Castle Halii Kai at Waikoloa

This condo was more than described. In the description it stated there was a queen and 2 twin beds, when actually it was a king and 2 full size beds. This is a gated community that is beautifully maintained. Helen at the front desk was always helpful and greeted us with a smile.

Previous reviews spoke about the negativity at the ocean club pool, bar and restaurant and I would have to agree. Other than the 2 women who passed out towels and always had a pleasant greeting for us, the remainder of the bartenders, waitresses and servers made us feel like we were an inconvenience. No customer service. And once, with no other customers around, the bartender and waitress were chatting and made me wait about 5 minutes while they finished a social conversation. They knew I was standing there and didn't even acknowledge me.

we come to the island every year and we have stayed at Hali’i Kai before so we know the location well. The resort is lovely.

we were a family of 5 and the place was to sleep 5, we got there and it only slept 4. The other thing to help the rating out would be some beach towels, we had to take bath towels to beach and wash them every day , that is avoidable if the place had some beach towels like most rentals there have. Other thing would be to have a few beach chairs as most rentals in the resort come with those. Besides these things, Hali’i Kai itself is beautiful as always and well maintained

First of all, the grounds are SO well maintained and absolutely beautiful!! We had quite a few extremely windy days and there was always a crew of grounds-people cleaning up after the winds. They really care about the landscape and flora here. I read several reviews about the Ocean Club rules...and this is true. They are very strict in there and poolside. But by no means a deal breaker. Just be resigned to eat/drink their items and/or fill up b4 you go in. :-) BTW...Kathy (server in Ocean Club) is THE BEST!!

The unit we stayed in was very nice. The carpet could use an update and the beds were not very comfortable but not terrible either. There was limited cookwear (just enough to get by) but not enough if you did alot of ur own cooking. The 2 fry pans should go bc no matter how much oil/spray you use everything sticks.

Loved the comfort of the entire unit as it was large enough for the 5 of us! The grounds were well kept and everything was so clean! Everyone was very friendly too! The pool was so relaxing and happy hour was fun too! I also thought the code entry was a plus since you didn't have to fumble around trying to locate the card or key for entry. It made it so much easier. I felt like anything we needed, just ask the desk or call them.

I wished that we could bring in our own water bottles or thermoflasks to the pool as that would reduce the amount of cups and trash at the pool. Also it would taste better as the plastic from the cups got a little melty in the sun.

Beautiful condo/resort and near shops and restaurants. Loved going to Island Gourmet Market for our groceries, food, and other essentials for the condo. The restaurants nearby are expensive so Island Gourmet was a nice relief from the expense of the food places. There is a small farmer's market at King Shops and we ate food from the vendors. Really nice. The condo has plenty of room for a large family. Helen at the front office was helpful.

I was surprised to be greeted with a housecleaning bill at check in. It should have been included in the total bill. All of the beds in the condo were loud and made a terrible creaking noise. If you are sharing beds and get up at night, you will likely wake someone up - it's that loud. Windows are adorned with vertical blinds and several of them keep falling. We've had to put them back up many times in the master bedroom, a guest room and the main living area. If you don't put them back up, bright light will shine through in the morning.

Loved the staff at registration and restaurant. Unit 24C wasn’t perfect. The bed was very hard at first but the staff worked hard to correct the issue and provided a memory foam mattress topper which worked wonders. When we had issues with the shower and TV the staff came right over to help. The staff was the best. The restaurant and pool area was lovely as well. We loved the condo complex.

Unit 24C needs some attention. The TV has clunky basic cable rather than streaming so Netflix and Amazon Prime were not options. The unit also lacked kitchen essentials such as cooking oil and salt. Beach towels were also not provided which is not an issue at the pool but is if you head out to the beaches like we did.

Very clean, spacious and modern condo. having two full bathrooms was great. the outdoor space was beautiful as well. We made breakfast each day and used the grills for dinner one night and it saved us a lot of money. The beds we comfortable and we had plenty of towels, beach towels, beach chairs and toys. The pool had an amazing view and there was an excellent safe swimming beach for families just a five minute drive away. This condo seemed to be in a very safe area but was gated for extra security.

There was nothing we didn’t like about the property. We were even allowed to check in two ours early.

Absolutely loved the lanai! Amazing sunsets, nice cross breeze, perfect place for a cup of coffee or wine!! Having the condo made our trip much more comfortable and efficient. We were a short walk to the pool and Ocean Club for great food & views!! Laundry room allowed us to leave without dirty clothes.

The condo was decorated very nice-homey & tropical. Looked very clean upon arrival. There was what looked like chocolate dried on the refrigerator handle, prompting a cleaning of the kitchen. There was no beach access from the property. These were minor things, we would stay there again!

wonderful. unit 2C had everything we wanted. the dvd player was broken but one of the staff ladies actually brought one from her own home so we could use it. The condo was perfect. The pool is gorgeous and the staff there and in the cafe were outstanding. We had cable tv there and On Demand current movies. Wouldn’t stay anywhere else.

I wish they served breakfast at the Ocean Club (at the pool)

The location of the property is superb. The grounds and gardens are beautiful and very well kept. the pool with its restaurant/bar are fabulous and the best part of the property, along with its location on the Shoreline Trail.

Given the high price of the unit, the plastic glasses and dishes seemed to miss the mark. We also had expected some beach chairs for the beach, as we came by plane and couldn’t bring our own. Also, the furnishings were dark and somewhat dated.