The bathroom sink was outside of bathroom. The fact that there were NO outside lights on anywhere…car park, the actual motel (reception) made it seem a bit creepy. Clearly no shower gel had been topped up for quite some time and there were no blankets on the bed…in the middle of winter it made it very uncomfortable.

Emerald is centrally located for a long trip I was taking. The Emerald Explorers Inn is in the perfect spot for a traveller like me, and any traveller coming to Emerald with its excellent location on the highway, warm and friendly staff, delicious food, and my favourite of all, bath sheets. When travelling, nothing makes it more obvious I'm away from home than the tiny bath towels of most motels. Instead, at the Explorers Inn, I forgot about being in a motel for a moment, wrapped up in a beautiful big fluffy white towel. Thanks EEI!

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The layout, not only of the room, but the room in location to the pool to reception and the restaurant. It was very clean and extremely comfortable.

The dinner menu was hard to get our heads around. Options are great but very confusing after a 12 hour drive. Some streamlining of the menu would be great. The food was amazing.

Staff, amenities & service cannot be faulted. Friendly, professional & very accommodating to specific needs/requests. Location within walking distance to main shopping complex & Botanical Gardens! The food was to die for - Red Emperor taco's w/salsa & childrens steak w/salad & chips so much better quality than any restaurant I frequent in Ballina, or any city for that matter. Highly recommended if you want to be away from the hustle and bustle of the main part of town.

Comfortable room with plenty of space and a good location for ease of access and departure.

Google (and this survey) said there was breakfast available but the receptionist said that you don't offer breakfast and none was provided.

The grounds were excellent, and parking for the rooms were very easy wide open and covered. The room was huge in comparison to other similar holiday spots of this kind. Our daughter fell ill after our first night and got worse The 2nd, so we had to check out a night early and come home, the lady at reception was very understanding and refunded our night which we appreciated. We will try again next spring and be back for sure.

The pool looked lovely, but too cold for a Queenslander. Bet it gets well used in summer months though. Like a lot of other places these days, no toaster or microwave, this is a convenience well mist when travelling with young ones.

Cutlery,crockery,e.t.c was lacking as in 2plates 1 set of knives forks 1 glass 1 cup for a room that slept 3people.I have worked in h/keeping for over 15yrs so I’m aware of the heads in beds theory.

The evening meal delivered to our room was very good .

I had to recontact the motel after we had left to tell them we had been charged for 2 nights but had only stayed 1 night . A refund was promptly returned to us .

Large room with comfortable bed. Car access right up to door with no steps or rough surfaced and undercover parking. Clean and tidy. Excellent supply of cooking utensils including pots and pans and good hot plate.

Carpark difficult to navigate with trailer on car. Dead end driveway, not a loop.

The welcome we got from the managers Brian and Kristine was great. the air con was superb. the outdoor pool is well serviced and clean, lush lawns the explorers inn restaurant served quality meals, and they don’t skimp. All staff are friendly. it’s 500 meters from the largest shopping mall. Housekeeping really make the beds well.

The owners need to refresh the decor, our room was very tired. The mattresses could do with a swap out.