Holiday Inn Express Hotel & Suites Elkins, an IHG Hotel

I booked a king room with walk in shower if possible. Our room was a suite with a small kitchen, sofa, bedroom in a separate room and a wonderful walk in shower. I believe we got a free upgrade but the whole experience was outstanding. Breakfast was good and we will choose holiday inn express for our next adventure for sure.

Had to insert the keys multiple times to get them to work. My key blanked out but the gentleman at the desk fixed it without any problem. We really were very satisfied.

We liked that the pool stayed open until 11 so the kids could swim, the staff we had contact with was very friendly and the breakfast was really good.

I didn't like that our bathroom wasn't very clean and there was two bugs in there. I also didn't like that people just walk in off the street to use the restroom and get food. (We were outside smoking and waiting for family to be ready to get breakfast and watched 2 people walk from a side street walk in and go to the restroom, we got our breakfast and the people walked out with food and went the same way they came from) so it doesn't feel very safe to me.

Staff very friendly and accomodating...special request to be placed next to elevator honored...cookies were great...pantry well stocked...plenty of luggage carts available...great location next to railroad depot...

Breakfast could be better with fresh eggs instead of processes 'omlettes'...mattresses do not support sitting on the bedside and do not support as well on the outside.

Safe, comfortable, clean. Good breakfast

Bathroom sink plug stuck. Desk clerk finally got it out. No sign for door, finally got one later. We were on 3rd floor - ice machine broke on 3rd & 2nd floors.

Clean, really comfortable bed and pillows, loved the soaps, shampoo, conditioner and lotion pumps in the bathroom.

noise in the hallway from other guests and noise from other rooms (upstairs especially) could hear what sounded like furniture moving most of the night.

We were very impressed with all of the breakfast items that was offered if you went away hungry that was your own fault. It was absolutely wonderful.

Everything was excellent

We couldn’t get a room at the ski restore, so this was a great backup plan - only a 40 minute drive from Elkins. Rooms were comfortable and clean and staff very polite and helpful. We also really enjoyed the breakfast which has been rare during the pandemic.

Like most hotels, the walls and floors are paper thin it seems. We had a particularly loud neighbor on our first night there but the reception contacted them.

Free cookies..free breakfast...nice pool. .nice hot tub..train station.and shops in walking distance...and the hotel always smells.good..clean.

It was all good.

it was up to date on the furnishings and the whole property.

The pool and hot tub needed a little attention as far as cleanliness and the pool could have been heated.

With Covid 19, they went above and beyond to make us feel safe.Masks were worn and staff kept everything exceptioally clean. Pool and Fitness rooms were kept closed. Breakfast was nice. Trays were provided in order to bring things to our room to eat.

The door had to be slammed in order to shut at our room. We could hear those in the hallway very clearly. We needed better sound proofing!!