Aloft Durham Downtown

The property was clean and well-maintained.

The booking stated that breakfast was included, but there was no free breakfast. Also, I had requested adjoining or at least neighboring rooms. I was told that adjoining rooms did not exist, but this wasn’t true. The room that we were given did have an adjoining room, but we were not given that room, or even a neighboring room. Our second room was down the hall. Also, the front desk clerk made multiple mistakes when programming our room keys requiring me to make multiple trips back downstairs to get it corrected while my family had to wait in the hall locked out of both our rooms late at night after a long day.

Staff was so friendly and helpful. Always said hello when we entered and exited the lobby. Location was excellent! We stayed to go to the DPAC and it was so convenient. Room was very clean, spacious, loved the view! Also, lots of restaurants within walking distance.

Furnishings, carpet need to be updated. There was only one ottoman in front of the sofa (that served as a table) and it was very worn. No table to eat at in room, with all the extra space, it would have been nice to have a small table with two chairs.

Location, Hotel is in the Perfect Spot to the DPAC Theater; Went to the Christmas Carol Show,NanaSteakHouse for Dinner.An Absolutely, Perfect Evening. We were Awaken by a Voice Informing Us to Evacuate the building @ 1:30 A.M. ; Thanking God We All We’re Safe, Local Fire Dept., Showed Up to Give the OKay to ReEnter the building.🎄🙏🏽 The Staff Always So Helpful, Great Customer Service 🤩Merry Christmas 🎄& Happy New Year ❗️

Our Rm.which was located on the 3rd Floor Smelled of 🍿 Popcorn, order was Strong; Not sure why since we Did Not eat Popcorn 🍿 the Entire W/ End.

I felt safe, it was clean and in the middle of everything so never had to drive.

Signs about where the pool a s fitness center are would be good and a sheet of what the hotel offers would have been helpful. Also, i had an issue finding the light switches and couldn’t turn on the bathroom light without turning on all lights

Location, size of room, cleanliness, comfort, bar area, shop.

slightly frustrating that on the first morning the chef didn’t turn up for breakfast so we had to go elsewhere. great that the hotel suggested another place though. nonetheless, that cost me $25 which I wouldn’t have had to spend if the hotel breakfast had materialised.

The only hotel bed I have ever slept in that didn't make my back ache! The next door location to DPAC made seeing our show so easy. The staff were very friendly and efficient. It was also helpful to have the shampoo, conditioner and soap provided in the shower.

Would have liked a hot breakfast included for the price.

Staff was great and the rooms are huge. Good location with the Durham Bulls next door and Nanas Kitchen in the same building.

The access to the front door, the carpool line blocked access to the front of the hotel. The fact that you have to pay extra to park after paying $300/night is rude. The overall pricing of items in the hotel are very expensive.

The beds were comfortable, the room was clean, the bathrooms were clean and spacious. We were there on a Friday and there was a small band playing in the lobby. That was fun.

Parking is very hard to understand during events when there are cones everywhere, and it really shouldn't cost so much to park, especially at the rate of the rooms.

The location. The bed was so comfortable. Staff was very friendly.

Hard to check into. No valet parking. No real breakfast restaurant. They had continental style breakfast that cost extra. One sausage, egg & cheese biscuit was 8.00.

Excellent location and easy parking. Great area for walking around. The staff was so unbelievably friendly. Can't say enough good things about them.

Breakfast was limited for people with dietary restrictions.