Kyriad Epernay

Located just at the end of the Avenue of Champagne! The position of this hotel is perfect for a stroll up and down the Avenue of Champagne, and with car parking included, great. The room was comfortable, we left our car in the carpark the next morning while we walked up the mountain behind the hotel to the vineyards. Plenty for breakfast at the buffet. An excellent stop over on the way to Burgundy.

Our room was ground floor (which was fine) but there was no window for opening to get fresh air at night, only an external door. We probably should have asked to be moved, but it was only 1 night. Otherwise all was fine.

Staff was great and friendly. Rooms were spacious and bathrooms were clean and shower looked newly renovated with rain showerhead. Door to little courtyard at the back was nice if your room is on the ground floor. Breakfast was good too. Location was excellent and basically around the corner from the avenue of Champagne. Plenty of parking to leave the car and walk / stumble to the Champagne houses!

No air con in the rooms which would be fine most of the time except we were unfortunate to travel during a heat wave! But that's not the hotel's fault!!

Nice Hotel in a lovely location, close to Avenue de Champagne. Very helpful and friendly English speaking staff. Room was nice with a newly renewed bathroom and the beds were comfy. Continental breakfast choice was great with some nice touches of gluten free items. All in all good all round place to stop at.

Bedroom decoration was a little tired and sounds from the adjoining room were quite clear, fortunately they weren't too bothersome though. Nothing that would put me off staying there again.

The location of the hotel was good for us situated at one end of the Aveneue de Champagne. It was the out of town side of the avenue but this suited us as we like a short walk after dinner and the walk was very beautiful down the avenue! The room was clean and tidy and had a large window we could open for ventilation. There was a kettle and tea and coffee and milk for a quick cuppa. There were even a couple of biscuits. The wi-fi was good. Parking was easy and on site. We decided to have breakfast each morning. It is 10.5 euros each for breakfast but the breakfast is continental-style buffet...you can have as much or as little as you like of the tea and coffee and fruit juice and cereal and pastries and cheese and meat and fruit. As the champagne tastings start as early as 10am on the avenue, it is good to have a good breakfast to prepare yourself for the day!!! Communication with the hotel was very good. I asked for an upstairs room in a quiet spot and that is exactly what they gave me. Thank you, Kyriad!

For a budget hotel, I felt there was not much to improve. We wanted somewhere in walking distance of the town and the avenue and we wanted somewhere at a reasonable price. This is exactly what we got. If I were to be picky, I would say that it would be nice to have air conditioning in the rooms and maybe more tea/coffee/milk...but, to be fair, I did not ask for more at reception...they may well have given some more if requested.

The Staff are the best that I have ever encountered in all my travels - both business and pleasure. Anthony - you are the biggest star ...EVER! One of our party is very unwell and we were not able to go out to eat - so the proposal was a takeaway to be delivered. We were given several suggestion by the hotel who we could try, but we had problems setting up a local delivery account. Anthony placed our order on his account and got us well fed.... this was truly above and beyond - and really really appreciated. We ran late for breakfast on a couple of days - but this was not treated as problem......we were greeted with smiles and didn't feel rushed

The pillows are too small - we did not ask for extras but am sure that this would not have been a problem to this helpful team... It would be nice to be able to get a drink after 10 pm

Superb position for exploring Epernay and the Champagne houses. Two minutes walk to the Avenue de Champagne where lots of the big names are based. Large safe car park tucked away off the road. The rooms were as expected in this price bracket. Breakfast was again as expected in a French hotel of this type and good value. The reception staff were pleasant and helpful.

The bed was a little firm and my husband would have preferred a bigger pillow but for two nights it wasn’t a problem.

I feel this property has undersold its self price wise and I really thought twice about booking due to low cost. Couldn't have been happier, the location is excellent at the end of Rue de Champagne. Owners' very friendly and offer helpful suggestions on most things in the area very knowledgeable.

There wasnt anything not to like in my opinion

We appreciated our welcome. The room was comfortable and the little extras like the bottle of water the choice of tea/coffee and the biscuits cost little but really add to the ambience of the hotel; The parking was free and readily available, a feature that other hotels in Epernay lack. It was also well situated to walk down the Avenue du champagne and to access the brasserie at the end; the breakfast was of good quality and plentiful; The bed was roomy and comfortable; On balance a good nights sleep was achieved.

The decor especially around the shower room would be improved by another coating of plasterboard or panelling; The level of sound insulation was limited between rooms. The shower tray was too flexible.

The hotel recently had a change in ownership. And the lovely new couple running the hotel was so hospitable, loving and interested in their guests. They offered a great deal of help, spotting sights for us to visit, and also engaged in conversation with us during breakfast. We felt so much at home, and will be coming back.

The location was good and it was clean. Staff were very friendly and helpful.

Description of room was not really accurate. We had ground floor and it said we had s garden view and our own terrace, there was a very small area outside, accessible by a door. Also high-rise flats overlooking it. No separate window in room, so unable to have any ventilation overnight. Some proper pillows would have been appreciated.