Holiday Inn Express & Suites Edinburg- Mcallen Area, an IHG Hotel

Quick online reservation without paying. Quick check-in and check-out with knowledgeable desk clerk day shift. Easy entry into the room. Very clean and welcoming asthenic. Punctual and great breakfast. Convenient access to elevator and ice maker. Loved the bed and lounge chair. Great setup for disabled. Great parking for disabled and happy to have luggage cart usage.

Was not allowed military discount due to reservation online. Odd that another Holiday Inn Express did provide on-site military discount a couple of months before. Remote battery weak and used a spare that I had. Kitchen was dark where the microwave and fridge is located. Lights were blinking in the room during the night. Could be weak batteries or bulbs... one was bluish flicker and the other was yellowish light flicker. Window blinds switch did not work. Desk clerk was vague in replying to our options to stay one more night so didn't pursue.

The room and staff were very nice! Also really enjoyed the pool area.

Between 12-4AM when the hotel doors lock, my boyfriend went to get something from our car. When he used his key to get back into the building, two people snuck out of the bushes and followed him inside the hotel. The 3 of them walked all the way to the elevator together. After seeing how suspicious their behavior was, my boyfriend asked if they belonged in the building and had room keys. When they confessed to not having reservations and having no business in the facility he escorted them out of the building. This was a little unsettling and sketchy to our overall experience.

It had nice surroundings, comfortable, and clean. Didn't have that over power chemical smell from the cleaning product.

I had booked the room for 4 guest. When it was time to shower that night, there was only towels for 3 people. I called the front desk and they told me I would have to go pick up the towels myself downstairs. I went downstairs and the man at the front desk told me there was a towel shortage. So I have to go upstairs and bring the towels back down to him if I want to get more towels. Plus I have to wait till a later time to get them because they just got put in the washer.

the staff as a whole, were very professional and accomodating. I would recommend this hotel to any person that would decide to stay there. The breakfast was outstanding.

For my stay, I would say that was nothing I would give a negative remark on. The staff was polite and a great disposition. It would be hard to give a negative remark on this professional staff

the personal in the front desk were awesome my trip was for medical purposes and they make sure i was comfortable I’m bad with names, but he was in the morning shift excellent young man! the place was very clean and the room was excellent clean comfortable beds. the facility itself felt very cozy! 💯

NO COMPLAINTS!!!

Everything was great- Rommel was extremely clean, breakfast was much better than most hotels I’ve stayed at.

The refrigerator in my room was broken #206. I was so busy leaving early and coming in late that I did not have time to report to the staff members.

Everything was exceptional from the time we got there till we left highly recommended.

Maybe if the breakfast was changed a little daily with other options so it’s not the same every day but other than that great

We did not have time for breakfast. We did enjoy the comfy room, tv, beds and awesome spacious bathroom and shower.

We didn't love waiting an hour for our room to be ready, but we were happy it was nice and clean.

they informed me that they couldn’t find mi reservation and that there were no rooms available, they finally got me a rm but with a king bed, I specifically needed 2 double beds due to medical reason I stayed because after traveling we needed a place to sleep

everything was good!

it’s been over 3 weeks and I still haven’t received my deposit back, I was told at the time of check out that my deposit would be return back within 4-5 business days but that it depends on my bank on how long they take to clear the deposit back to my account!