The location

The staff not consistent with the rules. In my 1st stay from 4to 6 Feb, I paid by debit card. But when I check in again on 8 Feb, the young guy staff told me only credit card allowed to pay the bill and he insisted I have to pay by credit card. Why??????? I have been using my debit card in Argentina and it has never been refused. Luckily, the senior staff came out to guide him that debit card can pay the bill. Please educate your staff . His name tag shown Aux, bellboy.

Great location, very good service. We had a power outage in our room one day, the staff immediately showed us another room, gave me a letter of apology and called for a complimentary dinner with a bottle of wine. Great, we would be willing to change rooms again!

The pool was already closed for the winter season, even though the temperature outside was over 20 degrees, which for us - northern Europeans - is still a real summer.

Anthony, Leader of the Concierge team was personable, professional, friendly and helpful. He went out of his way to assist guests, answer questions and show you how to access the facilities. All the staff were helpful and made you feel welcome. Thank you.

My booking was incorrect in the system and was only initially booked for one night, not three as was the original booking. This was corrected immediately and professionally.

Great Hotel, food was really good, location is good and staff is extremely cool. I will return for sure.

All good.

Excellent large comfortable rooms. Very clean and convenient also with a work desk and an easy chair to relax in. Also incredibly wonderful restaurant in the hotel with staff who cannot do it enough for you!

I had been intending to use the swimming pool however, it was closed down for the season.

Comfy room with full sized tub for bath bombing. Pool just closed for the season, so bummer. Restaurant in hotel was fantastic. Bellman was great and got us all set to join the ship.

Weather was still fine for the pool to be open, but fine print did mention when it was open.

central for what I needed to be big room good gym good breakfast but always the same

pool was closed room and bathroom need renovations no kettle nor coffee machine available in the room no complimetary water

We had an exceptional stay. I would like to thank all the gentlemen at the door and the gentlemen at the desk. And an especially big thank you to Veronica at the front desk. She helped us every day with taxis and everything we asked. Marvelous!

Nothing.

the hotel had comfortable beds. Breakfast is okay.

in two days they did not manage to change a lightbulb for the lamp next to my bed but they advertise to tell them to please tell them about your stay during your stay, so that they can react while you are there!?bathroom had come into the years and the room‘s furniture is not the newest either. the room was a bit dark.

Convenient location for pre cruise stay and close to shopping and restaurants.

Unfortunately our luggage was lost and disappointed that hotel doesn’t have any amenities for this situation such as toothbrush etc. But still was a lovely stay !