Hotel Valencia Santana Row

Bed is amazing & room spacious

Breakfast buffet has been discontinued Fitness room only had one treadmill working one day

N/a We did not eat their breakfast.

We arrived in a Sat night when the night life was buzzing. The Valencia uses the same elevators to get patrons to the night life bar upstairs. (Check in for the Valencia is on the 2nd floor) It confused me/question if I had the wrong place and was inundated me with the overwhelming thick scent of marijuana and alcohol. It certainly wasn’t something I was expecting when I arrived. To make that experience less intensive for other guests (particularly the elderly/those with health hazards) please think about having an elevator strictly for the hotel guests during those weekend night life recurrences. Thank you

The location was excellent. Very good access to shopping, excellent meals and transportation was easily accessible. The street ambiance was great with a festive vibe with outside wine bar, restaurants and live music.

Most services have been stopped possibly due to COVID. No room service unless requested per item of need. The hotel was very quiet and yet the front desk staff never remembered we were staying there. We were there for four days and conversed with them every day. No concierge and the front desk staff new nothing about the area or the resources for exploration of the area. The Valet was excellent though.

Wonderful? Clean, comfortable room. Professional, friendly and helpful staff.

I hate to say this, but I had definite sticker shock with the pricing. I understand the cost to run a business, especially an upscale business, after working at accounting firms for 20 years. I also worked at a family owned B&B in San Francisco while in college. But still, I was a little taken back by the pricing for a standard room. Other than that, I have to tell you you run an excellent hotel. I stay with you because I feel comfortable and safe with you. The staff is friendly, the valet staff is friendly, the rooms are clean, and I feel SAFE staying with you as a single woman. Thank you!!

Great front desk and curbside service, willingness to switch rooms to one with a poolside view at short notice, swimming pool, comfortable room. Nice courtyard.

Business Center chairs were unstable and could easily lead to a user falling and hurting themselves. Computers need to be updated with Microsoft Office.

I wasn't impressed with the cleanliness of the room. We were extremely tired to make a fuss, but the bed board under the mattress had visible splashes of what looked like food or something, the night stands don't seem to get cleaned all the way as there was crumbs like stuff between the little cracks because it's not flat surface. The clock had finger marks as well as the fridge with drinks. Ended passing out after long day of work. And couldn't deal with the situation at the moment. Good luck, will be back hope place looks better next time.

Love the location, the staff was great, the amenities were amazing, the room was clean and super comfy beds. The spa was amazing. I will defin be going back often!

No refrigerator in room and beds were a little small but loved everything else.

They offered an assortment of breakfast items, very nice and very convenient since they put it in to-go carriers.

Valet is $35. On the weekends, Friday and Saturday evenings, don't plan to drive since the traffic is terrible. This is a happening spot and many people come to shop, eat and drink.

Beautiful property. Very helpful staff. Great location.

Don’t really like tub showers but it was ok. Balcony in pictures looked nicer than it was.

Everything about it ties in nicely. The combination of the location nightlife and the hotel ambiance was exciting. I think it’s also some of the best room service food I’ve ever ate at a Hotel. You can just tell they’re doing something right here, made me feel special for a night!