Herbert Hotel

After the reviews we were apprehensive, but honestly for a week our room was like our little home. We loved the hotel and the location was amazing for town. We were on the 5th floor and there was minimal noise any side of us. The desk staff were helpful at the Stratford and were really kind. We got drinks at the Bartlett and you get 10% off of food and drinks. The room was such good value for money. If you are visiting and will be out most of the time, it’s great! Rooms were secure and we felt safe, even without staff on the desk.

The only things we can say were that cleaning would of been nice free of charge however we get that we chose not to get that. Nothing else :)

Very well localized, near public transportation and lots of dining options. The hotel was very clean.

The check-in had to be done in another hotel. Just a little hassle but it is not a big issue. We had to request towels 2 times and yet we did not have our request met. I only managed to get towels because I spoke with the cleaning lady by chance and she was very nice to give it to us immediately. Our room had no air conditioning.

The staff was very friendly and accommodating; they even allowed us to check in a few hours early. The room was small but clean, cozy and functional.

It's my mistake for not doing more research, but the location is not the most desirable. This is no fault of the hotel's; just something to be aware of.

It was very centric which made it easy to get anywhere, either on foot or public transport, with a BART stop (direct from the airport) not far away from the hotel. Room was neat and bed super comfortable. I shared the bath and shower with other people,but the place was always clean, and we had our own access key. I spent 7 nights there and it wasn’t too noisy except for Saturday night, when younger people came back from partying!! People at reception were very attentive and willing to help with any issues that came up.

I had a couple of issues with the room key. One was it did not work after a visit to the restroom, and I had to go to reception in my pijamas. Another was a young couple entering my room with their key. They were in the wrong room but they shouldn’t have been able to open my door. I mentioned it at Reception and they apologized, saying it had never happened before...

Centric hotel, friendly staff . Old style hotel right in San Francisco downtown.

Bathroom and shower were small and there were only one shower and one bathroom available for the whole floor. It was not very well indicated that checking and keys had to be collected in another hotel I send a couple of requests/question via booking before my trip but nobody answered

Value for Money

Check-in is at a different location, which was nor mentioned to me anywhere.

Location of the hotel is super great, close to almost everything - cable car, Union square, China town, in the walking distance to Fisherman´s wharf and Painter ladies (if you like to walk). Powell station is just 3 minutes away if you need to use a train to go somewhere (airport including which is convenient). Shopping centers, Wallgreens, Traders Joe's are close. Room had everything necessary - hairdryer, electric kettle, table, bedside tables, fridge, shampoo, conditioner, and bodywash.

I had a room where I could here some noise from water drainage system, which was a bit loud at times at night. Also, couple of times I've heard a man crying out for help, who I think was some homeless in the street but this freaked me out expecially for the first time since I could hear it pretty well.

Location itself is good if you are new to SF and plan to visit the main attractions. and shopping areas. right next to the cable car Powell street station and Market street and Union Square. ideal if you are not driving and just ride-sharing or public transportation

To check-in you have to actually go to a different hotel's registration desk across the street...( and yes...) walk with all of your luggage and family or group to register get a key and then walk to the actual location. Parking in SF is externally expensive so if you are in need of parking while staying at this hotel is gong to cost you about $45+ in the Union Square parking structure...( yes...upon arrival and departure ) you will need to walk with all of your luggage up the street for about a block to get to the car. Not very friendly and very inconvenient,

I loved my stay here. I was travelling alone for work and everything was perfect. The rooms were nice and stylish. Everything was clean. The staff were extremely friendly and very quick to answer any questions I have. Plus, it was great value. Thank you!

Location, location, location! Great location in down town SF. Near the convention center, many good bars and restaurants, and the BART so you could hop to wherever else in the city fairly easily. Room was clean and the lobby was well decorated.

First, the check-in process was a little annoying. Was unclear you needed to check in at a different hotel down the block. The hotel was basically just a place to sleep and shower which was fine for me but may be a negative for those who would like more amenities. Last, the room didn't have a/c so it got a little muggy but cracking the window solved that.