The Upper House

The attention to detail for this hotel is impeccable! The interior design is modern contemporary and gorgeous. It was one of the best check ins I have ever experienced with a personal escort to the room and a tour of all the amenities. The restaurant, bar and library are absolutely fabulous. You are greeted with first name basis . . .it actually feel like home. Highly recommend will definitely return.

Absolutely nothing. It was perfect.

The Upper House is located on top of Pacific Place and it's easy to get to. The staff were welcoming and friendly. The room was AMAZING and the real highlight of the trip! The bed was massive, the bathtub was ENORMOUS and the bathroom looked out over the hills. There was a TV with a great range of movies in the bathroom and in the bedroom. All in all, the place was fantastic.

The food was so-so. Room service was ordered for dinner due to Covid 19 restrictions. Food was delivered in take away boxes, and left in a bag outside the door. There were no plates nor silverware to eat with. The food was lukewarm. (We have stayed in other hotels during this time and we were provided with a trolley table/ plates/ cutlery, etc. The server pushed the trolly just inside the room and collected it from the hall when we were finished.) The breakfast the next morning was from a selection of about 4 different set breakfasts. Again, all very pleasant, but I do like to select food from a breakfast buffet.

This is an elegant city hotel. Be sure to visit the reading room on the top floor, it has a wide selection of books and wonderful views. The service was excellent. Among other things, the staff arranged for international postage of some items which I had left behind. I highly recommend it.

the unbeatable bathtub is everything. with it facing the sea and the city lights. the staff were super friendly as well.

the bed was bad. it was too soft like there was inadequate support to the human body. the pillow is also pretty bad. my body was sore when I woke up and didnt feel energetic at all. Also the food was so bad. I think any other five star hotels are with restaurants that can easily beat it.

Loved everything about the hotel. The staff were brilliant and the hotel comfortable and luxe with a fantastic Gym.

The restaurant on the top floor I didn’t think suited the hotel. The style of the restaurant and the food itself seemed Ill fitting.

Nice hardware , very decent and luxury place with good vibe ! I love the bath tub facing the ocean and the spacious closet area and wash room! Room was very clean and neat with everything you need for a comfy stay.

Service can be improved relatively. I have informed the hotel it’s my fd’s birthday and gave the name to staff at my arrival . While they send me the sweet dish with a wrong name on the card XD ( that’s very hilarious to have a male name appear on the card while my fd is a female and the name written is completely wrong ) Tho, it’s just a tiny thing but I think their service can be improved. In conclusion , we loved our stay here and would like to stay again some days for holiday retreat! Thanks !

Everything! Choice in HK without any hesitation. Spacious room like home, bathroom, extremely clean, comfy bedding, supportive staffs, location, view.

None

Everything is okay. Location, food, service.

We had difficulty with the taxi drop off. Drivers drop us off in One Pacific Place not in the exact driveway of Upper House / lobby.

We got a room upgrade and had wonderful harbour to city to mountain views. The suite was elegantly designed with lots of wood, which made it feel super comfortable. We thoroughly enjoyed our weekend there celebrating my husband's birthday, with great food and an amazing bathtub! Thanks to The Upper House team for pampering us!

Nothing

Very beautifully designed hotel with an exceptional bath experience. Friendly staff upon check-in and a nice view restaurant on the top floor. A great place to stay if you want to stay away from the busy crowd and crazy staycation fever.

Booking.com seems didn't provide the option of "free flow popcorn" which was a key talking point in social media. Not a big deal because the Maxi bar was awesome too.