avid hotels - Savannah South - Gateway, an IHG Hotel

The location and hotel was very nice! The breakfast was also good for what it was and the 24 hour coffee was a good gesture!

I didn’t like that there is no room service when you stay multiple nights! A night or less shouldn’t but 4 nights definitely should get room service and I didn’t like that I had to take my towels down stairs to get more I felt like I was a worker! And they need to pay more attention to the cleanliness of the walls and stuff spilled on the mattresses and under the edge of the beds!

The customer service was beyond expectations. All the staff was extremely nice and went out of their way to make sure things were exceptional. This hotel was honestly the best value I have ever had.

The breakfast in the morning was a little lacking. One of the two automatic coffee makers was down, which made for a bottleneck as people stood in line to get a cup. Also, there were no hot food items left and only a few select fruit items when we went. However, I will point out that it was about 30 minutes prior to the breakfast ending time, which could have played into the lack of variety.

It was acceptable for the price. Caffe was good!

Shower glass doors need to be cleaned to get off water / soap stains. Use Dawn it works! Not a big deal just wipe with wet cloth soapy with dawn . Eventually it will be gross n cause more negative comments.

Breakfast was self serve, pretty good variety and availability.

The worst part of our stay was the fact that Booking .com DID NOT send our booking in to this hotel. The hotel showed us that our name was not on their list of reservations for that day/night. We then had to go through IGH and book a room again. At this point we did not know whether we would be charged for our booking through Booking.com, and the hotel said they had nothing to do with finding out for us. Plus, we followed the directions to contacting Booking.com from our paperwork and never did reach a person we could talk to. Found out later that we WERE charged for the original booking. However, after a full day, that charged was cancelled. I will not EVER use Booking.com again and will go through IGH directly as the AVID hotel was suitable for our one night stay.

The price, the breakfast, and the updates

The bathroom was not cleaned properly. Water stains on the shower door and the sink.

I'm not very picky and for me breakfast was fine - the one you expect from a budget friendly hotel The facilities look simple but modern. Lubby is very inviting and modern. You have coffee in a lobby available 24/7

The shower door in our bathroom needed a good clean from the suds. The TV in the lobby was set on MSNBC channel only all the time, looks like corporate management pushing their political views on their guests.

I like the coffee and continental breakfast set up for guests. 24 hrs coffee and tea station, snack bar, ice maker with disposable bucket. Lastly, the bathroom shower with J. Watkins body wash, conditioner, shampoo, hand soap and hand lotion dispenser.

Front desk representative provided so-so customer service. On Sunday, July 3rd and Monday, July 4th during check out both elevators non operational. Although it's not the fault of the hotel staff, however, front desk staff could have done a better job keeping guests updated on elevators.

New property. Very clean. Comfortable bed, sheets, and pillows! Quiet and relaxing. Friendly staff. Variety of to go breakfast items. Casey at the front desk was very friendly and helpful. Overall excellent hotel. Will definitely come back!

No microwave in room. But there is one in the lobby/food area.

Would like to had some bacon and eggs. Begals were great, and choices of cereal were great. Your coffee was amazing, I love that its freashly grinded. We drank some every morning. I loved the hooks in the room. Wished it had a tad bit more room to move around. We had a king size bed.

Nothing everyone that worked there was super friendly and helpful. Although it was a bit away from downtown, I liked the newness of the hotel. This is no reflection of you but I chose the hotel because there were close food options, i.e. Hooters, however they closed up super early.

The front desk staff member, I believe her name is Casey, was extremely pleasant and helpful. My daughter and I loved her personality. The rooms were very nice, clean and comfortable. Some would consider the room to be on the small side, but it was big enough for me. I would definitely stay there again.