Hilton Garden Inn Rockaway

The room was very clean. Our stay was quick, but the room was clean - bathroom spotless and I do not use that word often. PLACE that could use a good wipe down. We were downstairs sitting getting coffee at 7 am - the bar area is right there - with a lot of STAINLESS STEEL refridgerators - which you can see - THIS AREA - the finger prints ON the area where you put liquor and the stainless refridge LOOKED LIKE IT WASNT cleaned in a week. We decided not to eat at the breakfast area.

PLACE that could use a good wipe down. We were downstairs sitting getting coffee at 7 am - the bar area is right there - with a lot of STAINLESS STEEL refridgerators - which you can see - THIS AREA - the finger prints ON the area where you put liquor and the stainless refridge LOOKED LIKE IT WASNT cleaned in a week. We decided not to eat at the breakfast area.

Good for dogs. Walkable to a mall and several restaurants, although sidewalks are sparse. Seemed like a good gym, pool, business center although I didn't use them. Room was big and clean, although showing some age.

Nothing really stands out. The staff was serviceable and everything seemed to be running smoothly, but I wouldn't say they were 'warm'.

Location was ideal for our purpose. Breakfast was amazing!! Cook prepared everything to perfection: scrambled eggs were fluffy and yummy; not dried out or too wet; bacon perfect, potatoes perfect...the message for everything PERFECT!!

We had complimentary breakfast first morning then next day we were told we had to pay but not given an explanation why first was no charge but second we paid.

The staff where very friendly and accommodating. I got off an international flight and arrived at the hotel really early. They where able to check me in at that time. When ever I needed assistance with some work I was doing Jessica at the Front desk and Dina from Sales where always willing to help me out. I really enjoyed my stay and look forward to coming back

Breakfast was standard fare

They pre-billed contrary to the terms of booking and did so at the hotels standard rate to boot ($170). They then billed a “deposit” at check in and made a third credit card charge when I checked out for the actual room rate with tax of $120. They say the first two charges were reversed. We will see.,

Location was Extremely convienient, bed was soft, loved microwave being in the room. Lobby decor and feel was very nice. Staff were friendly.

Corners of tub tub were a little black and towels a little rough. Pool is advertised all over but was never open.

great location, close to restaurants, nice outdoor door patio, good size room

complimentary coffee shut down to early, restaurant only for breakfast, bar only one n weekends

The hotel was very nice and exceptionally clean. Comfy room. The staff were great and helped me immensely when I had questions about the hotel and the area. The hotel is in a very central location, practically in the parking lot of the mall. Far away enough from the mall so that it isn't busy. Lots of good restaurants and shops around.

This isn't their fault, but Covid's fault: there was no breakfast available and facilities were closed (like the pool and restaurant). There wasn't much that I didn't like about the hotel, though.

Gentlemen at the front desk was extremely pleasant. He did his job efficiently quickly and friendly.

Shower corners could have been cleaned a bit better but nothing that would stop me from using it. Really I’m just nitpicking.

Location

Room cleaning should be every day not making an apt.