Holiday Inn Express Tower Center New Brunswick, an IHG Hotel

The beds were incredibly comfortable. Staff at check-in also great. I had messaged that we would be arriving around 11p and they were expecting us late. All went well.

Getting to the hotel from the highway a bit confusing. You see it from the highway but have to go down an access road and loop back which is a little confusing, especially late at night when tired. It was easier leaving when getting back onto the highway, not as confusing going in that direction. Lastly, a very annoying intersection right before the hotel. The light can stay red for many many minutes. Absolutely no cars around and you sit and wait longer than for any light I've ever experienced. We thought the light was broken and after a while just processed very carefully through the intersection on the red.

The bed and pillows were super comfortable, and I loved the extra large jet tub! The breakfast was ample, and I use your amenities; the office, the pool, and the gym. All were to my satisfaction. We had to add a day to our stay and both booking.com and the hotel we’re accommodating I’m only sorry that our room was not serviced during our stay. I did request towels and toilet paper from the front desk, which they supplied me, but I could not reach the front desk from the phone in my room. It constantly rang busy.

Just that our room was not serviced during the long weekend that we stayed.

Breakfast was very good. We stayed 4 days and there was nice variety. Definitely one of the better breakfasts available. Felt safe and secure at this hotel. Rooms were comfortable.

We had to get our key cards reset two times in 4 days. Have never had this problem at other hotels. Internet was down for 3 days during our 4 day stay. Traffic light at top of hill coming to property is terrible. Very hard to turn left leaving property. Also light doesn’t work late at night. Hotel needs to work with local authorities to fix this light.

The cleanliness of my room including the bathroom. Maria and Jacqueline were dedicated and intent upon giving their best and keeping guests completely satisfied. I do appreciate housekeeping and all their hard work. It’s the reason I would return.

There was an empty water cooler and empty large wipe dispenser in fitness room. TV wasn’t working. I told the front desk the afternoon before my morning workout. Nothing was done. Garbage full as well.

liked the indoor pool, Breakfast was best we’ve had on our 3 week road trip. room was big and comfy

staff was rude, lady doing the breakfast on the weekends was yelling at everyone, closed the breakfast 8 minutes early by yelling BREAKFAST IS NOW OVER, tried to book a room for an extra day but was told they were TOTALLY BOOKED, Got on booking.com no shortage of rooms, their loss I booked an extra Day with DoubleTree by Hilton in Philadelphia. housekeeping was very rude and obnoxiously loud. will stay away from this hotel in the future

I would like to recognize Carmen (desk clerk from the night shift) and Kathy (not sure of first name - desk clerk from morning shift). These two ladies are truly phenomenal representatives of your organization. They are professional, eager to address any and all issues, patient, courteous, and personable; address any and all questions/needs! The breakfast was tasty and adequately replenished. There was a variety that satisfied all choices. The area was clean and the time it was available was perfect.

Would have been nice to have grape or strawberry jelly.

The staff were great, welcoming and answered questions without hesitation. I'm a fan of the pancake maker at breakfast and options for toastable items for peanut butter, butter, cream cheese, etc.

I wish breakfast had more traditional options rather than primarily healthy options. I have a picky eater and she was unwilling to have the turkey bacon/sausage and didn't want egg whites.

Good: Super comfortable bed and bedding, clean facilities, super friendly staff, well-lit free parking (motorcycle friendly), free breakfast was good.

Not good: Vending machines are either correct change or dollar bills only. All 3 sodas purchased were expired (front desk promptly apologized and gave refund quickly).

Everything was so much better then expected when booked. It was very comfortable and very clean. Breakfast was great would’ve liked to see pancakes or Cheerios for those who don’t care for waffles or corn flakes but won’t deny that the breakfast staff is one of a kind they were right there to change out the orange juice when they saw it was running clear and checked the other 3 options to keep everything running smooth. The front desk guy Brett was there for any questions and was never without a smile. 10/10 wouldn’t pass up an experience like this!

The road on the way in was ruff and the parking lot had some pot holes in the side you pull in but once passed the ruff ride in the stay and staff made it well worth it

The room was very clean and very well insulated. No noise from neighboring room or outside. Bed was comfortable and cozy Staff was very helpful and courteous.

The parking was limited, but that was probably due to the convention next door rather than the hotel itself. Very nicely appointed and accommodating.