Hilton Garden Inn Durham-University Medical Center

Dinner - pleased with options and what we ordered. Bartender and Chef were especially attentive. Kudos Expected more options for breakfast. Had two egg sandwiches made which were fine. The one girl, with a strong accent, did not know what an egg sandwich was!! Was ok as another staffer took over and had order made quickly. My wife is disabled and pleased with the size of the room and the shower area.

In the room, there should be a TV channels guide. Heard other customers complaining about this as well. A customer asked to see the Tennis Open at the bar and no one knew how to find it! Why? There was not a guide. Customer guessed three times and finally got the station. Coffee bar in room did not have any sweeteners or cream! What's that all about? Learned too late that there was a shuttle. Would have taken that if I knew as we were going to Duke's Neurology Building and would have been easier for wife and me to be driven there.

The inviting atmosphere was welcoming with exceptional customer service in the reception area and throughout the hotel. Bathroom showers were a dream with a wonderful body message. The beds were so comfortable with a ‘to die for’ mattress for a soothing sleep environment. Thank you

There was limited room service. All meals were purchased outside. However, there was a snack bar available.

Location was ideal for visiting our aged mother. Breakfast food was very good. Room service was very fast. Beds were very comfortable.

Did not like the manner in which breakfast was served, and service was slow due to understaffing. The front desk was nice and efficient, but did not thoroughly explain answers to questions I had. Room was much more expensive than I expected.

I love the location of this hotel! So many yummy food options in very close walking proximity. There is a full service restaurant with nice large bar and room service for dinner (but not breakfast). It sits right next to Duke West Campus (as far as I can tell). The staff is very friendly and helpful.

The beds were not as comfortable as they could be and the bathroom door is a barn door, so...

This was a typical hotel room. Beds were comfortable and a nice size queen. Room was clean, had a small refrigerator and Keurig. The room was perfect for us, very close to Duke Campus and would definitely stay here again.

Due to Covid the room was not refreshed with coffee keurig cups ( all that's needed is to put a few more into room). They did provide coffee in the lobby during the morning hours. Just an inconvenience not a complaint.

Location was ideal, short walk to reach the main center with restaurant and stores. Staff very friendly and hospitable.

How hot it was outside but that’s out of anyone’s control. Nothing to complain about besides that.

The breakfast was great. I was pleased with the friendliness of the staff and the cleanliness of all the areas. If I return to Durham I will consider this hotel again because of the close proximity to the Duke medical facilities.

I can't think of anything I didn't like. Although I would have liked to check out the pool area. The beds wore a little too hard for my liking if I had to choose something that was negative, but not enough to deter me from staying again.

The pool and pool area were a perfect temperature.

The entryway did not take into account people pulling luggage carts. I have never had such difficulty getting past a doorways threshold while traveling. Poorly designed. I stumbled on the way in and dumped my entire cart on the way out.

The breakfast was amazing, cooked to order, served to the table, delicious and excellent value. Better than most restaurant breakfasts. The servers were accurate, fast, friendly and attentive.

They ran out of some food options my last day. They were understaffed and working really hard, but that is ubiquitous in 2021.

clean, easily walkable to the bar & food

only gave us 3 small pillows for a king bed? and they were like flat. need to get new and better pillows if that’s what you have in all your rooms.