JW Marriott Miami Turnberry Resort & Spa

The room was spotless beautifully decorated and very large especially the bathroom the room was spectacular. My room had a great view.I had room service which was excellent the food was delivered quickly. The water park was amazing and had alot of lifeguards. I was very surprised at how wonderful the pool and golf course were.

The room service food was not good. The water in the pool area was not sparkling clean on any of the days that I was at the pool. The Lazy River looked dirty the water was murky and didn't look like it had enough water in there. My kids loved the Water Park area but the water was not inviting to me and I didn't get to go into the swimming pools.

We encountered some employees that provided excellent customer service. We had a couple of servers that we excellent. We specifically remember Ricardo at the Corsair (Tropical Ricardo). He was so pleasant and just went above and beyond. He made the experience at the restaurant.

We had an issue with some bug bites that we wanted to inform the front desk about for concerned that it may be fleas. We were not taken seriously by the front desk as the agent communicated this over the phone to someone as “allergies”. This was very unprofessional. We are the agent at the desk in the lobby of the Orchid to have someone address our concern and soon after we had two very professional gentlemen come upstairs and inspect the room. This put us at ease bc we were able to see no bed bugs.

We love the pool area

In pool section there were not enough chairs for people that paid their stay at the hotel, because too many day passes. Also check in was long line only 3 people checkin guest I couldnt imagine coming from airport to wait on small lobby to wait long time for check in. Valet parking was super slow. I could tell this hotel have a lack of staff a lot of the guest during my stay kept stating the obvious. The staff were real nice but they definately could use some help. Room was too hot took a while to cool off.

golf and tidal cove

food in hotel very expensive

Very professional, kind, and friendly staff. Everyone went out of their way to be of service. I was impressed by the service level consistency regardless of where I was from check-in to self parking to housekeeping to corsair to tidal cove — just all around exceptional customer care. It was a wonderful and memorable experience.

Tidal Cove is overpriced, but still a worthwhile experience. The kids had a blast! Also, more can be done to keep the pools a bit more clean and sanitized.

Our view from the balcony overlooked the golf course. The room was spacious. There were plenty of towels. The bathrobe was a nice touch. I loved the aromatherapy shampoo and conditioner :) There was a desk to hook up your laptop with overhead lighting that was very comfortable.

Since you asked us about lighting, I diid notice that I needed a little more light in one section of the room where I wanted to read, but it wasn't a big deal.

Great place to stay for the whole family lots of fun activities and great food and drinks by the pool at tidal cove.

Pricey, be prepared to spend $$$, arrive early at tidal cove chairs fill up fast

Nice facility and room

The restaurant staff was not friendly. I went to restaurant for dinner and nobody was in the restaurant. I was the only one there and walked in about 6:00. The hostess said I can get you a table but I have reservations coming at 7:45. She acted like she was doing me a favor by seating me at a table. Very rarely rude and unprofessional.

The grounds were lovely and the rooms were modern, clean and spacious. The bathroom was large and inviting. the fitness center and spa were both lovely, and the pools were great.

I do not like having to wait a long time for breakfast - I would rather be able to make a reservation. Also, the scramble to find chairs at the water park was a bit annoying. And the music was way too loud at the water park on Saturday. I felt like I was at a dance club and left with a headache earlier than I had planned.

The property is absolutely beautiful!!! The restaurants food is delicious. This resort is fully equipped with everything. You don't have to leave. The waterpark os super fun. I'd recommend this to anybody going down south. The location is superb

Some of the staff members weren't very knowledgeable, didn't speak English and rude.