Silkotel Hoi An

good location. Big bed. Breakfast was included. Pool was a definite highlight and cocktails by the pool too. I generally liked staying here and It was my most expensive accomodation this trip and I'd rate it higher if not for the "mould issue".

It has to be said that my room: ROOM 2003 probably has a black mould issue as I can smell it after living in houses in Australia with the issue. They need to tear apart that bathtub and check it as I'm pretty sure the mould is living around the bath tub. Its not silicon moulded around the edges and water would leak into those gaps and its the right environment for black mould. Very bad. HUGE ISSUE for me. I couldn't be bothered complaining so I shut the bedroom door when I slept but I didnt like it one bit. For such a premium sort of accomodation - I found it totally unacceptable. So.. silkotel needs to ensure their rooms are properly cleaned. That bathtub...

This hotel ticked all of our boxes! It was in a great location, it was great value for money and the staff were super friendly/helpful. The hotel had 2 pools which were stunning, the option to use their bicycles for free and extras like a buffet breakfast. The variety of food was fab and the hotel room itself was also clean and tidy. I would recommend the Silkotel to anyone travelling to Hoi An.

I honestly wouldn’t change a thing. We were surprised it wasn’t a 5 star resort. The city itself was captivating so if we ever come back to Vietnam we will for sure rebook this hotel.

Everything was fantastic at The Silkotel Hotel &Spa. Their attention to detail makes it a hotel a cut above the rest. The staff from the moment you step out of your transport, to reception, pool, restaurant and room cleaning services were efficient, welcoming and happy. The location really suited us as it was only metres from the entrance to the Old Town and with free bikes it was easy to ride to the beach but a free shuttle was also available. We noticed how courteous they were to some of the more difficult guests even when they didn’t deserve it. They take great pride in keeping the hotel and grounds spotless. We were delighted with our choice of hotel and look forward to returning. Highly recommended and Thank you to everyone at the hotel for making our stay so memorable. 🌸😘

Overall the hotel is very nice. The location is really good, just next to the river and the old city. The pools are pretty good, not the biggest but cute. Personally we prefer the one at the upper floor. The breakfast was really good with good veriaty. The room is pretty big, clean and well accessorised. The hotel also let you lend an umbrella and a bicycle for free. There's also a pool table and a nice gym.

The water current in the bathroom are really bad, they are not stable. Sometimes the current is strong and sometimes it's weak, the same happens with hot and cold temperatures, so it's really annoying to take a shower. The staff at the reception are not updated with information regarding transportation, they offer a taxi when there is a free shuttles in the city. The bed has only one side with power socket which was also unstable.

LOCATION Perfect location if you like to stay near the town center and night market (just a 5-min walk). There are a lot of restaurants and coffee shops nearby and convenient stores. It's a 15-min drive to An Bang Beach by scooter/moped and to coconut village to ride the famous basket boat. STAFF/ SERVICE The staff is very accommodating. They will give you complimentary welcome drinks for free when you arrive and orient you with relevant infos that you will need about Hoi An (they will provide a map and tell you what places you can see/ things you can do around) esp if you don't have any plans yet. AMENITIES They have 2 swimming pools, a restaurant, and a gym. They also offer free shuttle bus to An Bang Beach (need to tell them in advance) as well as free bicycles if you want to bike around the town. You can rent a scooter/moped/motorbike from them too for 200,000 vnd per day. FREE ROOM UPGRADE We booked our room less than 24 hours before our arrival and they gave us a free upgrade to a room with pool view which was awesome! The room is very spacious and has cable TV channels. The toilet has a bathtub and proper shower. Good working AC and mini fridge as well. They provide free slippers, bathrobes, hair dryer, and toiletries so you don't need to worry about anything. The room has a mini lounge too where you can sit, relax and eat! Overall, it was a great experience for us in Hoi An. I highly recommend this place if you want a stress-free stay 😀

The breakfast is good but only limited mostly to Vietnamese cuisine. There's a stand-by chef that can cook eggs for you by request. Fruits, vegetables, salad, bread, pastries, noodles are basically the options that you have. If you are a meat lover, there's only bacon and chicken sausage as your choice. There's coffee, tea, and juice as well for drinks. I suggest that they expand their breakast menu to a more foreign-friendly cuisine 😁

hoi an itself is a must see the ancient buildings and the chilled out vibe is so relaxing it’s far from the hussle and bustle of hanoi and hcm .. the hotel is within walking distance from most activities but a grab is handy if u need to go further a field the hotel offers free bikes we used these to cycle to the beach also umbrellas are provided in the rain .. breakfast was good nice fresh fruit bread pastries and an egg station and plenty of local food if u want something more wholesome .. pool table a nice addition to pass the time and the pool did look nice however there was no sun and I didn’t venture down this route .. the gym is very outdated and basic but u can lift the odd weight and walk on the treadmill to make the heart work … the boats and lanterns at night are a treat for the eyes and would recommend the cooking class and coconut boat.

there were limited hot food options for our breakfast taste in the morning so make sure u like eggs and bread … there were also a colony of little ants in our room unfortunately it was hard no to think about them though they were mostly above the headboard and in the bathroom around the sink we did inform reception and they sent maintenance to spray the area but I don’t think it got rid of them fully .. other then the overcast weather and rain and lack of sun I would say we had a great time here

We stayed here for 6 nights and really enjoyed this hotel. The rooms were very clean and comfortable. The bed was very comfortable and the pillows were like clouds. The bathroom was great with a very good shower and amenities. The location is fantastic with a less than 5 minute walk to the Ancient Town. The staff were amazing and we were in Vietnam for our Wedding Anniversary they even arranged for a cake to celebrate and had decorated the bed with flowers and a towel arrangement of swans. The breakfast was a buffet style but some of the bain-marie food was a bit dry. The short order cook for eggs was good and the fresh rolls and baguettes were delicious. Nothing was too much trouble for them.

The breakfast was good but some of the offerings in the bain-maries were a bit dry. We could not really say anything bad about this hotel.

Lovely hotel, nice clean rooms and impressive reception.

The hotel was on a street that got flooded due to the heavy rain (this we were told does not happen every year though). Not the hotel’s fault however wading through water to leave was not ideal. More rain was expected in the area so we left a night early. The hotel were very kind and helped us get to the airport and gave us lifts on mopeds to the taxi they arranged for us (cars could not get down the street by this point).

The location is great, just outside of the hustle and bustle of the old town. The pool was lovely and the reception area is spacious and comfortable.

The beds were a disgrace, creaking extremely loudly with the tiniest movement. This truly needs to be improved for the rooms to match the quality of the hotel. Additionally, we were put in a room without a window, without this being clearly outlined when booking. There was a "window" to the hall where other people would walk through to get to their rooms. Naturally, the curtains remained closed throughout our whole stay.

- large rooms - amazing shower pressure - location is unbeatable - two pools - staff is super nice and helps you organise tours

- room isolation is very poor (you hear everything in the hallway) - if your room faces the pools, there is a lot of noise - some unwanted room guests (lizard and small roaches) - if you are traveling here during school holidays, the hotel is filled with families and children which can be super loud