Quality Inn Colchester

Absolutely amazing. High speed WiFi. Abundant outlets. Friendly staff. Comfortable beds. Good water, coffee machine, towels, refrigerator, I honestly don’t know what else you could ask for.

Hmm I really don’t have any complaints. I suppose the water temperature in the bathroom was a little confusing but not too bad once you figure it out.

Staff was friendly.

The property is old so many of the accommodations are tired. Our mattress had a HUGE stain that was only noticeable because the fitted sheet came loose from the top corner revealing yuck.

Location was good. Staff was very friendly.

Air conditioner was very loud. Ran out of coffee.

the room had everything in need

it had very good customer service

The breakfast was just cereal and yogurt and microwave egg sandwich. They had juice and coffee but no tea.

It was advertised as having a pool and exercise room but both were closed due to COVID. When we asked they said it should have been on the website, but it wasn't. The rate was still the same although the amenities were not! Also, the window in the room was shattered and taped. When we inquired they said they were waiting to get it repaired.

Bed was comfortable

Went down the first day to grab breakfast, the selection was small (which is understandable considering the pandemic) but when I grabbed a bagel it had visible mold on it. Brought it to the desk and informed the staff. Went out to breakfast at a local restaurant.

Friendly staff

Old furniture and bed fittings.

We got fresh towels which was a pleasant suprise. Lots of parking and could see the car from our room. Elevator to 3rd floor room. Staff kept the common areas tidy and walkways shoveled despite the snow and salt on roads. Good desk. Comfortable armchair with foot rest. Close to petrol station, highway and walk to decent restaurants

Well.... - there seemed to be a lot of people living in the motel. Upon arrival we witnessed management arguing with some residents and threating to call police if they didn't leave. Giving the place an overall dodgy feeling - our room didn't lock when you went out (did lock from inside) - plastic Keys were very grotty. Looked like they should have been thrown away years ago. And hey we didn't need the key to open our door anyway! - room was clean but not clean. Still used shampoo bottle in shower and crud stuck to sink -smell of cigarettes and marijuana thru the corridors and elevator -many stains on towels, need to be retired -rickety elevator. Slightly frightening 😆 -I prepaid the entire stay on booking.com and then the hotel put through an extra $1.60 charge on my credit card for each night we were there!?!?

The room was nice but it did smell like previous guests may have smoked in it

The hallway carpet was pretty dirty and hallway walls and hotel lobby looked like they may have been painted at one point but not by a professional. Looks like the Quality Inn invested some money in the rooms ( a good thing) but the rest of the hotel could use some help as well.

Location I guess

See above comments; poor communication.