Holiday Inn Express Hotel & Suites St. Charles, an IHG Hotel

The property was very clean and well kept up

We had a coffee pot but it was never replenished with coffee for us to make each day. We went down and asked for more coffee and it looked like the desk clerk could not speak good English and had no idea what we wanted. He finally figured it out and gave me 2 Kcups. We were there 5 nights and had 4 cups of coffee in our room. We are big coffee drinkers and love to relax in the morning with our coffee. Also the trash cans were never emptied and the towels were replaced everyday except for one day

They promised they would do their best, but no guarantee to have a room ready earlier than the normal check-in time; they were very accommodating and kind when we requested a later check-out time the day of check out (we had a late night and were moving a little slow). It was close to the ferry into Grafton and had places nearby to grab a quick bite to eat. It was very clean, bright, and inviting. We will most certainly be staying again. Thank you again for playing a small part in making my birthday fun and relaxing.

While there were places to get food;Perhaps, a wider selection of late night munchies on-site. But really it wasn't a "dislike" just a "would like".

Stayed in a Two Queen Suite with two twin beds, perfect for my niece birthday. Beds were comfortable, space was awesome & breakfast was amazing. Cinnarolls, cereals, omelets, sausage, muffins, pancakes, yogurt, apple-cranberry-orange juice, extremely soft fresh biscuits & gravy, milk, water etc. I def recommend this hotel & I took pics as we were checking out but ofc it looked much better walking in

The tv in the space where the twin beds were didn’t have a remote and didn’t work w/out one so it was kind of hard keeping the kids calm but good thing our room was at the end of the hall so we weren’t disturbing anyone.

The updates are nice, the new TVs are awesome and the blackout curtains are divine

The shower has hardly any water pressure and no grip on the tub floor which made for a very slippery shower. Also there is no where to hang your towel in the bathroom while showering. Also I understand the importance of sealing the parking lot but it would have been appreciated if the front desk would have warned us about it being done and the workers blocked me in and then got upset when I asked them to move so I could get out

Location was good. Breakfast met expectations but staff were overwhelmed by the number of guests to be served and many had to wait for food.

The room that we booked was not available at checkin so we asked for a different room because we were on a time schedule. We were accommodated with a lesser room but we were not told until checkout that the hotel could not refund us for the difference in room rates.

Breakfast was delicious and the staff was courteous and friendly. We were close to the closing time of breakfast to arrive (9:45 AM.) The staff was very kind and allowed us to take our time and enjoy our breakfast.

The shower head was for a handicapped person and should have been able to move up and down. It appeared to have been broken and was tied up. It sprayed in your face unless you adjusted the setting. Luckily, I was not a handicapped person and was able to do this.

Comfortable, breakfast was the best than other hotels we have ever stayed at. Staff was very friendly and courteous. We arrived at half hour before check in and Tom wasn't ready, sat in lobby for 20 minutes until ready. Long drive with spouse just having recent surgery, was ready to get out of car, our relatives room were ready. We were in town for a wedding and basically wasn't there much. But yes everything was fine and recommend...I always check under beds before leaving just in case, I think housekeeping needs to start looking under the beds, we found a bra under ours.

There was nothing to dislike, best hotel we've stayed at.

First off I liked the location. And then I had a good room with lots of space. All of the amenities included. It was well worth the price. The beds were very comfortable, and the shower and bath was nice and clean. I like the fact that there was a refrigerator, microwave, and coffee maker in the room. They should be in all hotels! Lots of space to sit down at a table in the room and eat and relax.

There was nothing that i disliked

Okay, so it's a Holiday Inn Express. It isn't a Four Seasons or Ritz Carlton. But it provides a surprisingly nice breakfast benefit included in the room charge, the wifi was perfectly satisfactory, it is handicapped-accessible with an elevator, it has a clean, albeit modest, fitness room, and a small but clean indoor pool. So likewise, it also isn't a Super 8 or a Motel 6 or even a Drury or Comfort Inn. It is a welcome step above, with all services in good working order.

The room was very clean! The breakfast was okay. (No waffles ) but the y did have 2 types of omelets. The staff was friendly. My granddaughter enjoyed the work out room. I would stay again!

Price is above average for the area. 199.00 per night!