Courtyard by Marriott San Francisco Union Square

The property and room were clean, you needed a room key to access the lobby and the elevator, so it felt very secure. Staff was really nice, friendly and helpful. There’s a cafe in the lobby so easy access to coffee (although it’s expensive). It’s a small hotel, which made the experience feel a bit more personal. Great if you’re travelling on a budget.

Although the room and hotel were both clean, the fridge smelled like death whenever we opened it, so we weren’t able to use it. The location was both good and bad. Good because it was walking distance to several bars, restaurants, and Chinatown. Bad because it was right on the edge of the Tenderloin, so you it was a little sketch sometimes and you have to be very aware of your surroundings and where you’re walking because you can very easily stumble right in to the Tenderloin if you’re paying attention.

In a perfect location just up from Union Square and easy to get around from there

Though the area is full of homeless you can take 2 routes of bus just leaving the hotel and one route only to streets apart, which in 3 minutes arrive to the muni trolley, Bart, and market st which has lot of shopping spots. If homeless are not a problem for you, to can walk 3 streets to the union square which has more stores (also more fancy) and the cable car, just 3 streets down union sq you can access to Powell station of all San Francisco transports. The zone also has many cafés and restaurants for all kind of budgets! At the hotel basement, you can refill your bottle of water, very good if you don’t wanna waste a los on that (all restaurants in SFO bring you water before the order), so with this you can save many bucks!

Due the covid, you need to ask for the housekeeping every day (not with an additional cost) but if you forget, you’d find a dirty room at your return, well thinking well; you will find a dirty room even if you asked for the cleaning service. The cleaning service only did the beds and change towels (one day, didn’t put a full body towells) and for the time we saw that, we couldn’t ask for a change, because cleaning service is only available in the mornings. In five days, cleaning service only left the trash one day, and the most incredible, one empty bottle of wine which couldn’t match on the trash can, was there until our leaving, in the same place we put on the first night.

Clean, no stair access and very quiet. Downside was that there was no natural light. There was a fridge and good coffee making facilities.

Natural light in the room. The sockets were not placed in useful positions for the hair dryer nor the coffee machine.

the location was great, just a few blocks from Union Square, the rooms are very confortable and great size and the workers were always super friendly ✨

unfortunately the bathroom extractor never worked and the other thing we didn’t knew was that they don’t have parking on the building and the one that they offer was almost as expensive as the room.. we found a cheaper one a few blocks away

We didn’t like Jason. Poor attitude, zero enthusiasm, short in reply and sassy with his mouth; even had excuses. We also requested in advance, rooms on the same floor and preferably a view if unable to accommodate the first request. It seemed like front desk was unaware of such a request. Best guest interaction from hotel staff was from both housekeeping personnel. They were friendly, eager to assist, and both had wonderful smiles to us and other guests. We approached the female housekeeping person regarding stains found on our bath towels. We exchanged them with her and she was so friendly and eager to help us. Even apologized to us for the stained towels in our newly checked in room. Willing to elaborate on experience with Front desk staff.

The room was not cramped. It had a great view. The bathroom was large and clean.

When we checked in, they realize that they double booked our room. Luckily, they had another room with the same specifications available. It was also difficult to find parking. We circled the block for like 20 mins.

Location, clean , friendly .

Food in hotel ( breakfast) was extremely high price.I was asking for high floor in advance , did not get it .Coffee in room was horrible.

The location was excellent

My first night (checked in by Mark)my room was a little match box with no view and it made me feel a little discriminated against because my credit card was not going through. The next day I paid for the rest of my stay and the lady moved my room and it was a wonderful view and I felt as an elite member as I have always felt when I check into a Marriott. I thank my second staff that checked me in.

The staff was great, the rooms were neat and clean, and overall, it was very comfortable.

They did over book the first night we were there. So we didn't get to enjoy our booked room until the next day.