Best Western Plus Hollywood/Aventura

I was in town for surgery. This place was convenient to drs office, mall, grocery store. B/F love the fact there was a strip club (Cheetahs) just 50 feet from front door of hotel. Loved the daily breakfast. Never the same. Always changing it up and always good. Think our fav was the pancake maker. ♥️♥️♥️ The kitchen staff was amazing. Always willing to help when needed.

The strip club across the street. Lol. Beds were also a bit lumpy. Cld tell the mattresses we’re old and needed to be upgraded. Don’t think all the mattress pads in the world cld help the lumpiness.

We liked just about everything about our stay. The receptionist Laurie was very helpful polite and pleasant to be around.

The African American receptionist (female) was very unfriendly while providing services or during anytime we encountered her. She never once said hello, good morning, good after noon, smiled or showed any signs of gratitude towards us during any time we encounter her. My comments about this individual has nothing to do with me racially because I am a African American myself. But my gut tells/told me that she acted this way towards me and my spouse because we were two couples from different races (interracial). Furthermore, This is totally unexpectable where a place of business one chooses to stay and pay for luxury accommodations has to deal with such unprofessionalism on more than one occasion/day.

the pool was downstairs and the elevator was near the room the breakfast was really great and the staff in the front helpful

well the security they have there wasn’t doing job people was coming in the hotel that didn’t stay there I had someone in the sit by the elevator sleeping there all night , also the house keeping didn’t do there rounds correctly I ask for service for my room early in the morning and they made me wait unit 5 o’clock when I found out my room was last on the list I had to speak to one of the housekeepers in the top I think they don’t have enough staff or they don’t have help.

My stay was amazing. It was in a convenient location and everything close. Bed was comfy. Not a lot of movie channels. Would definitely stay again.

Does not feel like a over $100 a night stay as it’s still COVID no breakfast and the bathrooms in the hotel could be upgraded and sage didn’t even work.

Everything at this Best Western Plus in Hollywood/Adventure, Florida was extraordinary. Two things I would like to point out. 1. The young woman at the front desk, Ms. Elizabeth Savou is a prime example of who you want representing your business and what I believe most hotels lack having around at all these days. 2. This Best Western Plus Hollywood/Aventura, Florida is by far the cleanest hotel I’ve stayed in years. I personally clean homes for a living so I hold my expectations high when I stay anywhere. please give your girls/men a raise because they are doing a spectacular job that they obviously take pride in. It’s not an easy job either, trust me I know this personally. I tip my hat to your management! Keep doing whatever you’re doing. You guys Rock! I thank everyone for a wonderful stay. Thank You, Jessica White Jessica’s Cleaning Services 754-235-6849 jessicaleewhite@yahoo.com March 3, 2023

Zero

I thought the manager was very personable and attentive. I had a complaint about the ac unit vents needing service and he got right on it and had my room cleaned before my departure. I have asthma and the heavy dust on the vents was concerning. The kitchen staff was amazing. Mr.Eduardo help carry hot coffee to our seats and he pulled out the chairs for the guess.

My only complaint is not with this hotel alone but all in general. Attention needs to be giving to cleaning the Ac or heating vents and cleaning the drapes/curtains.

The staff was incredibly kind and friendly. They went above to ensure our check-in was fast and easy. They also made sure our stay was comfortable. Stayed at this property ahead of a cruise and I'm glad we did. The property and grounds were clean. The front lobby area is spacious and serves as a common area for the business area (computer stations), waiting area, dining/ lounging, breakfast, etc. Again, it is spacious, clean and organized. The front desk staff was so very kind, friendly and engaging. They went above to ensure the check-in was quick and easy. They worked hard to ensure our stay was comfortable also. I know hotel staff assist thousands of travelers and these staff members get "it". I travel a lot and meet many hotel staffers and the staff at this property are on point! We reserved a king bedroom and it was so comfortable. Very roomy. Plenty of storage for a short trip or extended stay. Bed was soft by had some firmness. Linens were clean, lite and comfortable. Plenty of pillows. They are down filled, so if you're looking for cotton filled or other material, you at least know. Bathroom is a bit tight with the toilet facing the door with little "legroom". You'd be pressed to get 2 people in there getting ready. Shower had plenty of pressure. Nice sofa with coffee table. Overall, this property really exceeded the value for the money. I recommend and I hope you have the save experience.

Really nothing.

Great location, very clean, quiet, friendly staff and a nice hot breakfast.

Though not major issues, I am including two issues the hotel may work on to make this already nice hotel an even better one. The hallway and room carpet could use some deep cleaning. The shower head in my room needed to be repaired/replaced to avoid water spouting on the floor. I reported the issue to the front desk, however it was not addressed by maintenance during my stay.

The front desk personnel Katrina was excellent. I hope I have her name correct.Also , the property us well maintained. I was amazed by these employees work well in cleanliness and professionalism. I arrived early on Friday and Katrina was the perfect front desk personnel. Rosie was super helpful. I was able to observed this staff in action while waiting for my room. This property will definitely my spot. The ambiance was very zen. Thank you for making my stay enjoyable.

Nothing..professional and friendly staff.

The location that I went to was very good and I really appreciate the hospitality being my third time in Miami! The breakfast was great every morning! The service was great as well! The only thing I had a problem with is how small the bathroom is in the room because after you take a shower it gets so hot in there that you start sweating they got to take a shower again lol but oh no it was a great experience. The ladies that were hosting at the desk were doing a very great job of assisting me when I needed help also! Also the lady that cleans the rooms after people stay in them was very helpful as well! Five out of five stars will definitely stay here again