Best Western Plus Hill Country Suites - San Antonio

The free full breakfast was excellent, they always kept the food full, the scrambled eggs and Texas shaped waffles were delicious, everything was good. They even had a expresso machine that my husband liked. The hotel was very nicely decorated and clean.

Our toilet seat was broken room 328, but It was manageable. Nothing else, everything was good, the parking, the lobby.

We liked the family suite room, the all day coffee bar and how convenient the location was for various activities! The pool was great too! Celeste at the front was amazing! She was a gem!!!

Breakfast was very crowded and most items out of stock each morning. We went down by 8:30 both mornings so it was not that we were late. The pull out couch was also very uncomfortable for sleeping on.

Monica was amazing in helping me set up our reservation and made the process less stressful. She was very knowledgeable and was able to answer all of my questions. Her amazing customer service made the experience even better! The night Audit (I think his name was Will?) Was so kind and patient woth us considering our travel was delayed.

I have no complaints. Our stay was great.

Person at the front desk very helpful and nice , breakfast was great , coffee for the guest all day , room good size .. room need maybe a better cleaning but it’s ok .

Carpet need deep cleaning at the room and the stairs and hallway . When you get out from the bath and your feet still wet your feet get black little bit from carpet

Excellent hotel with very nice rooms, great breakfast, toiletries, service, nice bed linens, comfortable bed & pillows, plenty of towels, fast & easy check in with my reservation.

No clock/alarm in room and very difficult to access small driveway off frontage road. If you miss it, very complicated to go back around. No second entrance or exit.

Very cozy and great room. It was one bed but I loved that it was separated from the "living" area. The restrooms were super clean. AC was perfect. And the pull out bed in the living area was pretty comfortable. Also had a lot of lighting. Also offered a small store with toiletries, medicine, and snacks. Completely worth every penny for the price.

There was nothing I didn't like.

Property was great! Accessible and near stores and restaurants.

I am unaware if each room has to be ADA complaint but took my mom, and she slipped trying to get into tub. No handle for her to grab from and fell to the floor. Additionally they do charge pet fee, i read somewhere in comments that it was $25 (catch is - $50 for any dog above 6lbs pf weight)

The front desk person was very nice, and the staff are nice too. I had a quick check in, the place have a nice smell, clean and welcoming. the room was clean and smell good have 2 tv two bed and a sofa bed . breakfast was very good fresh and a very good meal . I like that the check out is at 12 not like others at 11 it gave me another hour to prepare. I been in a lot of different hotels like this this is my favorite . how they say “ I will come back for more” .

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The location was easy to find and get in and out of. Was helpful having a walmart next door and a couple food locations. Staff was friendly and helpful.

The bed in the wheelchair accessible room needs to have a bedframe where a hoyer lift can go under. It would also help if the carpet was hardwood or tile floor. Also the shower head needs to be on the side wall not in the front and needs to be a roll in shower not a tub.

We enjoyed how close it was to all the food options

The bathroom could be updated. the toilet was a little scary at first. when you flush you can feel everything directly under your feet, it took a couple times to get used to. The Shower curtain was all ripped up at the top and could definitely be replaced. Lastly, the tub was extremely slippery. I almost fell each time I got I the shower