating in the restaurants most mornings for breakfast. At $25/ each in LA, it was pricey for a family of 5, but it set us up for the day. Imagine our surprise in SF when it was $49/each. $250 +tax + tips was too much for a family. We used it once, as we would have been late for an excursion, otherwise. On subsequent days we wandered around the city for cheaper alternatives, which was a little disappointing to have to do. Great hotel otherwise, though.

We started with an amazing receptionist who helped us get settled in with two dogs. We were on vacation for the OutsideLands Music Festival. The property has security and police presence at night which was extremely reassuring to take the dogs out.

There was a rude concierge that did not know proper dog policy. Also, the nighttime indoors guard was a bit impolite in regards to showing our hotel key to get inside the building when we were going in and out with the dogs. There was no parking available for the Hitlon car garage but the parking structure across the street was more than sufficient.

it’s conveniently located and feels safe for families.

they seemed a little short staffed but that seems typical now

After reading some reviews, we were dubious at first however when we checked in, the staff were friendly, efficient and polite. The room was a decent size and had everything we needed for our 3 night stay. bed was comfy and location was good as we were close to Union Square. If you make sure you stay away from the Tenderloin side you’re fine. There was a lot of homeless around the city but generally; the area directly outside of the hotel is fine. There are security guards that work in the lobby to ensure none of the homeless enter the property etc. The Cityscape Bar on the 46th Floor is an absolute must. Drinks are pricey, but the atmosphere and view are totally worth the cost of the beverage. Not to be missed!!

As previously stated, if you leave the hotel and turn left you’re heading into a pretty shady area (Tenderloin) which you should try and avoid, if you turn right, down the hill towards Union Square though it’s fine.