Home2 Suites By Hilton Columbus Downtown

Becky and Dusty went out of their way to fix the multiple issues that came up during my stay. Top notch, A1 staff. First issue tub would not stopper/could not take bath. And, shower spewing/dripping water when tub running. 2nd issue no maintenance staff available. Dusty tried to fix and found an alternate room. The alternate room had the same issue. Becky tried to fix but could not. Both were very professional/kept in contact to keep me informed. A maintenance person arrived. He had the needed part. I waited 30+ minutes in my robe. He did not show. I had to call to follow up. He was found/sent to the room. The issue was fixed. Third issue I returned to my room the next day at 6:00 pm. The room was not serviced — wet towels on the bathroom floor, bed unmade, garbage cans full, dishes in the sink, supplies unreplenished… I was told I needed to inform staff that I wanted my room cleaned. No mention of this was made at check in and there is no signage in the rooms with that information. Housekeeping was gone for the day. Becky brought a full set of towels and removed the dirty ones. I was not happy that the room was not cleaned but did appreciate that service I was given to partially meet my needs. Becky even assisted me with my late check out request. All in all it was a pleasant experience. Rooms a bit dated but spacious. Parking was decent, self Park, at own risk for $19 a night. Breakfast was adequate with a helpful staff person maintaining the area. The neighborhood was urban but appeared safe during daylight hours. I would return to this hotel for the customer experience alone.

No maintenance when needed. Shower dripped, a lot. Tub could not be used. No housekeeping when needed. Room not cleaned. No communication about how to get room cleaned daily until I called the front desk questioning lack of towels, bed change etc.

Location is super convenient, very walkable to attractions in the area (Short North, German Village, Downtown, Art Museum and COSI). There is conveniently a McDonald's across the street in case you oversleep breakfast. Speaking of which, breakfast is surprisingly good! They have a waffle station plus toppings, three choices of cereal ranked from healthiest to sugariest, oatmeal, fruit, breads and spreads, mini muffins, milks, yogurts, coffee and tea, and my favourite - individually packed and heatable egg based brekkies (cheesy egg, pepper and sausage bowl, various animal-based sausage and egg breakfast sandwiches) which are easy to heat up in their dedicated ovens. There is a fitness center with dumbbells, medicine balls, cable weights and elliptical/ recumbent bike/ treadmills and a TV. I would get a workout in and fill up my bottle with that sweet sweet dispenser water. The rooms are also quite nice, and clearly meant for people doing longer term stays. I loved having a full sized fridge and freezer, kitchen sink and microwave! And dishwasher, cutlery and dishes as well. You also have the option of asking front desk for a hot plate and skillet if you wanted to cook that way. We had a really good deal on the rooms and would definitely stay here again if we're in the city! Oh and of course - there's free wifi available and some computers available for use in the common area, as well as TVs and a children's area. Oh and the staff are super friendly and nice!

Very clean, good breakfast options that seemed better than the typical hotel, super dog friendly while remaining clean,

The beds are smaller than king size and not ideal for two people. The location is a bit off the mark when visiting campus. Nothing is ideally in walking distance.

The facility was exceptionally clean. I tuly appreciated the complimentary apples and H2O. The television channel selection was awesome. The breakfast was so much more than typical Continental, so much variety. I give kudos to Bekah and Eugene, they were so welcoming and accommodating and always with a sincere smile. I appreciated each one of them so much!

I would've enjoyed a pool at the property or a hot tub.

Big Room. Cheerful staff.

Breakfast options are limited. No onsite restaurant or room service. Close to downtown but not in the good locations/streets.. The first room I checked into had an issue with the remote for the automatic blinds. They sent me to a new room which had blinds tearing at the side, and there was some dirt and debris on the shower floor, which I had to rinse off.

The location was very quiet. The showers worked perfectly every time. No need to bring shower gel and shampoo as the pumps in the shower were adequate unless you prefer a specific type of soap like me. Breakfast was great and much more filling then I anticipated. Parking of $15 per night while my friends at the Hyatt regency were paying $40 per night. Lots of comfy lounge areas and even a grill to use outside if you'd like.

I did not like that the establishment would accept pets in any room so as a result, I could tell that there had been pets in my room before me. Luckily there were no pets on my floor during my stay. The bathroom sink didn't drain quickly so it made it a little difficult to shave without making a mess.

Everything was clean, fresh and new. Large rooms, good complimentary breakfast. Located in beteween city center and Nationwide Children's Hospital

Not much choice on restaurants within reasonable walking distance

As always, the staff was friendly and helpful. Bekah did a great job getting me checked and listening to me whine about dropping my son off at CCAD. LOL

Some of the other guests were a little loud, well after midnight and the mattress this time wasn't as comfy.

I love the comfort of the room. Very clean. They have a body wash and shampoo pump in the shower. The body wash was empty. The continental breakfast was so delicious. The employees were very polite and courteous.

The neighborhood is a little sketchy. Had a homeless man come up to me in the parking deck and ask for a dollar to get a coffee from McDonald's.

It was exceptionally clean and the bed was amazingly comfortable! Walking distance to theaters, museums, libraries, restaurants, and bars!

Not much I didn't like. They do charge $19 for parking though.