SureStay Plus Hotel by Best Western The Villages

Abby was in one night, I think it was 2nd or 3rd night, before we left. I told her no one cleaned our room.We left the sheets on the floor to be changed. She said to me, I can't believe they would do that, your lieing, Making that up. And said that to me 3 times. She was nice to my husband but not me!!!!!! Nasty to me!!!!!! The housekeepers were misinformed. They were great!!! That Abby was horrible to me.

Clerk was exceptional in helping find a way home by using her computer when the one for visitors did not work. Breakfast was very good. Room was fine although I had some problem with the ke;;y at first

Location is very difficult to find and there is very little identification marking for a first time visitor. Bathroom door barely clears toilet when closing, balcony light cannot be turned off so light shines in at night

Everything was very nice! Room was clean and comfortable. It was also a nice size room. We were on the first floor and had a cute little patio with chairs to sit outside! The breakfast was good and the staff was very friendly! Stayed 2 nights and will stay again.

The bathtub was a slippery so becareful! There is a bar to hold on to. No major complaints.

Location, beds, commodities.

Should have rooms apart for people with pets. Specific for noise and sanitary. We have to transfer room because the door's lack didn't work properly.

Location last minute choice. First floor, large room.

Check in is difficult to locate, staff was not friendly, Cigarette butts found on patio that I picked up not wanting to be accused of smoking in a non smoking area.

It was clean and accommodating.

I was not happy paying $50 extra for one night for a pet. If I had known this ahead of time, I would not have stayed here. This was for one night. They need to put that in their discription.

The location was excellent the room was extremely clean and comfortable and very well decorated

Well the elevator broke the day before but it wasn't a problem at all at least for us it wasn't it was only 3 floors nothing to complain about all good

Everything was great large room large bathroom employees were amazing nice and clean the breakfast was great only 1 complaint.

Did not like the mattress very hard I am a side sleeper had trouble sleeping and got up hurting

Staff were very helpful and friendly, room was lovely and clean, pillows were most comfortable I'd ever slept on😁 plus mattresses had dustmite protectors on them .. really important to me.

Curtains didn't meet but luckily I had hair clips on me. 🙃

I really like this motel! It was clean and a beautiful property and like how they decorated our room with sea life. The beds were comfortable and the staff was friendly. Great value!