Hampton Inn & Suites Providence-Warwick Airport

Loved the staff! They were wonderful! Tammi front desk, Esther Housekeeping manager, Tiequanna night shift, Cynthia Kitchen and the gentleman doing laundry and garbage. You have a great team there and I hope management gives them the support they need.

We picked this hotel because it had a pool and it was not working and you can tell it had not been working in quite some time. We were staying for a whole week.This was a huge disappointment and really messed points of our vacation up. We should have been notified before we got there. Staff was wonderful trying to come up with solutions.

Overall experience was great with good value, staff and location!

I believe the housekeeping staff was called away from our room while cleaning and forgot to return and finish. Our beds were made and the room was partially cleaned but bags of trash and dirty linens were left outside our door all night plus the bathroom was missed. Tub was filthy with a dirt ring halfway up around the entire tub. No toilet paper, no wash cloths, hand towels and only 2 bath towels supplied. Most of the normal amenities supplied by hotels were missing like the TV guide, trash cans and coffee items, nothing major but some people would have made it an issue. Thanks

It was in a very central location to all the things we wanted to go to! The bed was very comfortable, the pool smelled clean and was fun! Check in and out was nice and easy, the breakfast (due to COVID-19) was decent!

There was a slight ant problem in our room, the pool was a little murky even though it’s smelled clean and was cold (and I mean freezing), the hot tub wasn’t working and looked dirty. People were letting their dogs poop by the side entrance and didn’t pick it up! And there was an issue with the toilet not wanting to flush properly!

The location was perfect. That at far from either the Roger Williams Zoo or to Providence downtown. The staff was great and very helful. I was looking forward to using the pool, but I know that it was being fixed.

I wish my room 218 had a microwave just in case I wanted to bring bad leftovers from dinner. It would be nice to also have a do not disturb sign for the front of the door.

The young lady behind the desk, Nola, was the friendliest, most helpful employee I have met in the Hilton organization. She was super helpful without being obsequious - plus, she actually knew what she was doing! Great personality, great people skills - wonderful front person for the Hilton brand. Move her up in responsibility and pay. You need to hang on to this employee!

Nothing

The management and staff go out of their way to help make your stay amazing. Since I started staying there for work they have gone out of their way to help accommodate my needs. I could not have asked for a better place to stay. Also, Charlotte at the front desk and the housekeeper Maria on the 4th floor go above and beyond!

The pool was not working that was a disappointment!! A few members of your staff were very nice. Not sure their names. The white lady with long brown hair at the front desk worked until 11;00pm. Then a young 19 year old gentleman was also very nice. Another older man he offered us a ride to the airport. Loved the free breakfast.

The pool was not open!!

Very close to airport, great staff, very good breaksfast

Remodeling, current colors were very dark, Lyft ride took long to pick me up and I had to arrange pickup (35 minutes in total) when I could have walked there if I knew in less time.

The breakfast was very good and had several choices. Room was clean and comfortable. Masks were optional for those vaccinated.

I tried to check in a 2:50pm and the front desk would not allow me to do so as it was not 3:00pm. He was most unfriendly and when I said 10 minutes would hardly make a difference, he made a comment under his breath while I was walking out.

Room, staff, cleanliness all good.

Seemed to be one person to check people in, take care of room needs and deal with store “ cash out”. No cups in room. Had to come down to get some. She did all she had to do with a smile and great attitude!