Best Western Benton Harbor – St. Joseph

Particularly for this area during the summer we got a great rate with our Capital One rebate via a third party booking service. Now a days, the $165 a night hotels are more akin to the quality of an $85 a night of just a couple of years ago, so getting a room for an average of $150 a night in a maintained facility with pleasant/helpful staff feels like a feat worth celebrating. The room was clean and large, with a sofa and a desk, which was nice as due to storms we found ourselves hanging out in the room to kill some time; we were able to connect our Roku to the TV. The room also had a microwave & mini-frig with freezer! We were able to refreeze cooler packs for day trips. Daily housekeeping services are by request only, which was no problem for us. And they were very nice/helpful when I met them in the hall to change out towels, get more coffee/cups, etc. There is a nice lobby area and some guests utilized this area to play games. The breakfast was so-so, but at least it has a breakfast. My husband made reference to the Seinfeld Soup Nazi episode in regard to the breakfast attendants as they only sat out a limited quantity of food items and dinnerware and with-in 15 minutes of the serving end time they were shutting it down and cleaning up - no breakfast for you! The attendants were nice though, and if you're not seeing what you're looking for such as fruit, hard boiled eggs, etc., just ask as they likely have more in the back. The hotel is right next to the expressway, we were able to change rooms closer to the center of the hotel which dampened the sound and with the a/c unit on fan we couldn't hear the expressway at all. The hotel is conveniently near restaurants and grocery stores such as Meijer & Walmart. The nearby mall is now defunct, but there are many stores in area within a reasonable drive including a Kohl's. The hotel is convenient to nearby touristy areas such as St.

It is close to the expressway. The gym room was clean, but the equipment needs a good wipe down, there was a sanitizing station for surface cleaning. They had the newer equipment, however the treadmill TV's were not connected. Like most facilities they were understaffed, wait times at the front counter can be long, some areas needing service like stair corridors and outdoor trash were not able to be serviced regularly.

Great location. You could walk to W-mart if you needed anything. 15 drive to the beach $15 a day to park of $40 weekly pass . There were restaurants within walking distance and an excellent movie theatre with reclining seats, which came in handy when the temperature dropped and ruined our beach day. Continental breakfast was perfect and kept us from trying the close by pancake house that had great reviews. I enjoyed talking to other guests while enjoying coffee. This is an older hotel that has been updated in all the right places. It has a very large outdoor pool deck with seating. The indoor pool is smaller but there is a hot tub to enjoy.

We didn't have a TV remote and the problem was never solved.

very clean. great location. The ladies that was doing g breakfast was absolutely delightful. I am not a morning person and they had me smiling and talking.

first off the lady working the front desk gad a t-shirt on that said “I used to be a people person, but people ruined it”. Not a very welcoming sentiment for someone working in the hospitality field. The blow dryer in the room didn’t work.

The pool was great, it was well maintained and we loved that it was both indoor and outdoor. The room was clean and the beds were comfortable.

The breakfast was good but the set up was not great. There were big traffic jams and it seemed like there could be a better set up to accommodate everyone. Putting plates at the beginning of the line would be a good start!

The hotel dining attendees were throughly briefed in customer service and satisfaction. Our continental breakfast was surprisingly delicious! The selection was one of a 5 star hotel and very satisfying. Our room was clean and welcoming. The front desk staff were pleasant as well.

Besides the humm from the bathroom vent, only when the light is turned on, I have no other dislikes.

Haven’t stayed here in a couple years due to a terrible service/facility’s. I’m glad to say it was much better, total 360 and I’ll def be staying there again when I come to visit family. The breakfast was good and staff was extremely friendly.

I’m guessing rates where super costly because of proms in the area but it was way to expensive compared to other weekends.

This place is good for family vacation. The swimming pool is wonderful with warm water and a hot tub. Good food for breakfast but we would like more vegetables.

We asked about extra warm blanket, but there wasn’t any. We were a little upset because of this fact. Moreover the room was not so clean, the mirrors and floor was dirty.

The lobby is so beautifully appointed and we were checked in by a lovely young lady, so pleasant. Our room was very clean and comfortable. The TV actually worked! Appreciated the little refrigerator also. Wish we could have taken time to enjoy the pool, it looked very inviting. We will plan to stay here again, as we often come to Lake Michigan College for events at the Mendel Center. Great breakfast too!

Met our expectations!

The breakfast crew was great! Food was good, especially the tube shaped sausage slices.

the bathroom fans only circulate internal air and the carbon filter was clogged and needed to replaced. it didn’t help get the humidity out of the bathroom after a shower. it was noisy and came on with the light, annoying and purposeless.

The heat in the initial room to which we were assigned was not functioning properly (too cold), but the receptionist immediately reassigned us to another room. All the staff members were very friendly and helpful. The bed was super-comfy, room was spacious. Will definitely stay here again, as we make this trip on a regular basis.

Everything was great.