Homewood Suites by Hilton Gateway Hills Nashua

The pictures you see are actually worse than how nice & clean the Homewood truly is, they do not do it justice. Judy is the only person in the 4 days we were in MA & NH to show any humanity, she should be running the entire facility.

They did not honor the request for our late checkout - even though I called to confirm before booking. When I called the front desk at 9am, he stated that we could only have 30 minutes past 11am. I’m disabled and so is my husband who served 22+ years in the Military and our daughter. I had asked and explained that we needed until noon, legit hung up after saying no. So I wheelie myself to the front desk and Judy is an Angel but nothing will erase me breaking down and crying for some type of mercy.

The staff are very helpful and friendly. The rooms are very comfortable and I particularly like that they have a refrigerator, a hob, coffee maker and a microwave. We were there as a large group and, as the restaurant area is only used at breakfast, this was a great place for the 25 of us to meet as it was February. When we last met there in the summer, we used the large patio area and made use of the barbecue grill. The pool is warm and clean.

The breakfasts have deteriorated since we last stayed and not up to usual American hotels. They only cleaned the room once on day 8 during a 10 day stay which they said was due to COVID.

Rooms were comfortable and had everything we needed. We had to request fresh towels, toilet paper and toiletries as the rooms were not refreshed very often but staff were very helpful in providing these items. Breakfast very good and staff excellent, would have liked more fruit selection.

We had a suite so that my parents could stay with my husband and I, and our 2 kids. The suite was perfect size. Loved having the fridge and kitchenette to make spaghetti os for the kids before going out to eat. Saved us money in the long run. Room service was awesome about bringing up some extra pillows to set on the floor in case one of the kids fell out of bed.

Breakfast was good, however at some point before it ended the cooks stopped cooking. We arrived at breakfaat half an hour before they closed. The pool also was very foggy, and full of loud unsupervised kids who were jumping in and splashing my 3 and 4 year old.

The hotel seemed new and modern. The rooms while decorated as basic as possible were passable. Wifi worked well, guest laundry was convenient, and overall the staff was helpful and pleasant.

This hotel sits at the top of a hill in an industrial park. While there is a coffee shop about 1/3 mile walk, there is virtually nothing else in the entire area. We had to order food to be delivered.

The property was very clean inside and out. even the pool, the facilities, the breakfast area, everything. Good job.

It was a bit expensive for one night at almost 280$ per night for Nashua. The pillows could be firmer for a more comfortable sleep, but I guess that’s just my preference.

I love Judy at the front desk. She’s always friendly, helpful, interested and remembers your name. She can’t do enough for you.

Breakfasts have gone down hill

Location was great, full breakfast was decent, staff was good, and the gym was good too

The complimentary bike that I used had issues with the gears, didn't work at all so I couldn't go up hill. I wasn't able to explore beyond the Raddsison hotel below due to the gears. A few towels had stains as well as the sheet. Need to dust furniture

Breakfast was good. He kin and out easy. Room was spacious and clean

First breakfast morning, the attendant spent more time sitting on her phone than making sure the items were restocked

Good options for breakfast, the staff was friendly and professional. BJ the manager was very professional and helpful, he made our stay memorable. The hotel was very clean and comfortable, rooms were spacious.